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Courtyard Charlotte City Center

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Courtyard Charlotte City Center
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370 Reviews from our TripAdvisor Community

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Showing 362: English reviews
Greensboro, Nc
Reviewed 22 August 2015

I enjoyed my overnight stay at the Courtyard by Marriott Charlotte City Center and will definitely book again. The only downside is the parking deck. WOW, like super small. You have to go up a few levels to park a non-compact vehicle. Staff were friendly and helpful. I liked being so close to the Epicentre. It's literally around the corner...

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Helpful?
Thank truezeta
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear TrueZeta, thank you for taking the time to share your stay experience with us here in Uptown Charlotte! I am pleased to hear that you enjoyed the happenings in our immediate vicinity. Thank you for your compliments of the staff. We look forward to having you with us again soon-

Charlotte, North Carolina
Reviewed 19 August 2015

I was a guest in room 205 for the weekend and couldn't have asked for better hospitality. Kayla from the front desk was very helpful and sweet. Joe was very professional and answered all the questions I had about this location. I also had the pleasure of meeting Tony, the best customer service hands down. He made sure our stay...

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Helpful?
Thank Valentina0618
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Valentina0618, thank you for your kind compliments of the staff. I will share your review with our service team and recognize the members that made your stay a memorable one. It is always rewarding to hear that our service values are being delivered! Thank you for staying with us. We appreciate you taking the time to review your experience...

Reviewed 16 August 2015 via mobile

We stayed there for one night before leaving for Hilton head. The bed was comfortable and the room was clean. The staff were very attentive and accommodating. There was pride 2015 going on right outside the hotel which we were unaware until we got there. We hard a hard time finding it because all of the roads were blocked off....

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Helpful?
Thank candydips
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Candydips, it is always refreshing to hear that our guest thoroughly enjoyed their stay. Thank you for taking the time to share your experience and recommending us for future travel! I will be certain to share your praise for Sondra and let her know that her efforts did not go unnoticed! Thank you again for staying with us while...

Dallas, Texas
Reviewed 12 August 2015

The central location of this hotel gives guests the ability to explore Charlotte in any direction. Despite being located on Tryon St, which is the Main Street in my opinion, we were never disturbed by outside noise or activities. The hotel staff was very professional and in my opinion went the extra mile to ensure our needs were met. Yes...

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Helpful?
Thank Vickie F
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Vickie F, I am happy to hear that you were able to take full advantage of our prime location and were able to enjoy our city! Thank you for highlighting the exceptional service received by our team and sharing your memorable stay experience while in Charlotte. We hope to have you with us again soon-

Hilton Head, South Carolina
Reviewed 10 August 2015

Very nice hotel in downtown Charlotte. Surrounded by many restaurant choices. There is a Ruth,s Chris across the street that offers room service to the Courtyard. A fantastic option. Tony checked us in and was extremely knowledgeable and efficient. He made us feel special! Nice furnishings and very clean. A great place to stay.

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Helpful?
Thank Ray Z
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Ray Z, thank you for taking the time to review our hotel. I am pleased to hear that you enjoyed your stay with us. We will share your kind compliments of our team member Tony and look forward to having you with us again in the future!

Stamford, Connecticut
Reviewed 26 July 2015 via mobile

We stayed here for five nights to attend a nearby program. The location was very convenient to the major attractions. We especially loved the access to the overstreet mall that kept us out of the rain and heat. Tip: Use the parking elevators to level 2 and get off to the left. Follow signs to overstreet mall (you are first...

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Helpful?
Thank FloridawithKids
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Floridawithkids, Thank you for sharing your service experience. I am pleased to hear that you enjoyed our location and amenities. Please accept my sincere apology for the lack in customer service experienced during your visit. We expect our staff to be friendly and at your service at all times. It is disheartening to hear that this was not your...

Reviewed 25 July 2015 via mobile

We just checked out of this hotel and while the room was fine the amount of street noise was awful up until 3:00 am. It sounded as though there was a drag race going on outside of our window. We called the front desk to see if they had a fan, ear plugs, or any other suggestion to help and...

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Helpful?
Thank Tara H
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Tara H, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your disappointing stay experience. We have shared your feedback with our service team to ensure that others aren't disappointed in the same way. Upholding our commitment...

Midlothian, Virginia
Reviewed 23 July 2015

Let me start with the positives - the staff and the location. You are close to everything and can walk a few blocks to get to resturants, the game, entertainment, etc. The Staff is wonderful - helpful, smiling, happy. The problems I have are 1) parking - conveniently located in the lot attached to the hotel yet no speficied hotel...

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Helpful?
Thank Catzmother
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Catzmother, thank you for taking the time to review our property. We are pleased to hear that you enjoyed our location and wear pleased with the staff service received. We are excited to share that upcoming room renovations will address some of your dislikes about our property. Upholding our commitment to provide a memorable experience with exceptional service, we...

Chapin, South Carolina
Reviewed 21 July 2015

This is the only discount member of the Marriott chain that does not provide free breakfast. Bummer. Parking is $12 in a separate parking garage that only Dale Earnhart Jr. could navigate. Down the garage elevator (lower floors = compact & reserved spaces) across a hall and up to room via another elevator. Room was good. Requesting feather free was...

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Helpful?
1Thank Stujersey
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Stujersey, thank you for taking the time to share your stay experience while in Charlotte. I am pleased to hear that you can appreciate our energy conservation program in Housekeeping and will pass on your kind compliment in service to the our Housekeeping team. Thanks again for staying with us!

Cincinnati, Ohio
Reviewed 10 July 2015

I came here for a work trip and this place was centrally located. The staff is super helpful and friendly. The prices are a bit high for no continental breakfast and parking being extra but you are paying for convenience and location. The staff is amazingly helpful so if I came for work again, I would stay here for sure....

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Helpful?
1Thank Brittany U
YVONNE L, Guest Relations Manager at Courtyard Charlotte City Center, responded to this review

Dear Brittany U, thank you for your wonderful review! We are truly pleased to hear that our team delivered the level of service we strive to provide to make our guest's stay memorable! We look forward to having you with us in the future!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Charlotte City Center

Address: 237 S Tryon St, Charlotte, NC 28202-3248
Region: United States > North Carolina > Charlotte > Third Ward
Price Range: $208 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Charlotte City Center 3*
Number of rooms: 171
Reservation Options:
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Also Known As:
Courtyard By Marriott Charlotte City Hotel Charlotte
Charlotte Courtyard
Charlotte Marriott
Hotel Style:
#55 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Charlotte City Center staff and other travellers.
4 questions
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Charlotte, North Carolina
Charlotte, North Carolina
La Jolla, California
5 months ago
over a year ago

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Questions? Get answers from Courtyard Charlotte City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing pool area on interior of building is preferred.”
 of 5 bubbles BrideMomSanAntonio, 4 Mar 2017 | Read review
“Ask for a room that doesn't overlook the pool”
 of 5 bubbles maggies614, 18 Jan 2017 | Read review
“higher floors seem quieter”
  • Nice bedroom, sitting chair and AC in room
  • very large bathroom counter
  • Large buffet in the main room, small fridge and microwave
  • Main sitting room of the suite
 of 5 bubbles Zukracer, 5 Jan 2017 | Read review
“Higher floors seem to be quieter.”
 of 5 bubbles washashorecapecodma, 20 Oct 2016 | Read review
“There are rooms that face the pool so there is not any privacy if you are on the first or second floor and want to open your window.”
 of 5 bubbles michellerZ5327RQ, 29 Aug 2016 | Read review
5 of 5