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SpringHill Suites Charlotte Airport

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Traveller (36)
Room & Suite (45)
Dining (16)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Airport Transportation
Business Centre with Internet Access
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Safe
HOTEL CLASS
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319Reviews
98Photos
3Q+A
40Room tips
Traveller rating
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  • 92
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  • 41
  • 36
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Popular mentions
The staff was very nice! Housekeepers were very helpful when asked any question. Karen from housekeeping was very kind and sweet. The hotel it's self is shabby. Door to pool room was very hard to open, it sticks and you have to yank really hard to open it from hall way, and to
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Response from tasheeriag, General Manager at SpringHill Suites Charlotte Airport
Responded 2 weeks ago
Dear Onnamoore, Thank you for giving your honest review on your stay. We appreciate you choosing SpringHill Suites and we hope to have another opportunity to offer accommodations in the future. I want to personally apologize for any problems that occurred during your stay. It is our mission to make sure each guest is satisfied 100% while on property and when you have returned home. Our staff is dedicated to serving each guest and meeting your expectations. We will love to make it right the nest time you are in Charlotte. Once again, thank you for choosing Springhill Suites.
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I called the hotel four hours before my plane arrived to confirm they had an airport shuttle. They were very friendly and said yes, call us after you pick up your bag and we will be there in 7 or 8 minutes. when i arrived and got my bag, I called and they very rudely said go out
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Response from tasheeriag, General Manager at SpringHill Suites Charlotte Airport
Responded 2 weeks ago
Dear Mr. OwenThomas, We want to thank you for choosing Springhill suites for your accommodating needs. I want to personally apologize for the customer service you received. I apologize for not meeting your expectation and we hope to have a chance to make it right. Thanks
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I stayed here a number of times in the past but this is my first time back in about 5 years. My goodness has this place deteriorated. I am amazed that Marriott allows its name to be posted on the building. Check in was entirely unwelcoming, with no acknowledgement of my elite
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Response from tasheeriag, General Manager at SpringHill Suites Charlotte Airport
Responded 4 weeks ago
Dear Oscar_Retriever, Thank you for staying at SpringHill Suites Charlotte Airport. We appreciate you for your loyal and welcome all concerns and comments. We would like to apologize for not meeting your expectations and would love to have an opportunity to make it right. My staff and I take pride in providing excellent service and products. It seems as if we fell short on providing the service and products you expected from a Marriott property. I am pleased to announce our hotel will be going through renovations soon. We hope that in the future you will consider SpringHill for all of your accommodating needs. Once again, thank you for choosing Springhill and we look forward to seeing you again.
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The couch in the room was disgusting and the rest of the room was not much better. If it wasn't so late and I had transportation I would have left and stayed somewhere else. The front desk staff is not helpful at all. Don't stay here. It apparently isn't even a Marriott
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Response from tasheeriag, General Manager at SpringHill Suites Charlotte Airport
Responded 2 weeks ago
Dear jcmea001, Thank you for choosing SpringHill Suites for your accommodation needs. We apologize for not meeting your expectation during your visit. Please allow my staff and I to make it right, the next time you are in the area. We strive daily to meeting all guests needs and we fell short. As always, we thank you for loyalty and we hope to see you again.
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I stayed here as it is right next to the airport. I stay at Marriott properties all the time and this one is on the not stay list. Dirty AC Heat issues. Torn sheets and beds. Not a nice place. Im sure if someone from Marriott came by they would close or sell it. Plus I paid $190
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Response from tasheeriag, General Manager at SpringHill Suites Charlotte Airport
Responded 17 Dec. 2018
Dear gpsass, Thank you for taking a moment to give feedback on your stay. We apologize for not meeting your expectation during your stay. We are pleased to announce we will be going through a major renovation soon. We hope that we will have an opportunity o make it right in the future. Once again, thank you for choosing SpringHill Suites.
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I do not believe Marriott hotels allow smoking, but I do not think this particular Marriott enforces it - it sure does not smell like it...
0 votes
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6:30 through week days. Not sure on Saturday. But if you call they will be happy to tell you. Nice people.
1 vote
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"Make sure you purchase water, pop/soda or snacks someplace else. Hotel charges way to much for such items."
"Room on opposite side from freeway"
"There are no good rooms"
"Pick another property. CLT is a nice city and this hotel does not have the best location!"
"Don’t stay here"
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PRICE RANGE
USD 101 - USD 204 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites charlotte airport hotel charlottecharlotte springhill suites
LOCATION
United StatesNorth CarolinaCharlotte
NUMBER OF ROOMS
95
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