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Embassy Suites by Hilton Charlotte

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1,191 Reviews from our TripAdvisor Community

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Showing 1,183: English reviews
California, United States
Reviewed 17 June 2016

Under construction while I was there, a little dusty, but the staff were great. Rooms were clean and comfortable. There was noise during the day, but fine at other times. Complementary breakfast was exceptional! Evening drinks and complementary snacks were delish, highly recommended!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Margarita F
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Margarita F, Thank you for your review of our hotel. I'm happy to see you enjoyed your stay with us and hope you return soon! All the best, Kevin - GM

charlotte, United States
Reviewed 16 June 2016

The hotel is un construction changes, so I lost being able to hang-out in the lobby. One of the things I like about a hotel stay is hanging in the lobby, meeting people etcetc. MY family could not really meet in the lobby or had to have discussions at a restaurant vs at the hotel

Review collected in partnership with Embassy Suites Hotels
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Thank Mark B
Reviewed 16 June 2016

Housekeeping staff left door unlocked 2 days in a row. and 1 months supply of prescription meds thrown away. Hotel did not try to even arrange for Diabetes meds. Was asked to call in morning and speak to GM. After a long complaint the next morning hotel agreed to credit 200$. Was left without meds for 2 days especially High...

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Thank 101praveenam
Charlotte, North Carolina
Reviewed 16 June 2016

Overall pleasant experience, hotel was under construction. Rooms nice, pool nice, restraint nice. Would like to see some shopping areas in walking distance Sleeping was terrific, food was good. Front desk was friendly and helpful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank alisonhZ5098EN
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi alisonhZ5098EN, Thank you for you comments. I was happy to see you enjoyed your stay despite our renovation work. We will have this work done soon and I hope you return to see it. Take care, Kevin - GM

Houston, Texas
Reviewed 15 June 2016

Extremely dusty & loud since demolition was going on during my stay. A discount should have been offered or the hotel closed temporarily during demolition. I had no idea renovation was going on or I would not have stayed at this hotel.

Review collected in partnership with Embassy Suites Hotels
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Thank 433kmw
Bainbridge Island, Washington
Reviewed 15 June 2016

The "suite" is always huge and apartment-like, clean with all amenities; a tv in living room and bedroom. The layout of the hotel (rooms around a huge atrium) is very peaceful. Their (free) breakfast is always better than other places with to-order omelets, etc. A plus is the evening free wine get-together. Parking is free also.

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Helpful?
Thank Kathy D
charlotte, United States
Reviewed 13 June 2016

this used to be an excellent hotel and location. during this stay I saw someone else's hair on the bed. although there was notice about construction/renovations, i had no idea it was as massive as it was. the banging in the morning was very noisy and I would have very well stayed at a different hotel. I found some of...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Cynthia A
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Cynthia A, Thank you for your comments on your recent stay. I apologize as I see you had a couple of issues. Our property upgrade did have a short period of demolition work that created a lot of noise. Thankfully, that work is behind us as we continue finishing the new atrium, lobby, and restaurant. I hope you will...

San Diego, California
Reviewed 13 June 2016

Major loud renovation going on, no breaks and went LATE. Have had much better embassy suites breakfasts, and closing pool, really? Costs much more than others and not worth it. No warning either. Minor discount, not worth it. Should finish remodel at end Year. Only return then. B

Review collected in partnership with Embassy Suites Hotels
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1Thank bryanmI5340WG
Pittsburgh, Pennsylvania
Reviewed 11 June 2016

NOTE: This hotel is undergoing renovations and the noise level is teeth-rattling between the hours of 9:00 a.m. and 6:00 p.m.! Amenities are great for work traveler. I love having an affordable suite that separates the "living/working" space from the bedroom. There is an in-room refrigerator, microwave and coffee/tea maker. The housekeeper servicing my room did not provide clean hand...

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Helpful?
Thank Elaine G
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Elaine G, Thank you very much for your review. I apologize for the construction noise. Unfortunately, we had a couple days of demolition work that creating a loud environment. Fortunately that work is now behind us and we complete our atrium renovation. I'm also sorry for the lack of service that you received in your room and will follow...

Glen Allen, Virginia
Reviewed 8 June 2016

Embassy Suites was a great hotel to stay at in Charlotte, the check in service was very friendly and nice, the room was very clean and fresh like new. The breakfast was very delicious and hot and the guest reception for free drinks was a very relaxing experience. The only thing was the construction that was going on during my...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Catina G
KevinCharlotte, General Manager at Embassy Suites by Hilton Charlotte, responded to this review

Hi Catina G, Thank you very much for your tripadvisor review. It's very gratifying to see you enjoyed your stay and received friendly service. I'm fortunate to have a great team dedicated to making our guests comfortable. I hope to have you return soon once the upgrades are completed. It's going to look great.....Cheers! Kevin - GM

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our Embassy Suites Charlotte hotel is in very close proximity to the Charlotte Douglass International Airport and we offer an airport shuttle. Not to mention we are less than 1 mile from the Woodlawn station that will take you into Uptown Charlotte using the Lynx lightrail. We are an all-suite hotel providing our guests with a free hot made to order breakfast daily. Boasting ample meeting space, indoor pool, fitness center and an onsite restaurant/lounge we have something for everyone. Did you bring the kids with you? We even have convenient vending machines to keep the little ones occupied. ... more   less 

Additional Information about Embassy Suites by Hilton Charlotte

Address: 4800 South Tryon St, Charlotte, NC 28217
Region: United States > North Carolina > Charlotte > Eagle Lake
Price Range: $183 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Charlotte 3.5*
Number of rooms: 274
Reservation Options:
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Also Known As:
Embassy Suites Charlotte
Charlotte Embassy Suites
Hotel Style:
#38 Business Hotel in Charlotte
#43 Romantic Hotel in Charlotte
#49 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charlotte staff and other travellers.
7 questions
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Kelseyville, California
8 months ago
Pekin, Illinois
over a year ago
over a year ago
Charlotte, North Carolina

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Questions? Get answers from Embassy Suites by Hilton Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Join Hilton Honors and/or provide your number to receive free wifi and a gift bag.”
 of 5 bubbles 2bemullins5, 19 Mar 2017 | Read review
“Lower floor”
 of 5 bubbles Marabella2014, 7 Mar 2017 | Read review
“Choose an end room, more spacious & private”
 of 5 bubbles tacketsa, 17 Feb 2017 | Read review
“stay on the opposite side of the elevator its away from the road.”
 of 5 bubbles MattB2, 29 Jan 2017 | Read review
“Ask for a room on the back of the property. Rooms on the front have some traffic noise.”
 of 5 bubbles BizTraveller48180, 20 Dec 2016 | Read review
5 of 5