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Charlotte Marriott City Center

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Traveller (311)
Room & Suite (126)
Dining (70)

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About

#12 of 204 hotels in Charlotte
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Bringing new polish to a building filled with history and character, Charlotte Marriott City Center is breaking the mold of hotel design with a residential-style aesthetic. Our downtown Charlotte, North Carolina, hotel's reinvented style draws the Charlotte community into dynamic, tech-enabled public spaces perfect for connectivity and integration. Our fresh, open-design approach to the traditional hotel lobby features a coffee social hub with locally sourced coffee, unique retail, and limited-edition food selections. Stoke, a community-inspired dining experience with an immersive kitchen, places guests in the center of the action. We've tailored our guest room designs with inventive solutions, and our new fitness concept goes beyond the ordinary with more than 600 on-demand workouts and state-of-the-art equipment. Foster collaboration and harness the ingenuity of your group in 20,000 square feet of flexible meeting space, including our new Event Hub with high-end technology enhancements.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Car hire
Conference facilities
Car park
Wifi
Paid wifi
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Vending machine
Evening entertainment
Walking tours
Taxi service
Banquet room
Meeting rooms
Photo copier / fax In business centre
Salon
24-hour security
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Ironing service
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Room features
Allergy-free room
Air purifier
Air conditioning
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Separate living room
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
City View
Green
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
1,371Review24Q+A100Room tips

Reviews
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Nicolas N wrote a review 3 Mar
Charlotte, North Carolina1 contribution
My wife and I visited the Marriott city center when we were going to a concert and the location was absolutely perfect to go to and from the concert by foot. It was near great restaurants and the hotel room was wonderful with a beautiful view. The staff was great, especially Sebastian, Emery and Josh who were working in the valet area. They were very professional and helpful and friendly.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Charlotte Marriott City Center
Responded 2 weeks ago
Dear 13nicolasn, Thank you for your very nice review of Charlotte Marriott City Center. We are delighted to know we met all of your expectations and that our location was ideal for your travel plans. It is also nice to read you were pleased with our well-appointed accommodations featuring spectacular views and the superior hospitality provided by our associates. We will surely share your kind compliments with our team, especially Sebastian, Emery, and Josh, for a job well done. It was a pleasure hosting your visit, and we hope to welcome you and your wife again soon. Thank you, Kyana Gerard Director of Hotel Operations-Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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April C wrote a review 3 Mar
10 contributions5 helpful votes
Amazing stay! Location was perfect for our dinner at Aria and concert. Room was clean and well appointed. Great staff, especially in valet with Emory and Josh who were very kind, helpful and super professional. Thank you for such a great stay.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shane R wrote a review Feb 2024
1 contribution
Overall service at this hotel had gone down hill. When I arrived on2/24/24 for a one night stay my room was not ready at 4:00pm. They said they’d call when ready but never did. After an hour I went back and after some pushing the gave me a room. The room was dusty and not entirely clean. The next day I left and realized I left a shirt in the closet. It had been a disaster trying to get back in touch to claim my shirt. I will not be staying here again as there Are better options uptown
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: The check in experience is chaotic
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Charlotte Marriott City Center
Responded 2 weeks ago
Dear 345shaner, Thank you for being our guest and sharing your review online. We genuinely apologize for the delay in providing you with your room upon arrival and for any inconvenience caused during your stay. Your experience with our customer service and the follow-up regarding the shirt that you left behind is regrettable. We understand the frustration this has caused, and we sincerely apologize for falling short of your expectations. We will review our procedures to ensure better communication and service in the future. Thank you again for choosing us. We value your patronage, and we hope to have the opportunity to provide you with a more seamless and pleasant stay in the future. Thank you, Kyana Gerard Director of Hotel Operations-Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PeterFNYNC wrote a review Feb 2024
Greensboro, North Carolina281 contributions205 helpful votes
This is the 3rd time staying here but the last was over a decade ago. Changes to the lobby, restaurant and common areas as one would expect and all for the good. Conveniently located at Trade and Tyron, easy access to all Uptown Charlotte has to offer. We were in town to see Chris Botti at the Knight Theater which was less than 1/2 mile walk from the hotel. Dinner at McCormick & Schmicks was excellent (and a shorter walk) and breakfast at the Red Eye Diner in the Epicenter was good. The room was clean and comfortable. The staff was great. An overall great experience in Charlotte.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Charlotte Marriott City Center
Responded 3 weeks ago
Dear PeterFNYNC, Thank you for choosing Charlotte Marriott City Center and sharing your experience. We are happy our location was convenient for your visit to our city's many attractions, especially Trade and Tyron. We are also happy to know you liked our well-maintained accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Thank you, Kyana Gerard Director of Hotel Operations-Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul P wrote a review Jan 2024
4 contributions
We came to the Marriott hotel to dine at the Stoke restaurant. Alex was awesome at the valet center. Super friendly and helpful. He was able to get us inside at the dinning table quickly. Our dinner at Stoke was delicious. We will be coming back for sure.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kay B wrote a review Dec 2023
Huntersville, North Carolina1 contribution
First off I wasn't told that their was no access to the stairway . I don't take elevators, I thought all hotels had stair access. I wasnt told that they start at the 5th floor and up, No 1-3 with rooms I was forced to take an elevator after years of not taking them it was traumatizing, only to find out it was all a lie because when we returned from a night of bar hopping. . . One of tho hote staff took us to our room up the stairs 😳 I was blown away like what in the world. So we were lied to. I tried to call down to speak with the front desk the phone didn't work, the wifi barely worked, you could only access the TV thru the wifi which again as I said barely worked. Rewinding back to when we checked in 2 of the front desk people had no compassion for my situation again I hadnt taken an elevator in years due to severe claustrophobia. The only person who cared was another staff member who overheard and she was kind enough to make a suggestion as we could take the escalator part of the way and then the elevator so I'd only be in there a few seconds she even got on with us . She was an angel. I did cry as I was literally terrified but she made it a little better. I wish I had gotten her name. The other lady and think what was the manager could of cared less how I felt. All he suggested was that I get a refund and have to wait for who knows how long and I would've been without a place to stay that night. 🤦🏾‍♀️🤬........The hotel it self was very beautiful nothing like I'd ever seen, beautiful scenery, a nice restaraunt, a bar, plenty of sitting areas on floor one and two however the room itself was very small and plain nothing special at all, not even a microwave. I wouldn't return. Last but not least when I got my deposit back it was only 30 dollars and it was suppose to be 75 I didnt understand what had happen only to find out they charge for valet like 45 dollars a day. They don't bother to mention this either. Valet is your only option unless you wanna park far off. Atleast let people know and decide if they want to pay for and use valet. This was not at all what I was expecting Im very upset. I hope they get it together because this is not okay. I'm giving them 0 stars .....‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Don't go at all
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Charlotte Marriott City Center
Responded 13 Dec 2023
Hello E5438YGkayb, Thank you for being our guest and sharing your review. We sincerely apologize for the distressing experience you encountered during your stay. We deeply regret any miscommunication regarding the stair access and the challenges you faced with the elevator. We appreciate your feedback on the helpful staff member and understand the impact of the situation on your comfort. We will investigate the issues raised, especially the communication lapses, and take corrective actions to prevent similar incidents in the future. Your concerns are valid, and we apologize for falling short of your expectations. Thank you for bringing these matters to our attention, and we hope to have an opportunity to make amends in the future. Thank you, Kyana Gerard Director of Hotel Operations-Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jennifer O wrote a review Oct 2023
1 contribution
The atmosphere is very refreshing and comfortable. The service is quick and exclusive with customer as priority. The conference room is well lighted and very accommodating, and well organized serving crew
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Charlotte Marriott City Center
Responded 30 Oct 2023
Dear A8594QVjennifero, We are delighted we exceeded your expectations for an outstanding stay at the Charlotte Marriott City Center, and we thank you for sharing your experience with other travelers. We appreciate you mentioning how our attentive hospitality and various facilities enhanced your time with us. Nestled in the heart of Charlotte's downtown district, we love offering our guests a modern and relaxing retreat. It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit to the area. Thank you, Kyana Gerard Director of Hotel Operations-Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah r wrote a review Oct 2023
13 contributions1 helpful vote
+1
I wish I could give this more stars because it stating it’s a 4 star is a push. The downstairs area of the hotel is fantastic however the room cleanliness and the staffs service is horrible. I am giving it more stars for the location but again nothing great. I’ll start by my check in process. I’ve been a Marriott rewards staying many times at tons of hotels. I asked for an early check in even doing it the day before. Just put in 10 am hoping to get in around 1 or 2. Wanting to have at least 24 hours with a room I’m paying for only for me to call at 2 pm and be told we were packed last night and it’s never not will be “guaranteed for an early check in” and that they “will let us know” when they “will check us in.” The staff was super off putting, around arrival at 345 when our room was so called ready we weren’t greeted by anyone the valet took our keys and our name and ran. The front desk didn’t smile say hi just said ID and that was it. We called to get extra waters and towels and they said sure and never even brought anything. we tried 3x and so we ended up taking them off of the maid in the hallway. The room was gross- layers of dust on the lamps, around the mirror, so much it was falling off when the hair dryer it it with air. The sheets had black dots and were so wrinkly it looked like they weren’t changed. There were rings where drinks were on the glass and the mirrors in the bathroom were chipped and sharp. There were left over ear cleaners and trash between the sink and wall, and dark curly hairs in the shower. From the hours of 5 am on you could hear what was maybe house keeping pounding on doors we thought it was a woodpecker. The view of the room looked into a parking lot and old air conditioners. The location was the only positive and it doesn’t even get more On checkout not one person said thank you, acknowledged us, the valet handed us our keys put his hand out for a tip and that was it no greeting nothing. Staff in the bar was great last night for the one drink we had and breakfast took 1 hour for an omelette. I would not stay here again not even for the less than 24 hours that cost me over 300-400 bucks for it (200 plus 30k points)
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don’t expect to check in early.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Charlotte Marriott City Center
Responded 28 Oct 2023
Hello Sarahrilling, First and foremost, please accept our sincerest apologies for your experience at our hotel. We truly regret that you encountered several issues that kept you from thoroughly enjoying your stay. The concerns you have outlined are not reflective of our usual standards, as we strive to provide welcoming, thoughtful service and clean, comfortable accommodations for every guest. Your feedback has been addressed with the appropriate individuals, and we are working hard to ensure these issues are resolved and not repeated going forward. We do hope you will give us another chance to regain your trust and show you our devotion to superior hospitality and accommodations. Thank you, Kyana Gerard Director of Hotel Operations-Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ATLNative wrote a review Oct 2023
Norfolk, Virginia38 contributions19 helpful votes
Gorgeous city center hotel with all the perks! Great M Club located in the lobby with spectacular breakfast and evening hor d'oeuvres! The location was perfect, within walking distance of all the Charlotte hot spots and the city's light rail system. The room was spacious, modern, and clean. Loved the updated bathroom and fixtures! Coco and the Director had amazing coffee along with an awesome place to grab lunch and take pictures! Can't wait to stay again next time I'm Charlotte!
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Date of stay: September 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nick S wrote a review Oct 2023
1 contribution
Excellent valet assisted with bringing our luggage upstairs and was very helpful. He also recommended local places for food and coffee. We will be returning to this hotel based on our positive experience.
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at Charlotte Marriott City Center
Responded 20 Oct 2023
Dear TrailBlazer717336, Thank you for being our guest at the Charlotte Marriott City Center. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. It will be a pleasure to share your kind comments with them. We appreciate the review and look forward to having you as our guest again. Thank you, Kyana Gerard Director of Hotel Operations-Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$332 - AU$561 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
charlotte marriott city hotel charlotte, marriott charlotte
LOCATION
United StatesNorth CarolinaCharlotteFourth Ward
NUMBER OF ROOMS
446
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CHARLOTTE MARRIOTT CITY CENTER: 2024 Prices & Reviews (NC) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Charlotte Marriott City Center
Which popular attractions are close to Charlotte Marriott City Center?
Nearby attractions include BB&T Ballpark (0.4 km), Belk Theater at Blumenthal Performing Arts Center (0.2 km), and Levine Museum of the New South (0.5 km).
What are some of the property amenities at Charlotte Marriott City Center?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Charlotte Marriott City Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Charlotte Marriott City Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Charlotte Marriott City Center?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Charlotte Marriott City Center?
Conveniently located restaurants include The Capital Grille, Mico Restaurant, and The King's Kitchen.
Are there opportunities to exercise at Charlotte Marriott City Center?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Is Charlotte Marriott City Center located near the city centre?
Yes, it is 0.3 km away from the centre of Charlotte.
Does Charlotte Marriott City Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Charlotte Marriott City Center?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Charlotte Marriott City Center?
Many travellers enjoy visiting Historic Rosedale (4.6 km), St Peter's Episcopal Church (0.4 km), and Mecklenburg County Vietnam Veterans Memorial (1.6 km).