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The Ritz-Carlton, Charlotte

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#21 of 180 Hotels in Charlotte
Certificate of Excellence
GreenLeadersSilver level
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The Ritz-Carlton, Charlotte
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520 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Charlotte
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Showing 517: English reviews
Reviewed 24 May 2015 via mobile

This is one of the best hotels: beautiful, exceptional customer service, first class spa and great food at BLT restaurant. There was live music when we had brunch on Sunday. Pool and spa has everything you need: nice amenities and hair products that you may need, one of the best spas I have ever been too, and I am spoiled...

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1Thank Elina W
Reviewed 14 May 2015

My wife and I stayed there for a weekend getaway. We were greeted by a young man named Mark at the front desk who was simply the most gracious and helpful imaginable. After a long day and flight he anticipated our every need. What a wonderful ambassador for the Ritz folks!! The food at BLT was awesome, by the way....

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1Thank Gerard E
Madison, Wisconsin
Reviewed 23 April 2015

Just back from a four day stay at the hotel and it was great. Newer hotel with large rooms. The desk in the room was very large and appreciated for the project I was working on while in Charlotte. The bathroom was very spacious with a great tub that filled quickly. The pool area was beautiful and had live plant...

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1Thank Stacy S
Richmond, Virginia
Reviewed 23 April 2015

My wife and I went there for a conference for 4 days. We have been to Ritz Carltons before, and they are always nice. However, this one was outstanding. Every employee we ran across was friendly and helpful, and seemed very genuine. The room was immaculate, and the bathrooms were the nicest of anywhere we have ever stayed. From the...

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Thank Robert M
Columbia SC
Reviewed 20 April 2015

With each visit, this hotel makes me fall more in love with the Ritz-Carlton brand and its attention to customer service. My interaction with every employee was exceptional. I owe a special thanks to Blair for treating me like a VIP and setting us up in a gorgeous parlor suite that had a living room area with a half bath...

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1Thank GamecockGirl
Reviewed 19 April 2015 via mobile

I am in Charlotte frequently for work and this is, hands down, the best hotel in the city. The staff is top notch, the beds are so comfortable, the fitness center is fully stocked and clean, and the bar and restaurant are yummy. Highly recommend!

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Thank Cat S
Reviewed 1 April 2015 via mobile

This hotel is consistently the best experience in Charlotte with the absolute best level of service. I've stayed her on numerous occasions for both business and personal travel and have never been disappointed. This facility is an asset to the Ritz brand and The Queen City!

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Thank j-redfearn-m
Florida
Reviewed 1 April 2015

Hotel was gracious at handling problems, but the number of problems kept piling up. Room wasn't available for more than an hour after check in time. Free drinks in the lobby bar were offered. Upon check in we discovered that the suite was set up for two people, not the four who had booked. Not enough towels, not enough luggage...

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4Thank BRBFlorida
RCCharlotte, General Manager at The Ritz-Carlton, Charlotte, responded to this review

Dear BRBFlorida, Thank you for sharing your feedback with the TripAdvisor community. I was disappointed to learn that your overall experience did not meet your expectations and would welcome the opportunity to further discuss your concerns. Please contact me at 704-549-4199 at your convenience. I look forward to speaking with you. Sincerely, David Rothwell General Manager

Washington DC, District of Columbia
Reviewed 27 March 2015

Even though I paid an inflated rate (599 for the smallest room--big conference in town), I thought this property was superb. Great public areas, incredible spa and especially pool area, great service, and very strong (though not amazing) restaurant in BLT. The room was a hair nicer than the average Ritz room, which is saying something. Incredible bed.

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1Thank 136ross
Hickory, North Carolina
Reviewed 23 March 2015

My wife and I stayed at The Ritz-Carlton, Charlotte for a Valentine's Day getaway (the week after the actual holiday). The Ritz is definitely the most impressive hotel I have stayed in during a Charlotte visit. From the lobby, to the restaurant (BLT Steak), to the hallways, and rooms, everything is very nice and well-maintained. It was a classy affair...

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1Thank GEHky913

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Located in the heart of vibrant Uptown Charlotte, The Ritz-Carlton, Charlotte, is a luxury hotel that brings an urbane sophistication through its innovative restaurants, dramatic skyline views, penthouse Spa & Wellness Center, spacious guest rooms and suites, and its environmental commitment that is rarely seen in a contemporary urban hotel. Included in the prestigious Condé Nast Traveler Gold List and Travel + Leisure World's Best Hotels, The Ritz-Carlton, Charlotte is perfect for families and couples, business executives and groups, each destined to enjoy an unforgettable experience just steps from the city's cultural heart. ... more   less 

Additional Information about The Ritz-Carlton, Charlotte

Address: 201 E Trade St, Charlotte, NC 28202-2423
Region: United States > North Carolina > Charlotte > First Ward
Price Range: $612 - $1,000 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Charlotte 5*
Number of rooms: 146
Reservation Options:
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Also Known As:
The Ritz-Carlton, Charlotte Hotel Charlotte
Hotel Style:
#2 Luxury Hotel in Charlotte
#4 Green Hotel in Charlotte
#13 Romantic Hotel in Charlotte
#14 Business Hotel in Charlotte
#31 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Charlotte staff and other travellers.
2 questions
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Miami Beach, Florida
2 months ago
over a year ago

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Questions? Get answers from The Ritz-Carlton, Charlotte staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel interior very quiet. Street side loud on weekend from neighboring venues.”
 of 5 bubbles Katwoman57, 14 Nov 2016 | Read review
“Ask if they can upgrade you to a suite...usually if they have one, they upgrade us”
 of 5 bubbles U314XGjasons, 1 Nov 2016 | Read review
“Higher floors tend to be quieter”
 of 5 bubbles FamFunIllinois, 1 Oct 2016 | Read review
“On the weekend chose a room away from the Epicenter across the street”
  • Executive Desk
 of 5 bubbles rickbryant123, 21 Aug 2016 | Read review
“Get opposite side of Epicenter and do visit the 18th floor in the evening whether you use the pool or not.”
 of 5 bubbles Stonewall90, 7 Aug 2016 | Read review
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