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Four Points by Sheraton Charlotte

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1 room 2 adults 0 children
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Four Points by Sheraton Charlotte
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303 Reviews from our TripAdvisor Community

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Showing 297: English reviews
Atlanta, Georgia
Reviewed 18 May 2015

Check-in was simple here and font-desk was very friendly - especially considering I think I might have been growling given how long I had been in the car that day (9+ hours, checking in at 12am). I'm a low maintenance traveler - so give me a clean room, clean shower, and curtains that block out the light and I'm good....

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1Thank JMeacham
Guelph, Canada
Reviewed 15 May 2015

This is your typical business travelers hotel. I did see airline staff there, waiting over night for future flights. We just happened to stop there while travelling through to Florida. The lobby is nice and the staff very helpful and accomodating. Once you take the elevator to the upper floors, as soon as you get off, you encounter rows of...

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Thank Scott G
Orlando, Florida
Reviewed 5 May 2015

This is your typical business travelers hotel. One of it's best features is their bar. The individual behind the bar on the nights I was there was excellent and wonderful to talk to (thank you Cindy). However, the hotel has seen better days. In fact, the whole hotel is undergoing a remodeling conversion. If they get the entire place patched...

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1Thank Whgille
Charleston, South Carolina
Reviewed 2 May 2015

it is very close to the train- easy to get to the colliseum. For the price of the room and the average room decor, breakfast should be included. We did go to the whitewater center and to the Palm restaurant, both of which were close enough to this property. No sheets for pull out sofa, had to wait 45 minutes...

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Thank levyht
Japan
Reviewed 29 April 2015

Even technical support worked, finally I could not connect internet. OK between PC and WiFi but not OK to the net. The earliest shuttle to airport was 4:50. I needed cab for 6:00 am flight. CVS and restaurants are close, ok by walk.

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Thank MMBaron
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear MMBaron, At Four Points, we understand the importance of having the ability to connect to the Internet at any moment while traveling which is why we provide fast and free WiFi to our guests; however, complications with our service provider arise on occasion. We are very sorry for the complications you encountered with the WiFi connection in your room...

Philadelphia, Pennsylvania
Reviewed 29 April 2015

The lobby is pretty nice but thats about where it ends. I usually stay at a Hilton or Marriot but this was all that was available for this trip. Most hotels let you check in early but they made me wait till 3pm. The room is cheap looking and the walls are barren. They do not give you shampoo, conditioner,...

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1Thank Matt P
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Matt P, Cleanliness is a top priority at our hotel, and we sincerely apologize for the conditions you encountered in your guest room during your stay. We greatly appreciate you bringing this to our attention, because after further investigating your comments, we discovered that the window you shared a photo of actually had a ruptured inner ruptured pane which...

New York City, New York
Reviewed 21 April 2015

This is my second time staying at the Four Points by Sheraton - Charlotte. I travel a lot so it's important that the hotels I choose have a great staff, comfortable beds and are safe. This hotel meets all three requirements. I was thrilled the morning of my departure to discover yet another reason to give this property a "Very...

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1Thank rdbi
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear rdbi, We’re thrilled you decided to return to our hotel for a second stay and are pleased to hear our friendly team, comfortable beds, and delicious restaurant continue to exceed your expectations. Thank you for taking the time to acknowledge the work of our team, and we look forward to hosting you for your trip. All the best

Reviewed 17 April 2015 via mobile

I recently stayed in the King Suite for a long weekend with my family. The first thing we noticed was how loud the AC unit was. every time it would crank on it was startling. The only way to make it less jarring was to keep the fan switched on instead of on auto. When it clicked on it wasn't...

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1Thank KelleySemp
Gainesville, Florida
Reviewed 7 April 2015

This was one of the worst hotel experiences I have had in recent memory. We reserved two rooms; one for us and one for our teenaged children. When we opened the door to the kids' room, the smell of cigarette smoke was so overpowering that we had to ask for a different room for them. They were given the room...

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3Thank MVBay
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear MVBay, Providing our guests a superior experience through clean accommodations combined with excellent service is a top priority to our team, and we sincerely apologize we missed the mark on this for you and your family during your recent stay. What you encountered is very rare for our hotel, and we regret how your situation was handled as this...

Reviewed 6 April 2015

I made a reservation by calling the toll free number. I specifically asked about a pet fee. I was told by Randall "no deposit for pets". Later I went on the the hotel website and see a $75.00 "pet cleaning fee". I called the toll free number again and was transferred to Katherine in customer service. I was told she...

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Helpful?
1Thank Sharon H
Megan L, Starwood Hotels at Four Points by Sheraton Charlotte, responded to this review

Dear Sharon H, We sincerely apologize for the miscommunication in regard to our pet fee and the frustration this caused you. We certainly understand the importance of accurate information, and we regret to hear we ultimately lost your business due to this error. We will be sure to notify Central Reservations of this misinformation to prevent confusion for future guests....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our hotel is conveniently located near uptown Charlotte, Bank of America Stadium, and Lowe's Motor Speedway. Onsite we provide you with a gym, free wifi, and a business center, and comfortable rooms. ... more   less 

Additional Information about Four Points by Sheraton Charlotte

Address: 315 E Woodlawn Rd, Charlotte, NC 28217-2348
Region: United States > North Carolina > Charlotte
Price Range: $119 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charlotte 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
4 Points By Sheraton Charlotte
Four Points By Sheraton Charlotte Hotel Charlotte
Four Points Charlotte
Sheraton Charlotte
Charlotte Sheraton
Charlotte Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Charlotte staff and other travellers.
2 questions
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6 months ago
Denver, Colorado

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Questions? Get answers from Four Points by Sheraton Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are nice”
228rachelleb, 21 Apr 2017 | Read review
“1st floor rooms near the lobby seem to carry the noise/voices from the lobby.”
75bobk, 12 Apr 2017 | Read review
“Get a room upstairs, not on the ground floor. Too much traffic, ice machines etc.”
Krisathome, 2 Apr 2017 | Read review
“don't stay close to the elevators (especially if they are drying the carpet)”
outoftownvisitor_11, 14 Nov 2016 | Read review
“Ask for upper floors for a nice view.”
ladyljgoldensoul, 3 Nov 2016 | Read review
5 of 5