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Hyatt Place Charlotte Airport/Lake Pointe

716 reviews
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Traveller (89)
Room & Suite (118)
Pool & Beach (24)
Overview
  • Excellent59%
  • Very good25%
  • Average10%
  • Poor4%
  • Terrible2%
Travellers talk about
“city park”(14 reviews)
“parking lot”(30 reviews)
“great hotel”(34 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
3.0 Star Hotel
All hotel details
Rooms
4 Feb.5 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (716)Write a Review
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Show reviews that mention
All reviewscity parkparking lotgreat hotelcharlotte airportgreat stayleave your carwet barenjoyed my staylarge roomfree breakfastcomfy bedthe hotel staffstaff was friendlyliving areathe hotel is cleanfront desk staffgreat room
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1 - 5 of 707 reviews
Reviewed 3 days ago via mobile

Very friendly staff!! Anything you want or need at any time they are more than happy to assist!!! I had the most pleasant stay. The room was very comfortable and clean. The bed was very comfortable!!! I would stay here again. Close to airport.

Thank DScharett
Reviewed 3 days ago via mobile

I stayed here for 3 nights on my last business trip. Very clean hotel, they changed towels every day. The breakfast could be better but was good enough. Everyone was very gentle and available. Easy to access.

Thank Picca10
Reviewed 1 week ago

The breakfast is amazing! Staff is very nice! Rooms are not very nice for a Hyatt! Bathrooms wayyy too small. Beds are only double or king...? No queen beds?the door almost touched toilet when u close door.More

Review collected in partnership with Hyatt Hotels
Thank Glen Y
Response from Chardai M, Manager at Hyatt Place Charlotte Airport/Lake PointeResponded 3 days ago

Thank you for completing a Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will...More

Reviewed 1 week ago

The stay defeated the entire purpose of our choosing the hotel. Staff didn't provide proper info until too late and was not helpful at all. You shouldn't be partnered with booking.com if they can't provide park and ride serviceMore

Review collected in partnership with Hyatt Hotels
Thank meganz652
Response from Chardai M, Manager at Hyatt Place Charlotte Airport/Lake PointeResponded 3 days ago

Thank you for completing a Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will...More

Reviewed 1 week ago

My family and I recently had a layover in Charlotte and chose this hotel for its proximity to the airport. While the room itself was up to the Hyatt Place standard, our arrival experience was a service failure. We called the hotel to have the...More

Thank lalalalol
Response from Chardai M, Manager at Hyatt Place Charlotte Airport/Lake PointeResponded 3 days ago

Thank you for completing a Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will...More

View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Breakfast included
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Concierge
Banquet Room
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
USD 101 - USD 217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Charlotte
#37 Business Hotel in Charlotte
#37 Romantic Hotel in Charlotte
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 101 - USD 217 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#28 Family Hotel in Charlotte
#37 Business Hotel in Charlotte
#37 Romantic Hotel in Charlotte
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (89)
Room & Suite (118)
Pool & Beach (24)
Dining (18)
Hotel & Grounds (99)
Bathroom (7)
Questions & Answers
Ask a question
DeltaSegmentFlyer
2 January 2018|
AnswerShow all 2 answers
Response from Lorna D | Reviewed this property |
I caught the shuttle at 5am
0
Votes
Suzette F
12 September 2016|
AnswerShow all 7 answers
Response from Tyrone J | Property representative |
Our first shuttle leave the hotel at 4:30am. I hope this helps.
1
Vote
Robin R
1 August 2016|
Answer
Response from Moorthy K | Reviewed this property |
They did not ask us for any deposit. They did take our credit card details when we checked in but no charges were applied until we checked out.
0
Votes
Room Tips
"awesome airport shuttle to Charlotte NC airport"
Read review
"Request higher room, on the back"
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"Go somewhere else unless you like to spend a lot of money for litttle"
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"The hotel is quiet and, as far as I know, all rooms are good."
Read review
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