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Renaissance Charlotte SouthPark Hotel

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#14 of 180 Hotels in Charlotte
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814 Reviews from our TripAdvisor Community

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Showing 799: English reviews
Charlotte, North Carolina
Reviewed 12 August 2015 via mobile

My husband and I visited this hotel for our anniversary and it was everything that we wished it would be. The rooms were clean, beds were comfortable and the customer service was excellent. I would stay here again and again!!!

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Helpful?
Thank m0mmy04
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Congratulations on celebrating your anniversary! We are honored to have hosted you for such a special visit and we’re so happy to hear that it was a great experience. Please come and visit with us again, whether it’s for anniversaries or just little getaways!

Reviewed 10 August 2015

Clean, beautiful, & up to date but its the staff here is what set this hotel apart from the rest. From the moment we got arrived before we ever stepped foot in the door Danny showed us the level of excellence we would receive at this facility. Every staff member we came in contact with went above & beyond. We...

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Helpful?
Thank Russell P
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

You are very welcome for the memorable experience you had with us in SouthPark and thank you for taking the time to share the details from your stay. Danny and Kate will both value you recognizing the top tier service they provided you with upon arrival. Your high recommendation of our property is truly appreciated and we look forward to...

Oak Ridge, North Carolina
Reviewed 10 August 2015 via mobile

So this is my second stay, this time it was with my husband for date night. I gotta say I love this hotel. The location (adjacent to Southpark mall and walking distance to several other establishments) is perfect. There is a good sized courtyard in the middle of the hotel for relaxing and a great bar and seating area inside....

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Thank gingerflowers
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We love to hear from all our guests but it’s something special to know that it’s not your first time staying with us and that you chose to return for another visit. Thank you for that glowing review of our property and our Ambassadors; Lauren and Danny will be so appreciative of your kind words about their skills and professionalism....

Reviewed 10 August 2015

We had a great time staying at the SouthPark Renaissance. A highlight of our weekend there was Danny Miller, the Bell Attendant, whose enthusiasm and laughter was infectious. We also enjoyed the unusual furnishings in the lobby and throughout the first floor.

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Thank dranii
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for taking the time to review our property. We’re glad you enjoyed our Ambassadors and the fun styling on our main floor. Danny is a great asset to the Renaissance SouthPark team due to his outgoing personality and knowledge of the local area. We hope you find time to visit with us again!

Columbia, South Carolina
Reviewed 7 August 2015

Danny Miller set the stage and was extremely kind and helpful. He showed great kindness to both me and my daughter who is pregnant. He is a true ambassador for this hotel. He began by a genuine welcome and a wonderful smile. Also, I do not valet park and he helped us find a very convenient and safe spot to...

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Helpful?
Thank Deloris M
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It’s wonderful to know how safe and comfortable you felt during your visit with us. Danny will truly appreciate your comments on his friendly and attentive service; he is a very valued member of our team for reasons like this. We hope you and your daughter had a great time in SouthPark and that you find time to visit with...

pa
Reviewed 4 August 2015

From the reservations desk to the wait staff, everyone was pleasant and accommodating. But a special recognition to the bell man, DANNY! We are Marriotts rewards members and always stay in that chain. DANNY is the most friendly valet we have encountered. He would do anything to make our stay comfortable. Thanks Marriott.

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Thank BSA1
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We are happy to hear how impressed you were with our Ambassador’s level of service; being such a well-traveled Marriott Rewards member, we know that means a lot. Danny will value this glowing acknowledgment of the top tier assistance he provided during your stay. We hope to see you again and deliver you with another amazing stay.

nc
Reviewed 4 August 2015

The hotel was still great. Great customer service. The first thing we did was drink some of the infused water that they have in the lobby area. It was nice and refreshing. This was our second time staying here, and we didn't even know they had a pool the first time we visited. A Jacuzzi would be nice, but the...

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Thank jonesd95
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Congratulations! That is so exciting and we are honored to have assisted you with the special night. We appreciate you sharing this extremely memorable experience with us; we also love it when we host returning guests. We hope to help you celebrate many more birthdays and romantic getaways in the future!

Naples, Florida, United States
Reviewed 2 August 2015 via mobile

Modern, clean, and comfortable, with nicest bell staff ever!! We encountered several of them during our stay, and they were all so friendly and helpful! The hotel is also conveniently located near all of the South Park shops and restaurants.

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Thank Jeanne T
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

We appreciate you sharing your experience and for recognizing our attentive bell staff, they are very committed to our guests and will appreciate your review! We hope to see you again so we may continue to impress you.

Buffalo, New York
Reviewed 30 July 2015 via mobile

While visiting in Charlotte my extended family and I stayed at this hotel. The friendliness started as soon as we walked up to the with the bellman. It continued with the front desk staff where we were greeted with a smile. The hotel was clean and neat throughout our stay. We were there for my grandmothers 89th birthday. The wait...

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Thank Bummies4
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

Thank you for reviewing our property. We’re so happy to hear how enjoyable your family trip was in SouthPark as you celebrated your grandmother’s 89th birthday! We appreciate you recognizing our courteous Ambassadors, especially Kat for her assistance in the bar all weekend. They will value your kind comments. We hope you find time to visit SouthPark for a returning...

North Carolina
Reviewed 29 July 2015 via mobile

The Renaissance in Charlotte impressed me from the minute I walked in. The reception staff were welcoming and professional, and the lobby area was inviting and modern. My room was available well before the posted check-in time, courtesy of my being a Marriott Rewards member. The free sign-up is worth it for the early check-in and free wi-fi alone. The...

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Helpful?
Thank EBB88
GMRHR, General Manager at Renaissance Charlotte SouthPark Hotel, responded to this review

It’s great to hear that you would stay with us again! We do agree that signing up for Marriott Rewards offers plenty of complimentary benefits for travelers. We’re happy to know how impressed you were with our property, guest rooms and attentive Ambassadors. We look forward to hosting you again in the future!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209-4627
Region: United States > North Carolina > Charlotte > Barclay Downs
Price Range: $183 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
Number of rooms: 264
Reservation Options:
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance
Hotel Style:
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Charlotte SouthPark Hotel staff and other travellers.
6 questions
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Questions? Get answers from Renaissance Charlotte SouthPark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views face the mall”
 of 5 bubbles rachelk1225, 4 Dec 2016 | Read review
“Some rooms face the restaurnat. If you want a room that faces the garden or the stree, please request that.”
 of 5 bubbles GigiNYC, 27 Nov 2016 | Read review
“Make sure to request a room far from the elevator.”
 of 5 bubbles N4884NEhelenw, 2 Nov 2016 | Read review
“Room 615 is nice but just a city view”
 of 5 bubbles M8210OArebeccam, 24 Oct 2016 | Read review
“Choose a corner King for a bit larger room and because it is at the end of the hall the quietest.”
 of 5 bubbles KingJamesIII61, 22 Oct 2016 | Read review
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