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We had a great experience during our stay, especially considering that they were fully booked for the ACC Championship game the same day. Every staff member that we talked with was very friendly and helpful, the room was spacious and clean, and the check-in and...More
1 Thank Anna T
Response from Megan L, Starwood Hotels at Four Points by Sheraton CharlotteResponded 9 December 2015
Dear Anna T,
We’re thrilled to hear that you had a great experience with us and encountered outstanding service during your recent stay. Thank you for your review, and we hope to host you again in the future. All the best
Good location, some staff very good.
Nice soap/shampoo dispenser in the shower - shame it was empty ...
Checked in Thursday night, room on sixth floor. Good internet wifi until late Friday night - then it died. Front desk said that they routinely received complaints...More
1 Thank Henry N
Response from Megan L, Starwood Hotels at Four Points by Sheraton CharlotteResponded 3 December 2015
Dear Henry N,
While we are pleased to hear you enjoyed our location, friendly team, and comfortable beds, we apologize for the complications you encountered during your stay. Rest assured, your comments have been addressed and properly handled with our team to improve guest experience....More
Our flight went out at 515 am and was told we would have to take a taxi to airport the shuttle was not available to take us. It cost us 21.00 dollars for 2 people to airport. We were upset that free shuttle is advertised...More
We arrived to the hotel mid morning and checked in and checked our bags as the rooms were not ready yet. We Went onto our days activities and returned about 11:00 pm only to find that our rooms had been cancelled and re-sold by this...More
2 Thank Russell G
Response from Megan L, Starwood Hotels at Four Points by Sheraton CharlotteResponded 5 November 2015
Dear Russell G,
We genuinely apologize for the inconveniences you experienced with our hotel. It is certainly never our intention to have overflow, but unfortunately complications arise on occasion that caused us to move your reservation. I assure you, providing excellent service to our guests...More
Power went out and there weren't any rooms anywhere. Called in and received a room and a decent rate for a last minute stay. Hotel lobby was decorated nicely and the gentleman working the desk was very courteous and kind. The rooms were just average...More
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to... More
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to ensure that your stay at our property provides you with a positive experience. Thank you again for writing to us as we always value and appreciate your feedback.