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Courtyard Charlotte City Center

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Courtyard Charlotte City Center
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351 Reviews from our TripAdvisor Community

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Showing 343: English reviews
Shelby, Michigan
Reviewed 22 September 2014

I have stayed here many times. The staff is great and very helpful. Location is excellent, right in the middle of Uptown. The new bar area is really superb. However, the rooms are in need of a refresh as the furniture is dated and worn. The gym is OK but feels a bit like my basement --- stuff just spread...

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Helpful?
Thank Shev61
ConcordHospitality, General Manager at Courtyard Charlotte City Center, responded to this review

Dear Shev61, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was comfortable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement (such as our room decor and fitness center). Your review is valuable because it is how we monitor and improve our...

Florida
Reviewed 17 September 2014

I stayed here with my daughter over Labor Day weekend. The hotel location was great. We were within walking distance of a lot of restaurants and our room had a peak a boo view of the baseball stadium. The room itself was pretty typical (except the bed was very uncomfortable because it was hard) for a Courtyard, but the thing...

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Helpful?
1Thank dtravelmomma
ConcordHospitality, General Manager at Courtyard Charlotte City Center, responded to this review

Dear dtravelmomma, I’m glad to hear you enjoyed our great location with views of the baseball stadium. I’m sorry for your disappointment with our mattress and parking garage. Your comfort and safety is our top priority. We welcome your feedback as it allows us to monitor and improve our guest experience. Thank you for taking the time to share your...

Ocean Isle Beach, North Carolina
Reviewed 17 September 2014

My wife and I attended the Lions/Panthers football game last Sunday, and finding a hotel room in Charlotte anywhere near the stadium was really difficult. We weren't familiar with the hotel but are always comfortable with any Marriott property. This one was a little hidden gem. Although the room was a little on the small side, it was perfect for...

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Helpful?
1Thank Dave G
ConcordHospitality, General Manager at Courtyard Charlotte City Center, responded to this review

Dear Dave G, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Sherry McWherter General Manager

Raleigh, North Carolina
Reviewed 10 September 2014

What I loved most about this hotel was the shower. I think I took 3 or 4 a day because it was so heavenly.The bed was pretty good too. Was in town for a couples get away and well when I go to Marriott's I'm used to be greeted as a Rewards Member. The front desk was very dry. A...

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Helpful?
Thank MzDeeDee2014
ConcordHospitality, General Manager at Courtyard Charlotte City Center, responded to this review

Dear MzDeeDee2014, Thank for sharing your review with us. Your loyalty to the Marriott brand is appreciated. Please accept my sincere apology that you were not recognized as a Marriott Rewards Member upon check-in; this is certainly not our standard. I have discussed your review with our entire team to heighten our awareness. Sincere feedback like yours encourages improvement for...

Boston, Massachusetts
Reviewed 4 September 2014

The check-in process was unpleasant; the front desk person did not confirm my length of stay, that I booked on points, and they gave my friend and I a hard time about trying to get our rooms on the same floor (my friend was a Gold member too and they didn't recognize her status or accommodate her). My room had...

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Helpful?
Thank Rachelle W
ConcordHospitality, General Manager at Courtyard Charlotte City Center, responded to this review

Dear Rachelle W, We appreciate you taking the time to share your experience with us. My sincere apologies you found our associates unfriendly and unaccommodating. Our associates strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret that the cleanliness of your room was not up to our high standards. Thank you for your honest feedback...

New Jersey
Reviewed 2 September 2014

The Charlotte Marriott Courtyard City center is a quality hotel, but rather expected. Location is good, it's downtown and safe, however not great being a few blocks from nightlife and shops. Rooms are good size, semi-modern, clean, however not great as the aircon blew onto the bed and there was no view. Staff at Checkin was wonderfully warm and helpful...

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Helpful?
1Thank MPCLDC
ConcordHospitality, General Manager at Courtyard Charlotte City Center, responded to this review

Dear MPCLDC, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and comfortable room while visiting. Your feedback regarding the air conditioning is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Sherry McWherter...

Atlanta, GA
Reviewed 2 September 2014 via mobile

Just returned from a 3-day stay over the Labor Day weekend and this hotel was perfect for our needs. This was our first visit to Charlotte and one of the many things we loved is how walkable the city is and the ideal location of this hotel. We stayed in one of the King rooms on a high floor and...

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Helpful?
Thank GA_Lady_Traveler
ConcordHospitality, General Manager at Courtyard Charlotte City Center, responded to this review

Dear GA_Lady_Traveler, We’re happy to hear from you, and glad to know you enjoyed your stay. I’m pleased you found our location and service pleasant. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback and we look forward to hosting you again. Best, Sherry McWherter General Manager

Atlanta, Georgia
Reviewed 1 September 2014

Last minute stay for us which worked out nicely. Had a good room with no problems. The hotel is located in a good area to get to places by foot.. The breakfast worked out nicely. You get to choose from several items off the menu from the coffee shop downstairs. The front desk was very nice and helpful. Parking worked...

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Helpful?
Thank beachpeach75
ConcordHospitality, General Manager at Courtyard Charlotte City Center, responded to this review

Dear beachpeach75, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Sherry McWherter General Manager

Hong Kong, China
Reviewed 28 August 2014 via mobile

Fantastic location to explore the city. Close to the main shopping centre and bar scene. Also only 10 mins walk away from the Bank of America Stadium. Good clean rooms, friendly staff and a small cafe/bar in the lobby. I enjoyed my stay in the cute city.

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Helpful?
Thank SteveParryHK
ConcordHospitality, General Manager at Courtyard Charlotte City Center, responded to this review

Dear Steve P, Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon. Best, Sherry McWherter General Manager

Wetumpka, Alabama
Reviewed 27 August 2014

First, I don't think I would stay here again. The first room we were assigned smelled like some petroleum product. We were moved, but the rooms are small and arranged strangely. The parking in the hotel is paid on your bill and at a $12 charge per night. The parking is right next door, but when you come out of...

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Helpful?
Thank COBB64
ConcordHospitality, General Manager at Courtyard Charlotte City Center, responded to this review

Dear COBB64, Thank you for acknowledging our great location even though you did not care for our accommodations over all. We sincerely apologize that you were not satisfied with your stay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. For this reason, we hope to see you again. Best,...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Charlotte City Center

Address: 237 S Tryon St, Charlotte, NC 28202-3248
Region: United States > North Carolina > Charlotte > Third Ward
Price Range: $172 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Charlotte City Center 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Courtyard By Marriott Charlotte City Hotel Charlotte
Charlotte Courtyard
Charlotte Marriott
Hotel Style:
#55 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Charlotte City Center staff and other travellers.
4 questions
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La Jolla, California
1 month ago
Charlotte, North Carolina
Charlotte, North Carolina
over a year ago

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Questions? Get answers from Courtyard Charlotte City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors seem to be quieter.”
 of 5 bubbles washashorecapecodma, 20 Oct 2016 | Read review
“There are rooms that face the pool so there is not any privacy if you are on the first or second floor and want to open your window.”
 of 5 bubbles michellerZ5327RQ, 29 Aug 2016 | Read review
“Request a room with a view, NOT one facing other rooms.”
 of 5 bubbles topfan, 31 Jul 2016 | Read review
“i always choose away from the elevator”
 of 5 bubbles danas804, 20 Jul 2016 | Read review
“There are only 4 floors to the hotel but they sit on top of a 15 story office building. Every room is a "high floor" room.”
 of 5 bubbles W568HBjohnw, 7 Mar 2016 | Read review
5 of 5
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