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Hilton Charlotte University Place

PricelineUSD 139*
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#18 of 177 Hotels in Charlotte
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 176*
USD 139*
Great Deal
USD 144*
USD 145*
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Hilton Charlotte University Place
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1,504 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Charlotte University Place
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Showing 1,489: English reviews
Montreal, Canada
Reviewed 13 June 2016

Great location, wonderful surroundings, helpful staff, great rooms with a wondrous view of the lake and ducks and the mall. Clean, quiet, spacious and friendly. What else do you want? I was pleasantly surprised by being recognized as a HHonors member, which shows they care. I cannot say anything negative about this hotel. I have not tried the dining room,...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Dumos
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Dumos, Thank you for your 5-STAR Review of your recent stay. We were delighted to hear that you enjoyed the location of the hotel within walking distance to many shops and restaurants and that you enjoyed the surrounding lake. We were also glad to hear that you enjoyed one of the newly renovated rooms with new mattresses and that...

LYNCHBURG
Reviewed 12 June 2016

the check in was fast rooms were clean and large the only thing is we never had housekeeping come in. we were at the pool till 3:30 and came up for showers and the room had not been serviced we just needed towels so it was not that big of a deal the restaurant was good had lunch on the...

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Helpful?
Thank mbseawtch
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guests, Thank you for your review of your recent stay. We were delighted to hear that you enjoyed the pool and the restaurant and bar. We will use your feedback to share with our staff. Thank you for sharing and we look forward to seeing you again. Very truly yours, David Schaum | General Manager Marieta Bryan |...

Boca Raton, Florida
Reviewed 11 June 2016

The hotel is adjacent to a cool Boardwalk and when they fill it up with tenants it will be a great place. My biggest complaint is that I was clearly stuck in a room on a very low floor that was at the end of the hall and overlooking noisy compressor units of some kind...There were vacancies so clearly they...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank gr8wit
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Gr8wit, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry that you had a room on the lower floor, over looking the HVAC unit compressor. We use these surveys as training tools for our staff and will be sure to share your...

Charlotte, North Carolina
Reviewed 11 June 2016 via mobile

Chef Sami made delicious dinners for us and our grandsons. He was so friendly and kind! He served our dinners himself and then treated the kids to an icepop. We plan to eat our breakfast here tomorrow. ...,, ....., ..,,, ..... ..... ..... ... ....

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Helpful?
Thank herbdol
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for your 5-STAR Review. We were delighted to hear your enjoyed your stay and that Chef Sami came out to greet you personally and that he went above and beyond to make an excellent meal and serve your grandkids ice pops. We will be sure to recognize him in our staff meeting. We look forward...

Saint Louis, Missouri
Reviewed 8 June 2016

This is a great hotel other than the fact that the fitness center is by the lobby and the main entrance. I felt uncomfortable leaving the center since I was sweaty and smelly. Although I was there 3 nights, I only wen to the fitness center once. My room was nice and I had a nice view of the city....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 562paulettei
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Paulette, We appreciate you taking the time to give us your feedback from your recent stay and was glad to see you enjoyed the view of the city from your room. I was delighted to hear you had an opportunity to visit our Executive Lounge and that the food we provided in the lounge was tasty. It was...

Round Rock, Texas
Reviewed 8 June 2016 via mobile

Edith Hernandez not only does her job in the executive lounge like a real pro, she also helps me with my Spanish. Now that's what I call exceeding expectations. Marieta, Guest Loyalty Manager, is conscientious and always willing to help as well! Tom Despres

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Helpful?
Thank tdespres
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Tom Despres, Thank you for your positive feedback. We appreciate the kind words you spoke about Edith in our Executive Lounge, who goes above and beyond to visit with every guest and was glad to hear she assisted you in your Spanish. We were also glad to read your comments about our Guest Loyalty Manager, Marieta. She is very...

Jonesboro, United States
Reviewed 7 June 2016

My stay was great. The staff treated me like a valued customer and was extremely helpful with giving directions about area. Hotel was nice and clean and it was a quiet area. Had a great nights sleep. The fitness facility was clean and stocked with water and snack, a great added bonus. The view from my room was also very...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Karen R
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear Karen R, Thank you for taking a moment to share your experience and giving us a 5-STAR REVIEW. We were delighted to hear you had an excellent experience and that our staff was very professional. Thank you for the wonderful Trip Advisor review for our prospective guests to see what a wonderful experience you had. We look forward to...

Gurgaon
Reviewed 7 June 2016

This hotel is located at the boardwalk and is very pretty. The hotel itslelf is excellent and most important is the super friendly staff out there. Each and every person is really there to ensure that your stay is a pleasant one. I love staying here be it for business or pleasure

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Helpful?
Thank bjamaspi
Marieta B, Guest Loyalty Manager at Hilton Charlotte University Place, responded to this review

Dear BJamaspi, Thank you for your 5-STAR Review of your most recent stay. I was delighted to hear that you enjoyed your stay and that you enjoyed the boardwalk. Our staff strives to deliver excellent customer service and we were glad that our staff took great care of you. We look forward to you continuing to choose the Hilton Charlotte...

Summerville, South Carolina
Reviewed 6 June 2016

When I travel I usually stay at a Hilton or Hampton if possible. Check in at this Hilton was great at the front desk with no issues, the clerk was friendly and courteous. The issues that we had was the temperature in the hallways were very warm with thermostats set at 82, the ice machine on our floor was not...

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Helpful?
2Thank 666Frank2
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Frank, We appreciate you giving us your candid feedback of your recent stay. We have had a few power outages due to the LYNX Blue Line construction going on over the past week and a half that disturbed outlets, a/c units, etc throughout our hotel. Our Engineering Team is reviewing your comments to ensure they are used to improve...

A TripAdvisor Member
Level Contributor
92 reviews
23 hotel reviews
35 helpful votes
Reviewed 5 June 2016 via mobile

We stayed here for a concert at the PNC Music Pavilion. When we checked in, we asked at the front desk if there was a shuttle to venue. The lady said she'd check & let us know. She never called, so we called the front desk. A man said he'd check & call us back in "2 minutes". Never heard...

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Helpful?
Thank A TripAdvisor Member
David S, General Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for your comments from your most recent stay. I was sorry to hear about the miscommunication at the Front Desk with information regarding our shuttle. We have a contract with a car service, Lotus Transportation and we have another shuttle that transports guests to concerts called Walker Transportation. I apologize that this was not clear...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 

Additional Information about Hilton Charlotte University Place

Address: 8629 J M Keynes Dr, Charlotte, NC 28262-8426
Region: United States > North Carolina > Charlotte
Price Range: $180 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
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Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Charlotte University Place staff and other travellers.
11 questions
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Questions? Get answers from Hilton Charlotte University Place staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for lake view”
durhamelectromech, 27 Apr 2017 | Read review
“Great views of lake and shopping area towards side and rear of hotel.”
BrideMomSanAntonio, 8 Apr 2017 | Read review
“ask for lake view and roof air conditioning (not the one on the wall that are all quite noisy)”
StefanoS476, 7 Apr 2017 | Read review
“Room 713 was a standard room”
90edwardd, 30 Mar 2017 | Read review
“I'm a Hilton rewards member. I have never had a bad room.”
Traveling_Ms_Mariah, 30 Mar 2017 | Read review
5 of 5
Priceline
USD 139* /night
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Expedia.comUSD 144
TravelocityUSD 145
TripAdvisorUSD 144
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*Disclaimer
Prices are for 1 room, 2 adults
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