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Courtyard Charlotte Airport/Billy Graham Parkway

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#32 of 175 Hotels in Charlotte
Certificate of Excellence
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Courtyard Charlotte Airport\/Billy Graham Parkway
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324 Reviews from our TripAdvisor Community

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Showing 322: English reviews
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Twinsburg
Reviewed 2 days ago NEWvia mobile

Very Comfortable, clean. Nice area with good assortment of restaurants. Very convenient to I-77. Booked this via Hotwire, & got a very good nightly rate. Only objection was the maid pounded on our door at 8:30am.

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Helpful?
Thank KathleenSulgrove
Reviewed 2 days ago NEW

It's a Courtyard, so you expect things to work but nothing fancy. The location though is great for catching early or late flights - and still dash downtown for a meal or visit. Our shuttle drivers Fahad and Brennan were super courteous and ready to help as the offer it for drives around the hotel up to 2-3 miles. All...

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Helpful?
Thank BeBoman
Lesa A, Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear BeBoman, Thank you for choosing our hotel for your recent stay in Charlotte. We truly appreciate your feedback regarding our team members and strive to deliver a memorable experience to each guest. We hope to see you again should your travels bring you back to Charlotte. Best Regards,

Weymouth, Massachusetts
Reviewed 3 days ago NEW

Went on an overnight trip to charlotte so we did not book a hotel. We picked the Marriott because they have a good reputation for being clean with good service. We called and found they had one room left, we gave the lady over the phone our names and we were on the next shuttle. When we got their no...

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Helpful?
Thank Nancy A
Galesburg, Illinois
Reviewed 6 days ago NEW

A group of us were traveling back from a vacation and our flight out of Charlotte was canceled. We received vouchers from the airline to stay at this hotel. We called for the shuttle service at 8:01 PM and were told that it would be around 20 minutes. 30 minutes later we called again and were told 10 to 15...

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Helpful?
Thank _quickjd1
Lesa A, Manager at Courtyard Charlotte Airport/Billy Graham Parkway, responded to this review

Dear Quickjd1, I can only imagine the frustration you experienced after having your flight canceled and then having to take cabs to the hotel to then be confronted with less than great service. I want to thank you for bringing this to my attention and I assure you this is not the typical service at our hotel as we pride...

Princeton, West Virginia
Reviewed 1 week ago

My husband and I were going on a cruise and had a very early flight. We stayed here overnight and caught the shuttle to the airport. Their sports bar had very good food and a nice atmosphere. The allowed us to leave our car in their lot for the week and picked us up at the airport. The room was...

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Helpful?
Thank rlwimmer61674
Management response:

Dear rlwimmer61674, Thank you for staying with us before heading out on your cruise! We are so glad that you had a wonderful stay with us and enjoyed the food at our Bistro! We wish you a wonderful cruise and look forward to a future opportunity to serve you again in the future! Have safe travels! thank you Julie Andrews

Tampa, Florida
Reviewed 1 week ago

Very clean and chic hotel. Love the interior decor. The Bistro is such a great place to work, have breakfast, or just chat it up with a fellow traveler. Gaby and Kriszty were great and made sure to make me feel welcome while tending to my breakfast and Fahad ensured that all logistics were addressed. I felt the southern charm...

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Helpful?
Thank lfreajah
Management response:

Dear lfreajah, Thank you for staying with us during your travels to Charlotte! We are so pleased that you enjoyed the service and food while remaining productive with work balance! We look forward to sharing your positive experience with our team members that left a lasting impression during your stay! We look forward to another opportunity in the future to...

Mainz, Germany
Reviewed 1 week ago

Great staff. Fahd pick us up at the airport and told us we're to go for good food and he was right on. The hotel restaurant is very good, friendly staff, Great food. Britney at the front desk could not do enough for us. Great hotel very clean. Captain Robert Moore AA

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Helpful?
Thank BOBBY M
Management response:

Dear Bobby, Thank you for taking the time to share your positive experience and interaction with our staff Fahad and Brittany! We are so glad that you enjoyed the food at the Bistro and look forward to providing exceptional service to you again in the future! Have a wonderful week! Thank you Julie Andrews General Manager

Phoenixville, Pennsylvania
Reviewed 2 weeks ago

Several long stays at this hotel with work, and very little to complain about. Clean and comfortable rooms, better than average workout facilities, and a very nice outdoor/pool area. A bit difficult to get to restaurants without a car, but the in hotel Bistro restaurant has decent for for reasonable (for a hotel restaurant) prices. Front desk and restaurant staff...

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Helpful?
Thank csholbro
Management response:

Dear csholbro, Thank you for staying with us often and experiencing our Bistro for dinning. We truly value and appreciate your loyalty and feedback! Gaby and Kriszty are amazing and so glad that you enjoy staying with us and we truly look forward to serving you again in the near future! Have a great week! thank you Julie Andrews General...

Charlotte, North Carolina
Reviewed 2 weeks ago

the staff at the bistro are awesome and friendly. I am there a lot and they make me feel at home. Barbara, Attiyah and Mack are very nice and present very well. they can be very busy at times but never stress.

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Helpful?
Thank griernakia
Management response:

Dear griernakia, We so appreciate your loyalty and positive feedback regarding your experience at the Bistro with Barbara, Attiyah and Mack! We are glad that you are with us often and look forward to serving you again soon! thank you Julie Andrews General Manager

Jamaica, New York
Reviewed 3 weeks ago

A Fantastic Hotel, friendly employees. Always feel welcomed and that my stay is appreciated. Two outstanding employees who go above and beyond in their service to their customers are Gaby and Kriszty who work in the restaurant. These two ladies are fantastic. It is always a pleasure to be served by them.

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Helpful?
Thank benjiandsusie
Management response:

Dear benjiandsusie, Thank you for taking the time to share your wonderful experience at the property! We are so pleased that you had outstanding service with Gabi and Krizty! I look forward to recognizing both ladies for their amazing service! We appreciate and value your business and feedback, we hope to have another opportunity in the future to serve you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard by Marriott Charlotte Billy Graham Parkway is Charlotte's newest Marriott Courtyard Brand Hotel. We are centrally located near the Charlotte Douglas International Airport and just 4 miles from Uptown Charlotte and our central business district. A quick ride on the Lynx Light Rail into Uptown and you can experience many cultural events, Panthers, Hornets and Charlotte Knights sporting events. Stay productive and enjoy your experience with our complimentary fast high speed internet with our upgraded 100 MB circuit. We are video streaming friendly. We are within a 5-10 minute ride of the new Charlotte Premium Outlets as well as Southpark Mall. Many great corporate offices located near our hotel include Bank of America, Duke Energy, Wells Fargo, Toshiba, Microsoft, Compass Group, Belk, IBM, Sealed Air & Starshield Solutions. Please come experience why Courtyard Charlotte Billy Graham was chosen as Select Service Hotel of the Year by Visit Charlotte for 2014. We offer a complimentary airport shuttle, complimentary hi speed wireless internet, onsite Bistro, Business Center, and Outdoor Pool. Make room for a little fun. ... more   less 

Additional Information about Courtyard Charlotte Airport/Billy Graham Parkway

Address: 321 W Woodlawn Rd, Charlotte, NC 28217-2057 (Formerly Courtyard Charlotte Billy Graham Parkway)
Region: United States > North Carolina > Charlotte
Price Range: $155 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Charlotte Airport/Billy Graham Parkway 3*
Number of rooms: 175
Reservation Options:
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Hotel Style:
#10 Business Hotel in Charlotte
#21 Family Hotel in Charlotte
#32 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Charlotte Airport/Billy Graham Parkway staff and other travellers.
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Questions? Get answers from Courtyard Charlotte Airport/Billy Graham Parkway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check if there are special events going on”
 of 5 bubbles BeBoman, 27 Feb 2017 | Read review
“make sure you are not near the highway, it is very loud”
 of 5 bubbles nancya330, 26 Feb 2017 | Read review
“Higher is better”
 of 5 bubbles bobbymB2292YN, 19 Feb 2017 | Read review
“Get a room away from the train tracks. Trains are infrequent, but a bit load when they go by.”
 of 5 bubbles csholbro, 12 Feb 2017 | Read review
“the best rooms over look the pool and city sky line”
 of 5 bubbles latishanels0n, 23 Jan 2017 | Read review
5 of 5