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Stayed here for a work trip. The staff was so friendly and easy to work with. The hotel was clean and comfortable. No serious extras, pretty basic. They do have an extensive room service menu and places to eat within a short walking distance. Over...More
Response from Megan L, Starwood hotels at Four Points by Sheraton CharlotteResponded 10 March 2016
We’re so happy to hear you had a great stay with us and enjoyed our hotel features and amenities. Thank you for sharing your comments with us and we hope to host you again in the future. All the best.
I would like to give a 2 1/2 stars, but I guess 3 will do, because it was not fantastic at all. I used my points and stayed overnight for free, went down for CIAA at the last minute. Reason I give a 3 -...More
The entire staff needs to learn Professionalism and Hospitality! The staff is quite unfriendly and unprofessional. Rooms are extremely outdated and unclean! The area surrounding the hotel is extremely unsafe! I have stayed at Motel 6 properties that were cleaner and friendlier than this hotel.More
1 Thank HawaiiLance
Response from Megan L, Starwood Hotels at Four Points by Sheraton CharlotteResponded 5 March 2016
We are very sorry for your poor experience and did not receive top notch service during your stay. Additionally, it is very important to our team to create a clean and relaxing environment for our guests, and we apologize we fell short on...More
We stayed here as a halfway point on a long drive. The hotel has easy access on and off I-77 with convenient gas stations. We are SPG members and were surprised with an upgrade to a suite! The room was clean and laid out very...More
Stranded in Charlotte, due to a cancelled flight, we were grateful for the free shuttle as this hotel is some distance from the airport. We were given a large suite with mini kitchen and two large screen TVs. Breakfast is available til 9:30 and the...More
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to... More
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to ensure that your stay at our property provides you with a positive experience. Thank you again for writing to us as we always value and appreciate your feedback.