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Hilton Garden Inn Charlotte North

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#40 of 176 Hotels in Charlotte
Certificate of Excellence
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Hilton Garden Inn Charlotte North
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415 Reviews from our TripAdvisor Community

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Showing 411: English reviews
Rocklin, California
Reviewed 12 November 2016

Food was not fresh, doors slamming all hours of the night, maids didn't remove trash, front desk host gave me bad directions to a location. Reservations was for a king bed and was given a suits, also paid for a suite.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank A5359EQrobertp
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

We appreciate your taking the time to tell us about your stay. The things you listed about your stay, are things that we would like to hear from you in more detail to our management staff, so we can address the issues with our staff to ensure that the things in our control do not happen again. Please contact us...

Baldham, Germany
Reviewed 11 November 2016

It is a well located hotel for the ones doing business in the northern parts of Charlotte, good infrastructure, service oriented staff which is always happy to go the extra mile. I am only attending the breakfast which could be improved (quality and variety)

Review collected in partnership with Hilton Garden Inn
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Thank 1964DirkE
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

We are so happy to hear that you enjoyed your stay with us! We do take great pride in our breakfast and offer a full cooked to order element, the chefs can make almost anything you can imagine for breakfast. If you have additional suggestions on how we could improve be happy to hear them. Thank you again for staying...

Coral Springs, Florida
Reviewed 10 November 2016 via mobile

We stay in A LOT of hotels and HGI's and this one was very nice. It all started with a warm happy greeting at the front desk from Sierra. Her bubbly personality and helpfulness was really nice. She got us checked in quickly and we went to our very clean, comfortable room. There is great TV service with lots of...

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Helpful?
Thank Ron D
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

Well thank you so very much for all the kind notes about our hotel! We are so happy to hear that you were able to enjoy all of our wonderful amenities at the hotel. You loved our breakfast, and that warms our heart to hear. Please feel free to contact the hotel, and we would be happy to work with...

Palm Desert, California
Reviewed 8 November 2016

The client selected this hotel, however, the garden inn is a predictable and consistent hotel for me. I enjoy the layout and the active lobby with the dining and bar elements. The food there is terrific. The chef is a personality and a great guy.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank RonSlee
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

We appreciate your kind words! We do take great pride in our staff and entire team here at the hotel and strive to provide the best experience to all our guests. We are so glad to hear that you experienced that and enjoyed it. Our food is really great, we offer breakfast and dinner. Our lobby is an awesome atmosphere...

Reviewed 1 November 2016

I enjoyed this hotel immensely. It was clean and beautiful and the staff was super friendly! The room was clean and the whirlpool (in my room was amazing) The breakfast was great and I will definitely be staying here again in February when I return to NC for business It was close to the movie premier I was attending and...

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Helpful?
Thank Qiona D
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

Thank you very much for taking the time to share your experience with us! We are so glad that you enjoyed our staff, room, location, and breakfast! We look forward to your return in February with us! When you here next give our restaurant / bar a try for dinner, we think you'll be impressed, you can even order room...

Boynton Beach, Florida
Reviewed 28 October 2016 via mobile

As a business traveler you come to expect certain things like friendly check in, a tv that works, a/c that you can control, coffee in the room and being charged properly so you can expense it. Hilton Garden Inn in Charlotte North failed in all these areas. I knew it was not going to go well when upon arrival the...

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Helpful?
Thank Mike K
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

Dear Valued Guest, First, we appreciate you taking the time to share your experience with us. Secondly, please accept our apologies for the inconvenience that you experienced. This is not indicative of how we do business. We are going to have a very serious conversation with the front desk agent as that is never an appropriate response in any field...

Lafayette, LA, United States
Reviewed 22 October 2016

Staff was very welcoming. The maid service left a dirty bath towel in my bathroom and my bed was missing a wheel under one of the feet. Other than these two issues, the stay was great. Breakfast was great.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Blake L
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

Thank you for taking the time to tell us about your stay! We take great pride in our hotel and staff. We apologize for the inconvenience that you experienced, if you would be able to call the hotel and speak with the manager so we can gather additional information about your stay. Thank you also for sharing how wonderful our...

South carolina
Reviewed 19 October 2016

I attended a wedding, rooms were clean, front desk personelle was not too friendly as other Hilton Hotels I have stayed in. Housekeepers was very friendly and helpful. Disappointed because breakfast was not provided for free

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank dorethar595
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

Thank you for taking the time to share your experience with us. We strive to ensure that our front desk takes care of all of our guests. A Manager at the hotel would be happy to take your phone call for you to provide with us additional information on where our front desk team feel short of your expectations. Additionally,...

Atlanta, United States
Reviewed 14 October 2016

No FREE breakfast, NO FREE breakfast, No FREE breakfast, No FREE breakfast, no free breakfast, go to Bob Evans next door, Bob Evans fod was sooooo good! No FREE breakfast here, no free breakfast here, booooo hiiissssss,

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jill F
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

Dear Valued Guest, we truly appreciate your staying with us at the Hilton Garden Inn Charlotte North where we pride ourselves on guest satisfaction, our beautiful fresh and clean rooms, and all of our wonderful amenities, including our restaurant. A standard for our beautiful Garden Inn brand is that breakfast is done by our Garden Grille & Bar. We do...

Miami, United States
Reviewed 14 October 2016

This gem is perfectly located near convenient food choices (Bob Evans, Asian Fondue, etc.) and all the main highways. The room was spacious and clean. Staff were friendly and helpful. We will definitely stay there again next year when we visit for the NASCAR race.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Marie B
hiltonharris_gm, Manager at Hilton Garden Inn Charlotte North, responded to this review

Thank you! We are happy to hear that you enjoyed your time with us! We are just a short drive to all that is NASCAR. There are also lots of great restaurants around our hotel, and if you cross just over the highway less than 1/2 mile, you'll find even more great places to eat. Don't forget when you come...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
At the Hilton Garden Inn North - Charlotte hotel, you'll find everything you need including complimentary high-speed internet access and remote printing provided by Printer-On, now in all guest rooms. This Hilton Garden Inn Charlotte, NC hotel is easily accessible from North Carolina Interstate I-77 at WT Harris Boulevard, Exit 18. ... more   less 

Additional Information about Hilton Garden Inn Charlotte North

Address: 9315 Statesville Road, Charlotte, NC 28269
Region: United States > North Carolina > Charlotte
Price Range: $161 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Charlotte North 3*
Number of rooms: 112
Reservation Options:
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Also Known As:
Hilton Garden Inn Charlotte North Hotel Charlotte
Hilton Charlotte
Charlotte Hilton
Hotel Style:
#19 Family Hotel in Charlotte
#20 Romantic Hotel in Charlotte
#23 Business Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Charlotte North staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Charlotte North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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