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Renaissance Charlotte SouthPark Hotel

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#17 of 176 Hotels in Charlotte
Certificate of Excellence
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1 room 2 adults 0 children
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Renaissance Charlotte SouthPark Hotel
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837 Reviews from our TripAdvisor Community

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Showing 821: English reviews
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Charlotte, North Carolina
Reviewed 1 week ago

This hotel was great for a fun girls night get away. The rooms were very clean and the customer service was excellent! All the employees we had interactions with were very kind and helpful. We stayed in a room with two double beds . I do wish that they had Queens instead of doubles because I was sharing a bed...

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Helpful?
Thank southarnbelle
Richmond, VA, USA
Reviewed 1 week ago

Terrible stay on Feb 18th & 19th. Way overpriced for services that should be received by a guest. TripAdvisor lists 3 hotels nearby with 4 star ratings and much cheaper rates: DoubleTree ($59 less), Residence Inn ($50 less), and Courtyard ($85 less). No Air Conditioning in the building. Room hot & muggy the entire stay due to no a/c. Hard...

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Helpful?
Thank Elbert E
GMRHR, Social Media and Event Activator at Renaissance Charlotte SouthPark Hotel, responded to this review

Dear Elbert, Thank you so much for taking the time to share your experience with the TripAdvisor Community. I am truly sorry that you had such a bad experience this particular weekend. Unfortunately, we had an unexpected maintenance issue with our AC cooling system which caused the lack of air conditioning during your stay. We always shoot for 5 stars...

US
Reviewed 1 week ago

My wife and I had stayed at this hotel about a year ago and were impressed with the high level of customer service, comfortable rooms and overall cleanliness. This visit did not disappoint. The customer service remains excellent. It starts with the Doorman, Alan, who greeted us when we arrived, Max at the front desk who checked us in and...

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Thank cashflo
South Carolina
Reviewed 4 weeks ago

Stayed 2/10/17 for the husband's birthday weekend. From just the atmosphere in the lobby, I knew this place would be special. Very modern decor and the indoor /outdoor atrium is beautiful. Customer service was tops and even offered up activites we may enjoy. We were assigned room 422 and it was excellent! It is a cornet king and very spacious,...

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Thank Goldwire
Atlanta, Georgia
Reviewed 4 weeks ago

Hotel is lovely and in excellent, convenient area of Charlotte. However, the weekend we were there, the air conditioning was not working making for an uncomfortable stay. Additionally, our room was filthy.. handprints on the windows, trash behind the chair, stains on the wallpaper, dried spills on the side of furniture. I wrote a note to the manager about this...

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1Thank Christine022017
Greensboro, North Carolina
Reviewed 21 February 2017

I came in from out of town to visit my daughter and we had reservations there. When we arrived the heat in the hotel and in the rooms were unbearable because they decided to work on their air conditioning unit without informing guest ahead of time. They offered nothing other than they would not charge us if we decided to...

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2Thank Sparkles0322
GMRHR, Social Media and Event Activator at Renaissance Charlotte SouthPark Hotel, responded to this review

Dear Guest, We would like to sincerely apologize for your disappointing stay with us. Unfortunately, we were unaware that the chiller that runs the air conditioning needed an emergency replacement during this past weekend and handled it to the best of our ability. It is always our goal to ensure that we are providing each guest with care during every...

Chicago, Illinois
Reviewed 21 February 2017

The staff at this hotel are very friendly. They usually go above and beyond to help, too, which is always appreciated. Danny is the best! :) The amenities at this location are quite nice - the courtyard, the entryway, the free drinks in the lobby, the snacks, etc. The elite lounge is nice, though their hot food is from frozen...

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Thank cheyswag21
Charlotte, North Carolina
Reviewed 21 February 2017

Our stay at the Renaissance in South Park was an excellent stay and we would definitely return. The staff were helpful and the breakfast was probably one of the best hotel breakfast buffets we have seen in a while. Nothing to blow you away, but it had everything you could want on it. The location is very close to plenty...

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Thank telamm
Reviewed 20 February 2017 via mobile

This past weekend my husband and I stayed here for my birthday. The hotel is in an amazing location with a lot of things to do within walking distance. The only downside was the air conditioning was out this past weekend. We were told that they were working on it. The other downside was there was a construction crew that...

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Thank Janea B
Reviewed 20 February 2017

Wonderful hotel!!! I've never had a problem at all! Rooms are always clean and the bed are sooooooo comfy. Walking distance to what I love in charlotte, The Cheese Cake Factory, South Park Mall++++, The Burger Co. All I could ask for. I love this hotel!!!

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Thank JoeknowsTravel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Renaissance Charlotte SouthPark Hotel

Address: 5501 Carnegie Blvd, Charlotte, NC 28209-4627
Region: United States > North Carolina > Charlotte > Barclay Downs
Price Range: $177 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte SouthPark Hotel 3.5*
Number of rooms: 264
Reservation Options:
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Also Known As:
Renaissance Charlotte
Charlotte Renaissance
Hotel Style:
#2 Business Hotel in Charlotte
#5 Romantic Hotel in Charlotte
#6 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Charlotte SouthPark Hotel staff and other travellers.
8 questions
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Charleston, South Carolina
Cassopolis, Michigan
16 days ago
Cassopolis, Michigan
16 days ago

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Questions? Get answers from Renaissance Charlotte SouthPark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep looking”
 of 5 bubbles ElbertE, 16 Mar 2017 | Read review
“Better views from the 6th and 7th floors”
 of 5 bubbles cashflo, 15 Mar 2017 | Read review
“Ask for room 422 or one like it”
 of 5 bubbles Goldwire, 26 Feb 2017 | Read review
“We had a nice corner room on an upper floor”
 of 5 bubbles Yainey, 15 Feb 2017 | Read review
“look at the website...pics are plentiful”
 of 5 bubbles roadguyPittsburgh_Pa, 12 Feb 2017 | Read review
5 of 5