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BEST WESTERN PLUS Sterling Hotel & Suites

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BEST WESTERN PLUS Sterling Hotel & Suites
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416 Reviews from our TripAdvisor Community

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Showing 396: English reviews
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Charleston
Reviewed 3 days ago NEW

The accommodation was good but their beds need to be a little more comfortable. Redo their toilets for adults. Staff was very pleasant and accommodating. Checking in was a slow process and checking out was fast. My daughter left her laptop cord in the room and the staff stated that they would put it up for her, but when my...

Review collected in partnership with Best Western
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Helpful?
Thank Stacey W
HOTEL’S FAVOURITE REVIEW
Reviewed 12 December 2016 via mobile

Chose this hotel to stay at while in town for the Carolina Panthers game! I'll tell you what... From Martin at the front desk to Martha at the breakfast buffet, couldn't of asked for nicer people. Martha really has it together and does an amazing set up. Poor Martin, I must have called him 5 times with questions and he...

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Helpful?
Thank Traci Z
About Hotel's Favourite Review
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Thank you so much for staying with us. And thank you for recognizing our staff Martin and Martha. Yes they are truly our asset. Thanks again for being our valued guests. Looking forward to see you again. Sincerely, Sunny Singh, GM

Unicoi, Tennessee
Reviewed 1 week ago

Stayed here so we could catch an early flight. Staff was very helpful, even making arrangements for a very early airport shuttle. The check in people were very helpful. The early morning person even got us some food from the breakfast area as we were leaving before it opened. This is very typical of Best Western hospitality. That is why...

Review collected in partnership with Best Western
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Thank route6
Englewood, New Jersey
Reviewed 1 week ago

Always use this hotel when I am in the Charlotte area. It is ideal for me, service, location and price definitely satisfies my needs. Location is great for restaurants, airport, highways, shopping and the job.

Review collected in partnership with Best Western
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Helpful?
Thank davidrV9354BF
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Hello David, Thank you for being a valued guest for us. Yes, this Hotel is very convenient and close to all of your needs. There is also a light rail station behind our Hotel which will take you to downtown and Time Warner Arena. Do not have to drive in the traffic and looking for parking in downtown. Again, thank...

Plainfield
Reviewed 2 weeks ago via mobile

We are traveling back to Plainfield, IL from FL and doing it the scenic way: Savannah to Charleston to Charlotte to ??? Spent on night here and BW did there usual good job with us. The check in was a little slow, but everything else has been just fine. The bus was super and we are ready for the day!

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Helpful?
Thank Richard P
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Hello Richard, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you...

Princeton, West Virginia
Reviewed 3 weeks ago

As a Platinum, almost Diamond, member I would have expected better service. 30 minutes to check in, rooms are not Best Western quality and I was ignored when I asked for an upgrade. In fact, I was moved from the first floor to the third floor when I asked thinking I was upgraded. To my surprise I was not. What...

Review collected in partnership with Best Western
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Helpful?
Thank mahumada
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Good Afternoon Mr Ahumada, Thank you for completing the survey regarding your recent stay at our property. I apologize for the inconvenience you had during your stay. We do not have any Suites. Just regular rooms. I am sorry that we couldn't upgrade you to a better room. We appreciate your business with Best Western. We might be not the...

Binbrook, Canada
Reviewed 3 weeks ago

This was our first time staying in North Carolina and visiting the Nascar Hall of Fame. The Best Western staff were very friendly and the Hotel was clean and comfortable. The staff were friendly and very helpful. We would definitely recommend this hotel.

Review collected in partnership with Best Western
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Helpful?
Thank Gail W
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Hello Gail, Thank you for your kind words. You are a valued guest to us. Most of our staff are working for many years. I will convey your good words to our staff. Again, thank you again and look forward to see you again. Thanking you, Sincerely, Sunny Singh

Davenport, Florida, Usa
Reviewed 3 weeks ago

I forgot a tote bag in my room. The desk clerk called to tell me that they had the bag. Since I was 6 hours away, I asked them to ship the bag to me in Florida. The manager FedExed the bag to me and everything in it was exactly the way I had left it. I am very grateful...

Review collected in partnership with Best Western
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Helpful?
Thank Mary C
sunnysingh7, General Manager at BEST WESTERN PLUS Sterling Hotel & Suites, responded to this review

Hello Mary, It was my duty to keep your personal things safe when found and ship it to you as you had instructed. Thank you for being a valued guest and look forward on seeing you again on your next visit. Thanking You, Sincerely, Sunny Singh

Johnstown, Pennsylvania
Reviewed 4 weeks ago

We stopped at the Best Western Sterling on our way home from Florida. It was easy on/ easy off from the highway and on the east side of Charlotte so we didn't have to deal with the city traffic. Our room was quite large, the bed was comfortable and the staff were helpful.

Review collected in partnership with Best Western
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Thank jesse24813
Kitchener, Canada
Reviewed 4 weeks ago

Used this hotel on our way to Florida and glad we did. Very convenient right off the hi way and pleasant stay. Beds were very comfortable which afforded a good nights sleep after a long drive would certainly recommend.

Review collected in partnership with Best Western
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Helpful?
Thank 948perryh

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Sterling Hotel & Suites

Address: 242 E Woodlawn Rd, Charlotte, NC 28217-2202
Region: United States > North Carolina > Charlotte > Montclaire South
Price Range: $129 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sterling Hotel & Suites 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Best Western Sterling Hotel And Suites
Best Western Sterling Hotel Charlotte
Best Western Charlotte
Charlotte Best Western
Hotel Style:
#12 Best Value Hotel in Charlotte
#64 Business Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Sterling Hotel & Suites staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the second floor, but that didn't help At least not by the elevator”
parodyqueen, 15 Mar 2017 | Read review
“First floor near lobby”
163samd, 30 Jan 2017 | Read review
“choose another hotel”
camefromfairfield, 9 Oct 2016 | Read review
“King suites are quiet, first floor is fine, noticed no extra noise.”
HartsvilleRoadie, 3 Oct 2016 | Read review
“not near the elevator nor ice machine”
697r_mib, 24 Jul 2016 | Read review
5 of 5