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Courtyard Charlotte Concord

CourtyardUSD 113*
View Deal
#12 of 26 Hotels in Concord
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
USD 134*
USD 113*
USD 134*
USD 134*
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Courtyard Charlotte Concord
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122 Reviews from our TripAdvisor Community

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Showing 122: English reviews
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New Jersey
Reviewed 1 week ago via mobile

For an upscale hotel, they missing many of amenities of more affordable hotels, such as water, tea & coffee available in the lobby. The room was nice and clean. But the outlets were stretched out and my phone charger keep falling out of the outlet. I suggest adding USB outlets. The staff was great.

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Helpful?
Thank donjol
Reviewed 1 week ago

This occurred while heading to a funeral. After checking in our room was obviously supposed to be ready, but there was a third-party cleaning crew shampooing our room when we went up to it. Then we discovered we had slept in a bed with a large URINE stain on our bedsheets which had been hidden by clever bed making (why...

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Helpful?
Thank Spencer A
Andre C, Manager at Courtyard Charlotte Concord, responded to this review

We are sorry that we did not meet your expectations and the Carpet cleaners came into your room. We attempt to keep the hotel as clean as home. It was bad communication between the two staffs, and for that we apologize. The Black out had a stain, that you agreed to that you were not sure what it was. That...

Olathe, Kansas
Reviewed 2 weeks ago

My posts are most always positive for all properties that I visit.. I am an easy customer... So when something goes bad enough for me to post a bad one... it has to be bad! ! So I was checking in late to this Coutryard- 3:45AM... it was noted on my reservation that this when to expect me- So when...

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Helpful?
Thank Iron_snail
Tim T, Guest Relations Manager at Courtyard Charlotte Concord, responded to this review

Dear Iron_snail: I'd like to extend my apologies for your experience at our property. I spoke to the general manager and we have made changes so that any of our guest will not have to have an experience as you have. Again, we appreciate our customers' feedback in hopes of delivering a better guest experience for our guests. Regards,

Rocky Mountain National Park, Colorado
Reviewed 19 March 2017 via mobile

Very overpriced. Average cleaning. Found headset from previous guest under chair which means floor probably wasn't vacuumed. Very poor WiFi. No continental breakfast for such a high rate. Takes a long time for water to get hot. For this rate, was expecting much more

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Helpful?
Thank Trivinia H
Tim T, Manager at Courtyard Charlotte Concord, responded to this review

Dear Valued Guest: I was surprise to read that you thought we were overpriced. The Hotel rate is usually under our competitors. The rate is lower giving our the guest the option to purchase breakfast. I do apologize if the Wi-Fi was slow. The hotel has been installed with a new Wi-Fi system addressing issue that we have in the...

Russellville, Kentucky
Reviewed 1 March 2017 via mobile

The hotel is nice. The staff is friendly. The location is fairly convenient. Our corporate rate is reasonable. However, if I am staying at a hotel for business, I want good wifi. Theirs worked for a short time and then stopped altogether. This was a common issue with colleagues as well and on other trips. They always want to sell...

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Helpful?
Thank T H
Tim T, Guest Relations Manager at Courtyard Charlotte Concord, responded to this review

Dear T H, Thank you so much for your feedback. As a result, we are in the process of upgrading our wifi. I can truly understand the frustrations and hassle when trying to connect to the complimentary services and aren't able. Please accept our sincere apologies and if you're ever in the Concord area please do keep us in mind....

Reviewed 17 February 2017 via mobile

The staff was amazing! They helped me get through the heavy, spring loaded room door when I was alone, helped me move my bags in, and even moved a table for me, and they all did these things with a smile. My husband and I LOVED the pillows, too. The wheelciar accessible room I had was the most easy-to-navigate wheelchair...

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Helpful?
Thank melissambwilkins
Tim T, Guest Relations Manager at Courtyard Charlotte Concord, responded to this review

Good afternoon! Thank you so much for your kind words and for the feedback! We are ecstatic about your experience and look forward for your return!

Tallahassee, FL
Reviewed 3 December 2016

We were in Concord for a family Thanksgiving gathering, and since there was not enough room at my son's home, several of us stayed at the Courtyard. It seemed the best choice among the available options. The check-in staff was very friendly and helpful. The room was a basic Courtyard room with basic bath amenities. The bed was very comfortable....

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Helpful?
1Thank Tallahassee-Bob
Tim T, Guest Relations Manager at Courtyard Charlotte Concord, responded to this review

Thank you so much for your sincere comments! As we pride ourselves in delivering the utmost superb customer service, it's the feedback which allows our staff to gain the knowledge necessary in delivering exceptional guest experiences! Again, we appreciate your business and look forward to seeing you again if you're ever in the Concord area. Best regards,

Reviewed 21 November 2016 via mobile

The hotel is very convenient and in a great location!! The staff is 100% ready to help and they want to make your stay he best ever!! I can't believe it's the same every Stay!! BUT it is!!!! Love staying here because of the nice staff!! It's very clean and the food is good also in the bistro!!! Will Stay...

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Helpful?
Thank TheTruth61
San Antonio, Texas
Reviewed 16 November 2016

Both the Ladies at check-in on the evening of the 9th & check-out on the morning of the 10th were very hospitable and friendly & Management needs to know this. The rooms were clean, great view, but the beds are like sleeping on granite & because they were so hard, my night of sleep was very poor. Since this is...

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Helpful?
Thank MSUDawg1
Tim T, General Manager at Courtyard Charlotte Concord, responded to this review

Thank you for the kind words about the service. The mattresses are purchased at a Medium for firmness. We attempt be right in the middle and please all our guest. I hope that this weill not deter you from stayinf with us again the next time you are in Concord.

Reviewed 28 October 2016 via mobile

Whoever does the reservations via phone is horrible customer service, wouldn't answer a simple question of what the layout of the suite is as in sleeping capacity. Told me to go online. Guess I won't upgrade my reservations ...

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Helpful?
Thank Dale A
Tim T, Guest Relations Manager at Courtyard Charlotte Concord, responded to this review

Thanks for the feedback and please accept our deepest apologies. Our king suite has a king bed and in the living room area there is a sleeper sofa which may accommodate either one adult or two children, under the age of 12.

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Courtyard Charlotte Concord

Address: 7201 Scott Padgett Parkway, Concord, NC 28027
Region: United States > North Carolina > Concord
Price Range: $147 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Charlotte Concord 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Courtyard Charlotte Concord Hotel Concord
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Charlotte Concord staff and other travellers.
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Questions? Get answers from Courtyard Charlotte Concord staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book here!”
502spencera, 20 Apr 2017 | Read review
“Stay somewhere else if checking in at night.. They wont honor your request”
Iron_snail, 11 Apr 2017 | Read review
“We had the end room on the top floor and it was very quiet and confortable”
Tallahassee-Bob, 2 Dec 2016 | Read review
“Choose room away from main road.”
NetGuruNC, 26 Jul 2016 | Read review
“Convenient to everything in Concord and minutes from Charlotte.”
AlanaAndRob, 18 Jul 2016 | Read review
5 of 5
Courtyard
USD 113* /night
View Deal
Booking.comUSD 134
Expedia.comUSD 134
TravelocityUSD 134
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*Disclaimer
Prices are for 1 room, 2 adults
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