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Sheraton Charlotte Hotel

Traveller (147)
Room & Suite (60)
Dining (8)
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555 S McDowell St South Tower, Charlotte, NC 28204-2605 See on map
Breakfast Available
Non-Smoking Rooms
Room Service
3.5 Star accommodation
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2 Dec.3 Dec.
1 room, 2 adults, 0 children
Standard Room
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Reviews (448)
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1 - 5 of 446 reviews
Reviewed 1 week ago via mobile

Had a work function to attend and the nightmare began with check in. My key didn’t work. Had to come down and receive a new one. They didn’t code the parking pass to the new key. My room was half cleaned. The remote was filthy....More

Thank jennP1206
Response from CharlotteSheraton, General Manager at Sheraton Charlotte HotelResponded 6 days ago

We were delighted that you chose to stay with us while on business in the Queen City, Jenn, and we thank you for sharing your informative review. We were disheartened to learn that your visit did not live up to your expectations nor our own...More

Hotel's Favourite
Reviewed 3 October 2018

I have had to go to Charlotte several times recently. I’m disabled and every member of the staff was extraordinary in their assistance. They went above and beyond. Location was perfect. It was about 5-10 minutes to my appointment the next morning. The premier bedding...More

1  Thank Lisa A
Response from CharlotteSheraton, General Manager at Sheraton Charlotte HotelResponded 3 October 2018

Your heartwarming review brought smiles to all of our faces, Lisa. Thank you for taking a moment to share your recent experiences of staying at the Sheraton Charlotte with us. We were delighted to know that on top of our convenient location for your travels...More

Reviewed 4 weeks ago

Booked a Room For Last Weekend In September. Upon Getting into my room there was unbearable noise from hammering going on above me. Called front desk to ask for a room change. Was assured noise would stop very soon. It didn't. Called front desk again,...More

1  Thank knutemedina
Response from CharlotteSheraton, General Manager at Sheraton Charlotte HotelResponded 4 weeks ago

Thank you for sharing your candid feedback regarding your recent visit. One aspect of our overall guest experience that we take great pride in is our exceptional personalized customer service. Thus, it was truly disheartening to learn of your experience while staying at our property....More

Reviewed 12 October 2018 via mobile

This hotel is actually 2 hotels in one but it is a real nice hotel with a very friendly staff. The front desk team was very helpful and took care of all my needs the restaurant and bar had good food and drinks.More

Thank Rebel82
Response from CharlotteSheraton, General Manager at Sheraton Charlotte HotelResponded 12 October 2018

It was a pleasure to welcome you to the Sheraton Charlotte, and we thank you for sharing your short but sweet review! Our dual-branded complex does contain two unique properties, but our guests get the benefit of both worlds with multiple facilities being available for...More

Reviewed 11 October 2018

Ragged towels, missing light bulbs/non-functioning light switches, shower fixtures that rotate freely in the wall - cleaning supervisor who couldn't care less about the "Do Not Disturb" tag on the door. Clearly management isn't paying attention here. Good location and they're obviously milking the meeting...More

1  Thank Thinkerer
Response from CharlotteSheraton, General Manager at Sheraton Charlotte HotelResponded 11 October 2018

Thank you for taking a moment to share your recent experience. We were delighted that the welcoming hospitality of our team members was a bright spot during your business visit to the Charlotte area. Yet, we were truly disappointed to learn that we did not...More

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The Sheraton Charlotte Hotel is ideally located in uptown, near many dining, shopping, and entertainment options. Many attractions are within walking distance, such as the Charlotte Convention Center, Blumenthal More Performing Arts Center, the Panthers’ Bank of America Stadium, and the Bobcats’ Time Warner Arena. Charlotte Douglas International Airport (CLT) can be reached in 15 minutes by car.Retreat to one of our 304 newly renovated guest rooms and suites, filled with everything you need for a comfortable home away from home. Stay connected with wireless High Speed Internet Access, and enjoy a blissful night’s rest in The Sheraton Sweet Sleeper™ Bed.At the Link at Sheraton(SM) experienced with Microsoft® in our lobby, surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Stay in shape at our Sheraton Fitness center, and relax in the outdoor pool, indoor pool, or hot tub.Start your day with a warm, hearty breakfast in our all-day dining restaurant. After a full day with family, friends, or colleagues, gather over a meal and refreshing drinks at Float, our poolside restaurant and bar.Whether you’re planning a convention, meeting, or social event, our team of professionals will be happy to help you tailor the perfect gathering. Our 35 function spaces, including five impressive ballrooms, offer state-of-the-art audiovisual technology and wireless High Speed Internet Access, making the Sheraton Charlotte Hotel the perfect place to bring everyone together. Less
Hotel class
Contact Information
Hotel Amenities
Fitness Centre with Gym / Workout Room
Room Service
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Room types
Non-Smoking Rooms
Hotel class
Contact Information
Room types
Non-Smoking Rooms
Number of rooms
Price range
USD 132 - USD 323 (Based on Average Rates for a Standard Room)
United States > North Carolina > Charlotte > Second Ward
Hotel class
Contact Information
Room types
Non-Smoking Rooms
Number of rooms
Price range
USD 132 - USD 323 (Based on Average Rates for a Standard Room)
United States > North Carolina > Charlotte > Second Ward
Traveller (147)
Room & Suite (60)
Dining (8)
Pool & Beach (3)
Business Centre & Event Rooms (4)
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Questions & Answers
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30 December 2017|
AnswerShow all 3 answers
Response from catwmn2xVT | Reviewed this property |
Hello, yes the rooms we have had during numerous stays have all had a safe. Enjoy your stay!
20 June 2017|
Response from johnwP6477NF | Reviewed this property |
Call the hotel is my best answer. They do have a quality fitness center as hotel fitness centers go it would have to be 4 stars out of 5
25 October 2016|
AnswerShow all 4 answers
Response from al b | Reviewed this property |
matter of fact here their number. 704) 372-4100
Room Tips
"Do Not Count On A Quality Experience At This Location"
4 weeks ago
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"Take advantage of lower prices on internet travel sites. Book your room as soon as you can to lock-in..."
3 Oct. 2018
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"If you plan on using the indoor pool and fitness center, request the 2nd floor where they are located."
5 Sep. 2018
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"Ask for city view."
5 Sep. 2018
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