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DoubleTree Suites by Hilton Hotel Charlotte - SouthPark

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#27 of 174 Hotels in Charlotte
Certificate of Excellence
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DoubleTree Suites by Hilton Hotel Charlotte - SouthPark
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956 Reviews from our TripAdvisor Community

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Showing 939: English reviews
Exton, Pennsylvania
Reviewed yesterday NEW

Room was quiet and beds comfortable but wouldn't stay again. Room had funny smell and the bathroom was odd layout and bathtub wouldn't hold water to bathe my son. If you have children I wouldn't go but for business trips perfectly fine.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank B W
Mebane, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 18 October 2016

We spent the weekend in Charlotte and this hotel was just perfect. We travelled with our pup and she was more then welcomed in the hotel. The staff was friendly and the room was perfect and clean. The cookies were a perfect welcome, and the trip was just fabulous. Definitely recccommed this hotel to anyone looking for a weekend stay...

Review collected in partnership with DoubleTree by Hilton
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Thank Emaly D
About Hotel's Favourite Review
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you so much for your review. We are very happy that your enjoyed our hotel and it was also our pleasure to welcome your pup. We appreciate your feedback regarding the ease of using the digital key,and hope you plan another trip to our hotel soon. Regards, Joanie Kastl General Manager

Burnsville, North Carolina
Reviewed 3 days ago NEW

I took my granddaughter to Charlotte this weekend for a shopping trip to celebrate her 15th birthday. We were put on the top floor where it was obvious some work was going on...plastic over the carpet, Sheetrock dust on the floors and a very strong odor of oil based paint in the air. We were exhausted and just got in...

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Helpful?
Thank ncnursedeb4
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you for your feedback regarding your recent stay at the hotel. We apologize that you and your granddaughter had an unpleasant experience. We certainly will address the issues you brought to our attention with our team. We value your business and hope you do come back and stay with us again, and let us show you our true hospitality....

Charlotte, North Carolina
Reviewed 3 days ago NEWvia mobile

My husband and I were celebrating our babymoon at this hotel. It was a horrible experience. First off, our room was not ready upon arrival. Once we got into the room, I noticed the towels were thrown in the shelves haphazardly. There were paint spill stains all in the bathroom. The next morning, as we left, we noticed housekeeping was...

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Helpful?
Thank Laura G
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

We apologize that it appears we fell short of providing you with the quality of service that we hold ourselves to and that you certainly deserve. We will address our team regarding these issues. We do hope you will stay with us again next time your travels bring you to Charlotte. Regards, Joanie Kastl General Manager

Axtell, United States
Reviewed 1 week ago

Absolutely beautiful, clean hotel. Wish we could've stayed longer. Great prices, wonderful room! Will try to use doubletree from now on! The staff was wonderful, the suite had a full kitchen, the beds and pillows were extremely comfortable! One of the best hotels I've ever stayed at.

Review collected in partnership with DoubleTree by Hilton
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Thank paulcQ2486QZ
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you so much for your five star review. We appreciate your kind words and wonderful feedback. We look forward to having you stay with us again next time your travels bring you to Charlotte. Warm Regards, Joanie Kastl General Manager

Williamsburg VA
Reviewed 2 weeks ago

Stayed on the 4th floor (HHonors) and enjoyed the large room with kitchen. The only item is that for some reason the showers were cold at night but plenty of hot water in the morning. The water pressure was not good morning or night. Maybe it had to do with our rooms proximity to the laundry? Anyway - nice room,...

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Helpful?
Thank Foodiefive
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you for your review. We are so happy you enjoyed our beautiful and convenient SouthPark location. We have addressed your other concern with the appropriate department for review. We look forward to having you stay with us again. Regards, Joanie Kastl General Manager

Alpharetta, United States
Reviewed 2 weeks ago

This hotel was exceptional. They delivered exactly what shows on their website. Staff is extremely friendly and helpful. If I had to have a function while in Charlotte, I would look to the Double Tree for their service. The food was great.

Review collected in partnership with DoubleTree by Hilton
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Thank ralphb247
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you for your five star review. We appreciate your kind words regarding our staff and property. We would love the opportunity to be of service to you with any function needs you may have. We look forward to having you stay with us again next time your travels bring you to Charlotte. Sincerely, Joanie Kastl General Manager

Solihull, United Kingdom
Reviewed 2 weeks ago via mobile

Mrs East, Baby London and I stayed for one night at this hotel. We arrived late in the evening from the UK after some travel disruption. Check in: seemingly untrained front desk agent working alongside her grumpy manager/supervisor. Took quite a while to check in. Also, they forgot to inform us that we received an Amazon package, which I discovered...

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Helpful?
Thank west_meets_east_2004
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you for your feedback. I am so sorry that we fell short of providing you with the type of service that we strive for and that you certainly deserve. We have addressed our team to insure proper training and procedures are followed. We look forward to having you stay with us again. Regards, Joanie Kastl General Manager

Charlotte, North Carolina
Reviewed 2 weeks ago

I prepaid for a suite. Upon my family's arrival, they were told that room was not available and were offered a room without enough beds for them. They negotiated and got two beds for three adults and one child. It was a couple, a three year old and a 79 year old. Again, I prepaid for a room with four...

Review collected in partnership with DoubleTree by Hilton
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1Thank Linda S
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

We are terribly sorry that your family's experience fell short of the type of service we aim to provide and you certainly deserve. Our team as been addressed regarding the concerns you brought to our attention. We look forward to having the opportunity of having you and your family stay with us again. Sincerely, Joanie Kastl General Manager

Virginia Beach, United States
Reviewed 2 weeks ago

If u have a dog and r staying in Charlotte this is where u need 2 b. Friendly people, clean accommodations, lots of walk space. Room service excellent. Don't miss it. Felt like home to us. Bells gives it ❤❤❤❤❤

Review collected in partnership with DoubleTree by Hilton
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Thank Ewing B
SouthParkSuites, General Manager at DoubleTree Suites by Hilton Hotel Charlotte - SouthPark, responded to this review

Thank you for your five star review. We are so pleased that you and your "fur baby" enjoyed our hotel and surrounding area. We looking forward to having you both back next time you are in Charlotte. Warm Regards, Joanie Kastl General Manager

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree Suites by Hilton Charlotte-SouthPark is a truly charming full-service, all-suite hotel in the heart of SouthPark, Charlotte’s best shopping and dining district! The hotel is a restful retreat and the only full-service, all-suite hotel in the heart of Charlotte’s most upscale area. Renowned for gracious service and picturesque location, the hotel is nestled between SouthPark Mall (with its 120+ department and specialty stores, restaurants and food court) and Symphony Park. The DoubleTree Suites’ professional staff and luxurious amenities make your temporary residence feel like home. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel Charlotte - SouthPark

Address: 6300 Morrison Blvd, Charlotte, NC 28211
Region: United States > North Carolina > Charlotte > Barclay Downs
Price Range: $169 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree Suites by Hilton Hotel Charlotte - SouthPark 3.5*
Number of rooms: 208
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Travelocity, Hotels.com, Booking.com, Hotwire, Priceline and Orbitz so you can book your DoubleTree Suites by Hilton Hotel Charlotte - SouthPark reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Guest Suites Charlotte / Southpark Hotel Charlotte
Doubletree Hotel Charlotte Southpark
Hotel Style:
#24 Family Hotel in Charlotte
#29 Romantic Hotel in Charlotte
#32 Business Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Suites by Hilton Hotel Charlotte - SouthPark staff and other travellers.
8 questions
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Noord, Aruba
9 months ago
Summerville, SC
New Jersey
over a year ago

See all questions (8)

Questions? Get answers from DoubleTree Suites by Hilton Hotel Charlotte - SouthPark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be picky. Ask to look at the room and go elsewhere.”
 of 5 bubbles ncnursedeb4, 15 Jan 2017 | Read review
“Get a higher floor for great views of southpark mall and the park.”
 of 5 bubbles mknz111, 19 Nov 2016 | Read review
“Handicapped travelers stay away”
  • Handicapped room was literally 60 yards, very end of hall, from elevator!
 of 5 bubbles JBH7212014, 1 Oct 2016 | Read review
“Hard to give a tip when I didn't even get the kind of room I paid for. The hotel was quiet though, and pet friendly.”
 of 5 bubbles PaulLaviska, 11 Sep 2016 | Read review
“Higher rooms facing the pool.”
 of 5 bubbles Kelkroydon, 5 Sep 2016 | Read review
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