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Sheraton Charlotte Hotel

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Sheraton Charlotte Hotel
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295 Reviews from our TripAdvisor Community

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Showing 294: English reviews
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Queens, New York
Reviewed 4 days ago NEW

I spent 2 days in this hotel. The staff was really amazing, and the hotel was acceptable. I only have one complaints. The Club Room did not have a great selection of snacks and ran out of water. I want to give kudos to the Banquet staff. I have a very special diet, they not only arranged it with an...

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Helpful?
Thank Benjamin G
Leland, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 21 April 2016

My husband and I booked the weekend here for the Mad Monster Party 2016, which was held in the hotel. We got the club floor/lounge as well. We've been to the hotel before when it was The Blake. This is a world apart from that experience. The lobby is modern and elegant, the hotel employees were courteous and friendly with...

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Helpful?
Thank Bethany F
About Hotel's Favourite Review
AshArmstrong, Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review our hotel and for the favorable comments. We look forward to being of further service when your travels bring you back to Charlotte.

Portsmouth NH
Reviewed 6 days ago NEW

The front of house staff were very pleasant to me after a hard day sent getting there. from the doorman to the check in they were all smiles and very helpful. Natalie was incredible in that she remembered me and exchanged greetings throughout my stay. And this treatment was given to all EVERY day. While waiting for a shuttle I...

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Helpful?
Thank WannaBTravln
LM_Sam, Public Relations Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review the Sheraton Charlotte. We're pleased you had a pleasant front desk experience and that our staff was friendly and approachable. Our sincerest apologies that you did not have the same experience on the rooms side. As we hope to provide each guest a 360* excellent guest experience, I will speak to our...

Boston, Massachusetts
Reviewed 1 week ago NEW

We were greeted at check-in by Wayne who signed us in quickly and offered his services if needed. The flight crew couldn't have been more pleased with his offer. It is a breath of fresh air after a long day in the air. Nice to be greeted with a smile rather than a frown. Kudos' to Wayne, thanks for making...

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Thank D D
Reviewed 1 week ago via mobile

We had the most wonderful experience during our stay. We were treated so well. My husband happened to mention it was our anniversary when he called to confirm our bed type and during our evening outing they surprised us with strawberries and champagne. We were also gifted a certificate to dine in one of there restaurants during our stay. The...

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Helpful?
Thank Brooke F
Richmond Hill, Georgia
Reviewed 1 week ago

I was looking forward to staying here. A few days before arriving, I received an unexpected email from Brent Garrison, Concierge / Guest Specialist, welcoming us to visit the hotel. How wonderful I thought. Brent helped amend our reservation, after which I REALLY looked forward to visiting the hotel. Regrettably, my contacts with Brent was the best part as the...

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Helpful?
Thank CJIG106
LM_Sam, Public Relations Manager at Sheraton Charlotte Hotel, responded to this review

Thank you for taking the time to review Sheraton Charlotte, CJIG106. My sincerest apologies for the unfortunate experience you had during your last day. As guest satisfaction is our number one priority, I will speak with our operations and front desk management to ensure this does not happen again. I hope you will stay with us again during your next...

Harrison Twp
Reviewed 1 week ago via mobile

Love the modernistic upgrades over the last few years but you can't make a bigger bathroom in the rooms... very tiny!! Beds, plugs for electronics, tvs, thermostats, all upgraded and if you can get the bath, which I did, it was worth it if only for a few days.

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Thank John W
Lancaster, Pennsylvania
Reviewed 2 weeks ago

Wayne and Aisha are hands down, the most awesome reasons I would come back to this hotel! This was a 4 day stay for a business conference and for all 4 days they were on top of their game. Their kindness, laughter and genuine interest made me feel welcomed with a smile whether it was first thing in the morning,...

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Thank Tammicouture
Princeton, West Virginia
Reviewed 2 weeks ago

I will start by saying Wayne at the front desk from check-in to the end of my stay was just simply laughter and happiness. He is warm, friendly with a great personality, a people person and an amazing heart. Wayne was a breath of fresh air. Scott at Social Bar, Cassie, Louie @Evoke restaurant were all very helpful and nice....

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1Thank imerge1
Wilmington, Delaware
Reviewed 2 weeks ago

Wayne at the front desk was very friendly. He is professional and extremely patient. I highly recommend this hotel. It is very clean and the staff is very friendly and willing to help you should need anything during your stay.

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1Thank inflighttonight

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
Official Description (provided by the hotel)
The Sheraton Charlotte Hotel is ideally located in uptown, near many dining, shopping, and entertainment options. Many attractions are within walking distance, such as the Charlotte Convention Center, Blumenthal Performing Arts Center, the Panthers’ Bank of America Stadium, and the Bobcats’ Time Warner Arena. Charlotte Douglas International Airport (CLT) can be reached in 15 minutes by car.Retreat to one of our 304 newly renovated guest rooms and suites, filled with everything you need for a comfortable home away from home. Stay connected with wireless High Speed Internet Access, and enjoy a blissful night’s rest in The Sheraton Sweet Sleeper™ Bed.At the Link at Sheraton(SM) experienced with Microsoft® in our lobby, surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Stay in shape at our Sheraton Fitness center, and relax in the outdoor pool, indoor pool, or hot tub.Start your day with a warm, hearty breakfast in our all-day dining restaurant. After a full day with family, friends, or colleagues, gather over a meal and refreshing drinks at Float, our poolside restaurant and bar.Whether you’re planning a convention, meeting, or social event, our team of professionals will be happy to help you tailor the perfect gathering. Our 35 function spaces, including five impressive ballrooms, offer state-of-the-art audiovisual technology and wireless High Speed Internet Access, making the Sheraton Charlotte Hotel the perfect place to bring everyone together. ... more   less 

Additional Information about Sheraton Charlotte Hotel

Address: 555 S McDowell St, Charlotte, NC 28204-2605
Region: United States > North Carolina > Charlotte > Second Ward
Price Range: $190 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Charlotte Hotel 3.5*
Number of rooms: 304
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Charlotte Hotel staff and other travellers.
4 questions
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Pensacola, Florida
over a year ago
5 months ago

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Questions? Get answers from Sheraton Charlotte Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have Marriott Status”
 of 5 bubbles X381RHbenjaming, 24 Mar 2017 | Read review
“Ask for what you want”
 of 5 bubbles WannaBTravln, 22 Mar 2017 | Read review
“Avoid Room 415”
 of 5 bubbles CJIG106, 15 Mar 2017 | Read review
“Rooms on the back side have a cool view of the Metro area”
 of 5 bubbles imerge1, 13 Mar 2017 | Read review
“10th floor or higher to avoid street noise”
 of 5 bubbles jamespD8233CQ, 7 Mar 2017 | Read review
5 of 5