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The Ritz-Carlton, Charlotte

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Traveller (181)
Room & Suite (92)
Dining (11)
Overview
  • Excellent72%
  • Very good16%
  • Average6%
  • Poor4%
  • Terrible2%
Travellers talk about
“blt”(66 reviews)
“bar cocoa”(23 reviews)
“lobby lounge”(19 reviews)
Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
All hotel details
Offers from The Ritz-Carlton, Charlotte
Special Offer: Member Rates
Hotel packages
Offers from The Ritz-Carlton, Charlotte
Special Offer: Member Rates
Hotel packages
Rooms
30 Apr.1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (699)
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All reviewsbltbar cocoalobby loungedouble sinksbathroom mirrorsteam roomroom servicein room diningan executive suitequiet sidebeautiful hotelluxury hotelvalet staffvalet parkingthe entire stafffitness centerupon check
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181 - 185 of 695 reviews
Reviewed 20 December 2016

I booked a suite and adjoining room to celebrate my husband's 40th birthday with a group of friends. We had a wonderful stay at the Ritz. The staff was friendly and welcoming. They made our stay so memorable! We can't wait to plan our next...More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank U9076XTscottp
Reviewed 19 December 2016

The policy at this hotel is to place a hold for $200/night on your credit card for incidentals. Once you check out that hold will not be removed for 2-5 days. The service in the BLT restaurant was slow and the food was served cold.

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank 610malindab
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 20 December 2016

Good Day, We are disappointed to hear about your feedback. At your convenience, I would love to speak with you directly about your experience and invite you to contact me directly at 704-972-4446. Thank you, Seamus Gallagher Director of Sales and Marketing

Reviewed 16 December 2016

Nice option if you are in Charlotte. This is a good hotel for a meeting or place to land when going to the theater, sports, in Charlotte. Bar has a good vibe. I did not eat there - no time in my agenda. But it...More

Thank Travelandenjoyliving
Reviewed 11 December 2016

Service inadequate, Coffee in BLT and food substandard and we had a plumbing issue where cold did not work in shower. Punch room is very nice but we should as hotel guests be able to reserve and get first change in advance. Perhaps the Concierge...More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank Richard N
Response from SeamusRitz, Director of Sales at The Ritz-Carlton, CharlotteResponded 12 December 2016

Good Day Richard N, I am sorry to hear that we did not meet your expectations. I would love to speak with you in a little more details when you have time. My direct number is 704-972-4446. Thank you, Seamus

Reviewed 26 November 2016

The hotel was very luxurious and attentive to our needs. The business lunch that we had was very , very good. Great variety. The lobby was very nice bit a little dark. Ambiance was good but dark. The parking driveway is a little tight but...More

Review collected in partnership with The Ritz-Carlton Hotel Company
Thank G5562PWedwardc
View more reviews
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
USD 455 - USD 870 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Charlotte
#4 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#30 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
USD 455 - USD 870 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Charlotte
#4 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#30 Family Hotel in Charlotte
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (181)
Room & Suite (92)
Dining (11)
Pool & Beach (5)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
ssg2c
22 January 2018|
AnswerShow all 4 answers
Response from Jessica S | Property representative |
Good Day, Thank you for reaching out! We do have a menu specific to the Aqua Lounge featuring a lovely food and beverage selection prepared in-house.
0
Votes
maunsbach
11 October 2016|
AnswerShow all 3 answers
Response from SeamusRitz | Property representative |
Good Day, our apologies but only service animals are allowed at The Ritz-Carlton, Charlotte. Seamus
0
Votes
Amt1228
28 April 2015|
AnswerShow all 2 answers
Response from David_Rothwell | Property representative |
Good afternoon, Thank you very much for contacting the hotel. If you are a registered guest of the hotel or visiting the Spa, you are more then welcomed to utilize any of the facilities ( pool, fitness center, wet areas... More
0
Votes
Room Tips
"We booked a parlor suite which was roomy for 2 adults and 2 kids. Awesome flat panel TV's."
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"did not stay at hotel only visited hotel lobby bar and bar cocoa"
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"Our room faced front of hotel...Music across street until after 1100pm"
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"The higher the better - a homeless man brings an amp and plays guitar on the corner starting at 8:30 AM on..."
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