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Renaissance Charlotte Suites Hotel

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#28 of 176 Hotels in Charlotte
Certificate of Excellence
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Renaissance Charlotte Suites Hotel
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844 Reviews from our TripAdvisor Community

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Showing 831: English reviews
Chicago, Illinois
Reviewed 7 February 2017

First world problem, but still this is what we pay for. I love Marriott properties. I have never reviewed a hotel before. I should probably leave positive reviews regularly as that is usually the norm with Marriott. However I have to say that the two front desk people today were as bad as customer service can get. When I checked...

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Helpful?
3Thank Kyle G
00gC, Manager at Renaissance Charlotte Suites Hotel, responded to this review

Dear Kyle, Thank you for taking the time to review our hotel. I am disappointed about the incident you highlighted in your review. This is certainly not the type of service our hotel is known for, and I extend my sincerest apologies. Be assured that I am personally following up on your concerns so we are prepared to serve you...

San Francisco, California
Reviewed 2 February 2017

Recently stayed at this hotel, must say that as friendly as the front desk people are, they are very disorganized! They provided inaccurate information which caused a lot of confusion. I found that the rooms were not up to par, the black out curtains had rips in them, they needed to be replaced - this allowed the bright lights that...

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Helpful?
Thank la90036
00gC, Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for staying with us. We strive to always live up to the brand standards, and I am sorry your experience did not meet your expectations. We value all your observations in regard to your suite and our front desk associates. I will share your feedback with my staff to ensure our loyal travelers are receiving the experience they...

Columbia Sc
Reviewed 21 January 2017

I have stayed at this hotel for a total of 5 times. 3 times have been absolutely superb. The fourth time was very good until my car was broken into in the parking lot. This most recent time was a disappointment almost from the beginning. I was placed on the club level which sounds good but also happens to be...

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Helpful?
1Thank JFJ6057
00gC, General Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for being our guest and for your feedback. We are happy to hear you love staying with us when you are in town. I am however sorry your most recent stay had some hiccups. I also apologize for not providing you with the responsive service you should have received from us. Our staff normally does a terrific job,...

Reviewed 19 January 2017 via mobile

This hotel was excellent. Rooms were very spacious and clean. Bathrooms were perfect, beds were comfortable, and being able to open windows to the inside was a nice treat. Parking was a challenge for a busy weekend but we appreciated no fees for parking. Staff was friendly. We did not eat any meals at the hotel due to time constraints...

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Helpful?
Thank Monica F
00gC, Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for reviewing your visit to the Renaissance Charlotte Suites Hotel. We are so glad you enjoyed our hotel and loved your clean and spacious room. Thank you for sharing your satisfaction online, and we hope our hotel will be your hotel of choice the next time your travels bring you to Charlotte. Until then, travel safe! Best Regards,...

Clayton, North Carolina
Reviewed 16 January 2017 via mobile

We came for a cheer competition. The staff was very friendly and the rooms were great. The restaurant had good burgers. A few things we noticed was at check in, there were limited luggage carts so we had to carry everything ourselves since we didn't want to wait for one. They also would not let us upgrade to the club...

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Helpful?
Thank Karla M
ManagerX1, Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for staying with us at the Renaissance Charlotte Suites Hotel while you were here for the cheer competition. We appreciate your nice comments about our staff and the attentive service they delivered. I'll be sure to share your comments with my team. However, I apologize for any inconvenience you experienced. It is never our intention to disappoint our...

South Carolina
Reviewed 16 January 2017 via mobile

We recently stayed for a cheer competition, the hotel room was a perfect size to be able to spread out and get ready etc. The staff was excellent & very helpful! The bed itself was amazing. When we return next year we will absolutely book this same hotel! I highly recommend it to anyone staying in the area!

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Helpful?
Thank Janna C
ManagerX1, Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for staying with us at the Renaissance Charlotte Suites Hotel while attending the competition. We are thrilled to read how much you enjoyed your stay. We love to read reviews that describe the large suites, comfortable bedding and very good service. Thanks again for your kind words and recommendation. We look forward to your next visit. Best Regards,...

Columbus, Georgia
Reviewed 11 January 2017

This hotel is convenient to the airport and is worthy of the Renaissance brand. The suites are spacious, nicely furnished and very comfortable. The staff was professional and helpful - check in was smooth and efficient. The lounge was nice and not over-run as is often the case in full service Marriotts. The gym had fresh new equipment but the...

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Helpful?
Thank Ge0rgiaPil0t
ManagerX1, Manager at Renaissance Charlotte Suites Hotel, responded to this review

Many thanks for evaluating your stay at the Renaissance Charlotte Suites Hotel. We are delighted to read that you enjoyed the spaciousness and comfort of your room and our seamless desk service. We also acknowledge your comments in regard to our fitness center. It was a pleasure to have you as our guest, and we hope to see you again...

Winston Salem, North Carolina
Reviewed 10 January 2017 via mobile

The staff was very friendly and helpful. Clean hotel and the rooms are great. We ordered room service for breakfast and it came fast good price and the food was awesome. They have a nice gym and everyone liked the indoor pool.

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Helpful?
Thank Daniel J
ManagerX1, Manager at Renaissance Charlotte Suites Hotel, responded to this review

It was a pleasure having you and your family as our guest at the Renaissance Charlotte Suites Hotel. You covered all the essentials of a great hotel stay during your family weekend. We are especially glad to read that you enjoyed our spotless and well-maintained property and the breakfast we serve along with our room service. Reviews such as yours...

Norfolk, Virginia
Reviewed 27 December 2016

We chose this property during an international flight layover due to its proximity to the airport and the free shuttle service. Once we landed and claimed our bags, we called the hotel and they promptly dispatched the driver who arrived less than 10 minutes later and whisked us off to the hotel. Our 21:15 check-in went smoothly with the help...

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Helpful?
Thank Van_V2
ManagerX1, General Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for being our guest and for posting a review of your stay. It's nice to read we met the majority of your expectations and that you had a overall enjoyable visit. However, I do apologize for the unfortunate dishes you found littering the hallways and more so that we did not address your concerns with an apology and...

Reviewed 22 December 2016 via mobile

My family and I stayed here when we had a long layover. The price was great and the room was spacious. We had the bedroom with two queens and a sofa bed. We arrived late so we ordered room service and it was delivered quick and was delicious. If you want a nice hotel, near the airport, you cant go...

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Helpful?
Thank travelingbandacoot
ManagerX1, Manager at Renaissance Charlotte Suites Hotel, responded to this review

Thank you for choosing the Renaissance Charlotte Suites Hotel for your stay and finding us to be a great value. It’s a pleasure knowing you loved your comfortable room, proximity to the airport and the service provided by our well-trained staff. We appreciate your feedback and hope to welcome you and your family back soon. Best Regards, Paul Papadopulos, General...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry

Additional Information about Renaissance Charlotte Suites Hotel

Address: 2800 Coliseum Centre Dr, Charlotte, NC 28217-2394
Region: United States > North Carolina > Charlotte > Eagle Lake
Price Range: $135 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Charlotte Suites Hotel 3.5*
Number of rooms: 275
Reservation Options:
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Also Known As:
Renaissance Charlotte Hotel Charlotte
Charlotte Renaissance
Hotel Style:
#19 Romantic Hotel in Charlotte
#24 Business Hotel in Charlotte
#26 Family Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Charlotte Suites Hotel staff and other travellers.
9 questions
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5 months ago
Nashville, Tennessee
5 months ago
3 months ago

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Questions? Get answers from Renaissance Charlotte Suites Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher levels are quieter. Do not let them put You on the club level”
 of 5 bubbles JFJ6057, 21 Jan 2017 | Read review
“Club level includes a lounge that serves snacks/ deserts at night and a hot breakfast in the morning”
 of 5 bubbles PeteK501, 28 Oct 2016 | Read review
“Well built facility, Mid floors the quietest, best insulated.”
 of 5 bubbles 24waltf, 19 Sep 2016 | Read review
“4th Floor was quiet”
 of 5 bubbles CEpting, 19 Sep 2016 | Read review
“The hotel is all suites so I guess you can't get a bad room and you are not near a highway or other noisy situation.”
 of 5 bubbles Alan_Forrester1170, 18 Sep 2016 | Read review
5 of 5