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Hilton Charlotte University Place

Booking.comUSD 144*
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#19 of 177 Hotels in Charlotte
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 190*
USD 144*
Great Deal
USD 155*
USD 155*
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Hilton Charlotte University Place
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1,484 Reviews from our TripAdvisor Community

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Showing 1,469: English reviews
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Reviewed yesterday NEWvia mobile

You know you are travel-weary when you book your stay one night later than needed...turned out to be a great mistake when I discovered the Hampton was at full capacity, so I was forced to make a last-minute booking at this Hilton property. l am a returning guest here, and have had good experiences in the past, but this time...

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Helpful?
Thank Pamelaym
HOTEL’S FAVOURITE REVIEW
Reviewed 12 March 2017 via mobile

Wonderful service and hospitality! Lynette Roberson and Christie Swaringen in the Edgewater Bar and Grille were excellent. Lynette served my husband and chatted with him until I arrived and later on Christie made me a fantastic drink called "Christie's Punch." Yummy! Noi Taylor and Anita Foster, who staffed the executive lounge, deserve major kudos for their attentiveness and pleasant demeanor,...

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1Thank Jennifer C
About Hotel's Favourite Review
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay. I'm happy that Lynette and Christie presented excellent service in the bar. Also that Noi and Anita displayed a pleasant demeanor and attentiveness during your visists to the executive lounge. I'll be sure to share you very kind...

Pittsburgh, Pennsylvania
Reviewed 2 days ago NEW

We had a wedding to attend and purchased a room as a block. The price was great and the room was immaculately clean. The bathroom was extraordinarily small but adequate for our needs. The problems began when I realized I was being charged more than once for the room and staff couldn't identify the reason this occurred. I wasn't welcomed...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jack F
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Jack F, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you did not have a satisfactory stay. After looking through our lost and found department, there was no recovery of your therapeutic pillows. I was able to review the charges from...

Seoul, South Korea
Reviewed 3 days ago NEW

Decent hotel in terms of quality of room but I felt this faculty is very complacent because of the Hilton name. I had several interactions with the from desk staff and never left satisfied. Overall, they didn't seem to know anything about their own hotel nor did they care when I complained. Overwhelming insincere

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank sumitm357
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear sumitm357, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you did not have a satisfactory stay. We apologize we were not able to provide you with the quality of services you deserve. As a Front Office team we failed you as...

Raleigh, United States
Reviewed 3 days ago NEW

Fantastic hotel- classy, nice amenities, clean/modern rooms in a delightful location. Walking distance to restaurants/nightlife & shopping. Hilton always makes it a point to make our family feel valued as a guest!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 677jenniez
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for your feedback from your recent stay. We were delighted to hear that you enjoyed the amenities and that our hotel is conveniently located to many shops and restaurants - lakeside within walking distance. Our staff strives to go above and beyond and to give our guests the "wow" experience. It is our goal that...

Reviewed 4 days ago NEWvia mobile

My wife and I stayed at the Hilton Charlotte University Place while in town for business. What stands out the most is the staff's phenomenal job. We were there for two nights. The food and overall organization of the hotel were great as expected. I used the valet and the respectful young man (Bobby Murray), was very helpful and professional.

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Helpful?
Thank Jim Y
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Jim Y, It is a delight to hear that the staff did a phenomenal job throughout your stay. I'm glad that the food and organization met your expectation overall. Thank you for your kind words of Bobby, I'll be sure to share them with him. We hope to see you again the next time business brings you to town....

Manassas, United States
Reviewed 5 days ago NEW

This hotel sits on a man made lake with lots of restaurants and shops. Overall the hotel is a very nice property, however the staff could be a little friendlier at times and acknowledge familiar faces. The restaurant serves decent food. My favorite is their salmon, blackeye pea succotash, brussel sprouts, and their green tomato BLT sandwich. They have an...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank V1109BLangelaw
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I'm glad to hear that you enjoy the lake and surrounding restaurants. I'm disheartened to hear that the Front Desk staff was as friendly. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. I...

Charlotte, North Carolina
Reviewed 1 week ago

I really enjoyed my stay . The room was lovely , and the view was great. I would totally recommend anyone to stay at the Hilton it was a overall enjoyable stay. Everything was to my enjoyment and satisfaction

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jasminew234
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for your taking the time to share your wonderful experience here at the Hilton Charlotte University Place. We are glad to hear that everything was to your satisfaction. We appreciate your positive feedback and look forward to you choosing to make the Hilton Charlotte University Place your "must stay" location. Sincerely, Theresa Foust Guest Loyalty...

Tulsa, Oklahoma
Reviewed 1 week ago via mobile

This is a great hotel in Charlotte. Nice room product. Very clean and well appointed. The hotel is on a small lake with a small shopping center attached via pedestrian bridges. Not all the stores are occupied but there are several restaurants and shops at your avail. Good solid choice for overnight stay or meeting

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Helpful?
Thank Dianne D
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Dianne D, Thank you for your positive comments in regards to your recent stay . We were delighted to hear that you not only enjoyed the hotel but also enjoyed the surrounding shops and restaurants. We look forward to you choosing the Hilton Charlotte University Place as your "choice" hotel the next time you are in the area. Sincerely,...

Bradenton
Reviewed 2 weeks ago

This was one of the best experiences so far. Other than internet issues everything was very nice. Staff was exceptionally pleasant and attentive. The location is good, nice restaurants within walking distance and some shopping. Good value

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank monad174
Theresa F, Public Relations Manager at Hilton Charlotte University Place, responded to this review

Dear Valued Guest, Thank you for taking a moment to share your experience. We were delighted to hear you enjoyed your stay and the staff. It was our pleasure to accommodate you during your stay and we look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Theresa Foust Guest Loyalty Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Lakeside multistory hotel & adjacent tower located mins. from University of North Carolina-Charlotte & Charlotte Motor Speedway. ... more   less 

Additional Information about Hilton Charlotte University Place

Address: 8629 JM Keynes Dr, Charlotte, NC 28262
Region: United States > North Carolina > Charlotte
Price Range: $176 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Charlotte University Place 3.5*
Number of rooms: 243
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Travelocity, Orbitz, Hotwire, Priceline, Cancelon, Hotels.com, getaroom.com and HotelQuickly so you can book your Hilton Charlotte University Place reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Charlotte Hilton
Hotel Style:
#13 Family Hotel in Charlotte
#16 Business Hotel in Charlotte
#21 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Charlotte University Place staff and other travellers.
11 questions
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See all questions (11)

Questions? Get answers from Hilton Charlotte University Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great views of lake and shopping area towards side and rear of hotel.”
BrideMomSanAntonio, 8 Apr 2017 | Read review
“ask for lake view and roof air conditioning (not the one on the wall that are all quite noisy)”
StefanoS476, 7 Apr 2017 | Read review
“Room 713 was a standard room”
90edwardd, 30 Mar 2017 | Read review
“I'm a Hilton rewards member. I have never had a bad room.”
Traveling_Ms_Mariah, 30 Mar 2017 | Read review
“Rooms on the other side of the hotel from the road could hear noise from ventilation equipment (or whatever is back there).”
471jimb, 28 Mar 2017 | Read review
5 of 5
Booking.com
USD 144* /night
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Hilton.comUSD 155
TravelocityUSD 155
TripAdvisorUSD 144
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*Disclaimer
Prices are for 1 room, 2 adults
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