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SpringHill Suites Charlotte Airport

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Traveller (36)
Room & Suite (36)
Dining (8)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Airport transportation
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air conditioning
Microwave
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
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321Reviews
76Photos
3Q+A
40Room tips
Traveller rating
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Popular mentions
This is not the Springhill Suites of which I'm accustomed to. Outdated doesn't even begin to cover it. The entire place needs to be gutted. My room smelled like bad body odor to the point I considered sleeping in my rental car. The carpet was filthy. The furniture had horrible
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Response from tasheeriag, General Manager at SpringHill Suites Charlotte Airport
Responded 3 weeks ago
Dear Bobby171, Thank you for choosing SpringHill Suites to accommodate you during your stay in Charlotte NC. We appreciate the feedback that you have provided. I want to apologize for any problems or poor service you received while staying with us. Our goal this to always provide excellent customer service and great products. We hope to have an opportunity in the future to make it right. Thanks
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I like SpringHill Suites in general and it's close to the airport and a quick ride to Uptown for business without getting on the highway which can be bothersome during rush hour. However, this one was a bit dated although everything worked. The free breakfast selection was
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Response from tasheeriag, General Manager at SpringHill Suites Charlotte Airport
Responded 4 weeks ago
Dear 888arthury, Thank you for choosing Springhill Suites. We appreciate you giving your honest feedback. We apologize for not meeting your expectations. We would love to have an opportunity to make it right. Please keep us in mind the next time you are in the area. Once again, thank you for choosing SpringHill Suites, we look forward to seeing you in the future.
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The staff was very nice! Housekeepers were very helpful when asked any question. Karen from housekeeping was very kind and sweet. The hotel it's self is shabby. Door to pool room was very hard to open, it sticks and you have to yank really hard to open it from hall way, and to
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Response from tasheeriag, General Manager at SpringHill Suites Charlotte Airport
Responded 4 Feb. 2019
Dear Onnamoore, Thank you for giving your honest review on your stay. We appreciate you choosing SpringHill Suites and we hope to have another opportunity to offer accommodations in the future. I want to personally apologize for any problems that occurred during your stay. It is our mission to make sure each guest is satisfied 100% while on property and when you have returned home. Our staff is dedicated to serving each guest and meeting your expectations. We will love to make it right the nest time you are in Charlotte. Once again, thank you for choosing Springhill Suites.
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I called the hotel four hours before my plane arrived to confirm they had an airport shuttle. They were very friendly and said yes, call us after you pick up your bag and we will be there in 7 or 8 minutes. when i arrived and got my bag, I called and they very rudely said go out
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Response from tasheeriag, General Manager at SpringHill Suites Charlotte Airport
Responded 3 Feb. 2019
Dear Mr. OwenThomas, We want to thank you for choosing Springhill suites for your accommodating needs. I want to personally apologize for the customer service you received. I apologize for not meeting your expectation and we hope to have a chance to make it right. Thanks
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I stayed here a number of times in the past but this is my first time back in about 5 years. My goodness has this place deteriorated. I am amazed that Marriott allows its name to be posted on the building. Check in was entirely unwelcoming, with no acknowledgement of my elite
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Response from tasheeriag, General Manager at SpringHill Suites Charlotte Airport
Responded 23 Jan. 2019
Dear Oscar_Retriever, Thank you for staying at SpringHill Suites Charlotte Airport. We appreciate you for your loyal and welcome all concerns and comments. We would like to apologize for not meeting your expectations and would love to have an opportunity to make it right. My staff and I take pride in providing excellent service and products. It seems as if we fell short on providing the service and products you expected from a Marriott property. I am pleased to announce our hotel will be going through renovations soon. We hope that in the future you will consider SpringHill for all of your accommodating needs. Once again, thank you for choosing Springhill and we look forward to seeing you again.
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Photo provided by managementSpringHill Suites Charlotte Airport
The SpringHill Suites Charlotte Airport is conveniently located near the Charlotte Douglas Inter
Would you use this couch?
This was the couch in our room. Pretty much explains cleanliness of the room.
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I do not believe Marriott hotels allow smoking, but I do not think this particular Marriott enforces it - it sure does not smell like it...
0 votes
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What time does breakfast begin each morning? Saturday in particular.
6:30 through week days. Not sure on Saturday. But if you call they will be happy to tell you. Nice people.
1 vote
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"Make sure you purchase water, pop/soda or snacks someplace else. Hotel charges way to much for such items."
"Room on opposite side from freeway"
"There are no good rooms"
"Pick another property. CLT is a nice city and this hotel does not have the best location!"
"Don’t stay here"
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PRICE RANGE
USD 102 - USD 191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites charlotte airport hotel charlottecharlotte springhill suites
LOCATION
United StatesNorth CarolinaCharlotte
NUMBER OF ROOMS
95
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