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Sheraton Imperial Hotel and Convention Center

Sheraton.comUSD 165*
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#33 of 71 Hotels in Durham
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sheraton Imperial Hotel and Convention Center
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309 Reviews from our TripAdvisor Community

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Showing 305: English reviews
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Atlanta, Georgia
Reviewed 2 days ago NEW

This place is pretty big, especially from the parking areas to your room, so be prepared to schlep. You, and your bags. I drove down from Washington, and arrived much later than I anticipated due to traffic and unholy road construction at the VA/NC border (word to the wise, just take 95). I was surprised that as a Gold level...

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Helpful?
Thank RuthlessBunny
HOTEL’S FAVOURITE REVIEW
Reviewed 5 August 2016

Planned this trip as a small getaway after losing my mother on July 6, 2016. This was my second time at this location and I must admit, it didn't miss a beat as the first time. Consistency is key with any guest. Elijah at check in was very polite and efficient, one could tell it just wasn't a routine check-in...

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Helpful?
1Thank James L
About Hotel's Favourite Review
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear James L: I apologize for the delay in acknowledging your on-line review. Thank you for taking the time to write such a kind review and for choosing our hotel to stay at. Both are greatly appreciated. It is unfortunate that your visit was due to a loss. Our deepest sympathy goes out to your family. I am pleased to...

Ramona, California
Reviewed 3 days ago NEWvia mobile

The conference I was attending at Duke University recommended reservations at the Sheraton Imperial. When I booked the special event rate was no longer in effect. No problem - I should have booked earlier. The reservations people and front desk staff were excellent. Very friendly and helpful, and I did notice one of the managers in the lobby making sure...

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Helpful?
Thank Jeff L
Pine Mountain, Georgia
Reviewed 4 days ago NEWvia mobile

Our stay at the Sheraton was ok. The hotel seemed to be clean. I had no problem with the staff at the front desk. The bellmen were very friendly when we arrived at the hotel. My complaint was before I even checked in 3 weeks prior to arriving. My room was reserved online and the Sheraton played in and out...

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Helpful?
Thank marvias2017
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear Marvias2017: Thank you for taking the time to share your feedback with us. We pride ourselves in our customer service and we apologize we have fallen short of that. I have shared your feedback with Ms. Teresa Thorb, Director of Rooms and she welcomes the opportunity to discuss in further detail how we may address your concern with the...

Charlottte,NC
Reviewed 1 week ago NEW

Great rooms. Free high speed internet, So many guest services to make your stay great. Free airport shuttle. 24 hour luggage service. Complimentary Shuttle Service within a 4 mile Radius of the Hotel.

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Helpful?
Thank NCVanman
CA
Reviewed 3 weeks ago via mobile

This Sheraton is older, but with a lot of good amenities... Airport shuttle, fridge in the rooms, shuttles to surrounding restaurants and a Walmart. The restaurant was tasty and wasn't over priced. The rooms were comfortable and the bathroom was clear. Friendly staff.

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Helpful?
Thank BRANDI N
Reviewed 3 weeks ago via mobile

The hotel is only a 10 minute ride from the airport and the shuttle is free. They offer free transport to local restaurants (there is a list of probably 20 spots) because there isn't anything in the immediate vicinity other than the hotel restaurant. Check-in was fast and easy. The only issue I had, was that in the evening I...

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Helpful?
Thank JonnyBlaze777
Charlotte, NC
Reviewed 9 April 2017

I have stayed here many years for a large conference and find it very good for this purpose. Good block room rates. Good breakfast food, but not complimentary. Regular restaurant menu was a bit lacking and no changes year to year. Bar is a little pricey, but good selection. Starbucks barista is very gentlemanly and accommodating.

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Helpful?
Thank Amanda E
Bangalore, Karnataka, India
Reviewed 31 March 2017 via mobile

Sheraton Imperial is a nice hotel in Raleigh/ Durham city area. Very near from RTP where many Tech companies are located. They provide shuttle service to most nearby companies around and also to airport. The service was good except that when I chose not to change the linen, towels as a green choice, I never thought that this would result...

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Helpful?
Thank Ajay R
Reviewed 26 March 2017

Nearly everything about the Sheraton Imperial Hotel was in the poor/terrible range. Summary: awful guest services, really old and uncomfortable beds, dated rooms, and bad lounge experience. If your corporate travel department forces you to stay here, good luck. If you're able to choose your hotel, please, please stay somewhere else (see below for suggested SPG/Marriott hotels). Check-in: I'm a...

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Helpful?
1Thank BT B
SIHCC, Customer Service Manager at Sheraton Imperial Hotel and Convention Center, responded to this review

Dear BT B: Thank you for being an SPG Platinum member and providing such a detail review of your recent stay. We do take pride in our excellent hotel, and greatly appreciate receiving feedback which will assist in our continuous efforts to strive to be a better place to stay. We sincerely regret that your experience did not exceed the...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge

Additional Information about Sheraton Imperial Hotel and Convention Center

Address: 4700 Emperor Blvd, Durham, NC 27703-8424
Region: United States > North Carolina > Durham
Price Range: $145 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Imperial Hotel and Convention Center 3.5*
Number of rooms: 331
Reservation Options:
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Also Known As:
Sheraton Imperial Hotel Durham
Sheraton Durham
Durham Sheraton
Hotel Style:
#22 Business Hotel in Durham
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Hotel and Convention Center staff and other travellers.
3 questions
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Questions? Get answers from Sheraton Imperial Hotel and Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have mobility issues, you want a room close to the lobby elevators.”
RuthlessBunny, 22 May 2017 | Read review
“No good rooms - all are dated and OLD”
753btb, 25 Mar 2017 | Read review
“Southeast facing rooms don't have much of a view :(”
ALWP, 19 Feb 2017 | Read review
“Dont leave without trying one of Phillip's omelettes”
AaronDCoston, 19 Aug 2016 | Read review
“Higher floor”
TravlBusiness, 30 Jul 2016 | Read review
5 of 5
Sheraton.com
USD 165* /night
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Orbitz.comUSD 165
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*Disclaimer
Prices are for 1 room, 2 adults
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