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Had a work function to attend and the nightmare began with check in. My key didn’t work. Had to come down and receive a new one. They didn’t code the parking pass to the new key. My room was half cleaned. The remote was filthy....More
Response from CharlotteSheraton, General Manager at Sheraton Charlotte HotelResponded 6 days ago
We were delighted that you chose to stay with us while on business in the Queen City, Jenn, and we thank you for sharing your informative review. We were disheartened to learn that your visit did not live up to your expectations nor our own...More
I have had to go to Charlotte several times recently. I’m disabled and every member of the staff was extraordinary in their assistance. They went above and beyond.
Location was perfect. It was about 5-10 minutes to my appointment the next morning.
The premier bedding...More
1 Thank Lisa A
Response from CharlotteSheraton, General Manager at Sheraton Charlotte HotelResponded 3 October 2018
Your heartwarming review brought smiles to all of our faces, Lisa. Thank you for taking a moment to share your recent experiences of staying at the Sheraton Charlotte with us. We were delighted to know that on top of our convenient location for your travels...More
Booked a Room For Last Weekend In September. Upon Getting into my room there was unbearable noise from hammering going on above me. Called front desk to ask for a room change. Was assured noise would stop very soon. It didn't. Called front desk again,...More
1 Thank knutemedina
Response from CharlotteSheraton, General Manager at Sheraton Charlotte HotelResponded 4 weeks ago
Thank you for sharing your candid feedback regarding your recent visit. One aspect of our overall guest experience that we take great pride in is our exceptional personalized customer service. Thus, it was truly disheartening to learn of your experience while staying at our property....More
This hotel is actually 2 hotels in one but it is a real nice hotel with a very friendly staff. The front desk team was very helpful and took care of all my needs the restaurant and bar had good food and drinks.More
Response from CharlotteSheraton, General Manager at Sheraton Charlotte HotelResponded 12 October 2018
It was a pleasure to welcome you to the Sheraton Charlotte, and we thank you for sharing your short but sweet review! Our dual-branded complex does contain two unique properties, but our guests get the benefit of both worlds with multiple facilities being available for...More
Ragged towels, missing light bulbs/non-functioning light switches, shower fixtures that rotate freely in the wall - cleaning supervisor who couldn't care less about the "Do Not Disturb" tag on the door. Clearly management isn't paying attention here.
Good location and they're obviously milking the meeting...More
1 Thank Thinkerer
Response from CharlotteSheraton, General Manager at Sheraton Charlotte HotelResponded 11 October 2018
Thank you for taking a moment to share your recent experience. We were delighted that the welcoming hospitality of our team members was a bright spot during your business visit to the Charlotte area. Yet, we were truly disappointed to learn that we did not...More
The Sheraton Charlotte Hotel is ideally located in uptown, near many dining, shopping, and entertainment options. Many attractions are within walking distance, such as the Charlotte Convention Center, Blumenthal …MorePerforming Arts Center, the Panthers’ Bank of America Stadium, and the Bobcats’ Time Warner Arena. Charlotte Douglas International Airport (CLT) can be reached in 15 minutes by car.Retreat to one of our 304 newly renovated guest rooms and suites, filled with everything you need for a comfortable home away from home. Stay connected with wireless High Speed Internet Access, and enjoy a blissful night’s rest in The Sheraton Sweet Sleeper™ Bed.At the Link at Sheraton(SM) experienced with Microsoft® in our lobby, surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Stay in shape at our Sheraton Fitness center, and relax in the outdoor pool, indoor pool, or hot tub.Start your day with a warm, hearty breakfast in our all-day dining restaurant. After a full day with family, friends, or colleagues, gather over a meal and refreshing drinks at Float, our poolside restaurant and bar.Whether you’re planning a convention, meeting, or social event, our team of professionals will be happy to help you tailor the perfect gathering. Our 35 function spaces, including five impressive ballrooms, offer state-of-the-art audiovisual technology and wireless High Speed Internet Access, making the Sheraton Charlotte Hotel the perfect place to bring everyone together. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.