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Four Points by Sheraton Charlotte

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Room & Suite (47)
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Overview
  • Excellent16%
  • Very good33%
  • Average21%
  • Poor19%
  • Terrible11%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Four Points by Sheraton Charlotte
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Four Points by Sheraton Charlotte
Special Offer: Breakfast for 2 Included
Hotel deals
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Reviews (335)
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56
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68
66
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All reviewsupgraded to a suitebreakfast was includedhotel shuttlebusiness centercommon areasnice roomthe shuttle driverclose to the airportdowntown charlottelynxcvscltproximitycarowindsconcert
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11 - 15 of 328 reviews
Reviewed 1 December 2017

I called the hotel from the airport and was greeted by Erica McCloud as if I was there only customer! The shuttle driver was friendly and courteous! I was greeted and checked in by Erica who solved every issue I was having to make my...More

Thank Drrhonda56
Response from Philip C, Manager at Four Points by Sheraton CharlotteResponded 7 December 2017

Dear Drrhonda56, Thank you for taking the time to write a review of our hotel. I am so glad that you enjoyed your stay with us and that Erica was able to provide you with outstanding customer service! I will be sure to share your...More

Reviewed 30 October 2017 via mobile

I stay at the Four Points often for work, and always see a familiar face at the desk. Erica is a wonderful, and friendly employee who always makes sure you’re set, and doing good! I know it’s going to be a good, and comfortable stay...More

Thank Jacob S
Response from Philip C, Manager at Four Points by Sheraton CharlotteResponded 4 November 2017

Dear Jacob S, Thank you for taking the time to write a review of our hotel. I am delighted to see that Erica provides excellent customer service to you every time you stay with us for work! I will be sure to share your kind...More

Reviewed 20 October 2017

The area is not great and I was unhappy to see that I was going to have to stay here. (My business made the reservation). When I walked into the lobby, the overwhelming smell of . . . air freshener? I'm not sure what. ....More

Thank Diane C
Response from Philip C, Manager at Four Points by Sheraton CharlotteResponded 25 October 2017

Dear Diane C, Thank you so much for taking the time to write a review of our hotel. I am glad that your experience was turned around. We will be undergoing renovations shortly to update our public spaces and especially the lobby. We hope you...More

Reviewed 17 October 2017

Completed two stays here recently as part of a layover in Charlotte. Was upgraded to a suite both times. The accommodations were clean, the room was quiet, and breakfast was great. But what really stood out to me was the staff. In particular, I have...More

Thank TXUSAFOODIE
Response from Philip C, Manager at Four Points by Sheraton CharlotteResponded 25 October 2017

Dear TXUSAFOODIE, Thank you so much for taking the time to write a review of our hotel. I am so glad you enjoyed your stay with us and that Mr. Logan was able to impact your stay in such a positive way. We certainly value...More

Reviewed 13 October 2017 via mobile

A weak 3 star rating. Proximity to the airport and opportunity to collect a few Starwood points are the most positive aspects of this tired property in need of a facelift/refurbishing. Located in much less than desirable, at night dam near scary area. Food and...More

1  Thank Doug S
Response from Philip C, Manager at Four Points by Sheraton CharlotteResponded 14 October 2017

Dear Doug S, Thank you for taking the time to write a review of our hotel. I am sorry to see that you had a less than enjoyable experience! We are under new management and are planning some major renovations to the hotel in the...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Breakfast Available
Room Service
Dry Cleaning
Banquet Room
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
USD 105 - USD 176 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 105 - USD 176 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (79)
Room & Suite (47)
Dining (6)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
jianne21
27 October 2016|
AnswerShow all 7 answers
Response from alexstar8a | Reviewed this property |
I didn't see one on my room, you might want to ask the hotel directly
2
Votes
Google Translation
bayou-techie
10 November 2014|
Answer
Response from Megan L | Property representative |
I’m sorry you were experiencing inconveniences while trying to voice your feedback. The SPG form desk is always available for SPG related questions or concerns. We take pride in our relationship with SPG guests and want to... More
0
Votes
Room Tips
"Ask for a room at the end of a hallway."
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"We had a corner suites which was quiet and roomy."
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"3rd floor is nice!"
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"there was no refrigerator in my room. If that's important ask for one."
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