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Hyatt Place Charlotte Airport/Lake Pointe

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#15 of 177 Hotels in Charlotte
Certificate of Excellence
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Hyatt Place Charlotte Airport\/Lake Pointe
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568 Reviews from our TripAdvisor Community

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Showing 561: English reviews
Start your review of Hyatt Place Charlotte Airport/Lake Pointe
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North Carolina
Reviewed 5 days ago NEW

If you need a place to sleep to catch an early morning flight from Charlotte, this is adequate. They offer free parking for up to 7 days, and $7/day after that. They have sufficient outlets to charge your phones, etc. Unfortunately, the hot food for breakfast isn't available until the same time the first shuttle leaves. The WiFi speed is...

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Helpful?
Thank David P
Chicago, Illinois, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 21 March 2017

My experience at the hotel was good - the shuttle driver was helpful and friendly, and the front desk staff were very accommodating owing to the fact that we arrived before our rooms were ready. They kindly offered to store our luggage and call us when the rooms were ready - but since we had meetings, it worked out beautifully...

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Thank Michael C
About Hotel's Favourite Review
Tyrone J, Manager at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thank you for completing a survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any...

Dallas, Texas
Reviewed 5 days ago NEW

This place had a great atmosphere and incredible staff who were very accommodating to anything I needed. The room was beautiful and the bed was very comfortable! A lot of space to study/work and a great breakfast in the mornings.

Review collected in partnership with Hyatt Hotels
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Thank Chelsea M
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Thank debreakingr
Sumter, United States
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Thank 35karlad
Harrisburg, United States
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Thank kurth617
Medford, New Jersey
Reviewed 1 week ago

Hotel rooms clean Computers in lobby SLOW lobby staff seemed not to care and not entirely friendly I prepaid for a friends room and specifically asked for all charges to be charged to me and that didn't happen. Had to spend time working with the accounting to reverse. Embarrassing to me and me attempt to take care of a client.

Review collected in partnership with Hyatt Hotels
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Thank brotherjet
Tyrone J, Manager at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thank you for completing a Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

Mount Airy, North Carolina
Reviewed 2 weeks ago

This hotel is simply amazing for the price! 4 star hotel with 3 star price. Very awesome staff, got us checked in quickly. Very friendly. The room was very clean and smelled fresh, bed was very comfortable.

Review collected in partnership with Hyatt Hotels
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Thank Mrjolly100
Tyrone J, Manager at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thank you for completing a Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

Wilmington, North Carolina
Reviewed 2 weeks ago

Convenient to airport & nice free 7-day parking & gave us an extra shuttle (did not have to wait until 8:00am) b/c no room for us on the 7:30am one. Typical free breakfast was as expected (not great, not bad). Comfy mattresses & room was clean and roomy. Stayed on 4th floor and entire hallway smelled very musty/moldy but room...

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Thank Heston L
Tyrone J, Manager at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thank you for completing a Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.

Toronto, Canada
Reviewed 3 weeks ago

Stayed for 2 nights. Shuttle from airport very efficient. Late night arrival, only option for food -I got a sandwich and a beer. Second beer did not happen- lady from reception was busy counting the cash. Good sleep, good breakfast. Fast check out.

Review collected in partnership with Hyatt Hotels
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Thank Sorinpuiu
Tyrone J, Manager at Hyatt Place Charlotte Airport/Lake Pointe, responded to this review

Thank you for completing a Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hyatt Place Charlotte Airport/Lake Pointe is located in Lake Pointe Business Park in southwest Charlotte, which makes it convenient for travelers visiting the corporate offices of local companies such as Belk, Compass Group USA and UTC. This Hyatt Place hotel is just five miles from the Charlotte Douglas International Airport and eight miles from uptown Charlotte. Enjoy a day of upscale shopping at SouthPark Mall or a delicious meal at one of several nearby restaurants, such as The Cheesecake Factory, CowFish Sushi Burger Bar or Ruth's Chris Steakhouse. Sports enthusiasts compete in soccer, softball and tennis tournaments year round at Renaissance Park and the Jeff Adams Tennis Center which are only one mile from the hotel. As a premier destination city, Charlotte's got a lot to offer its visitors. The hotel is located close to several Charlotte attractions such as Carowinds Theme Park, Billy Graham Library and the U.S. National Whitewater Center. ... more   less 

Additional Information about Hyatt Place Charlotte Airport/Lake Pointe

Address: 4119 Southstream Blvd, Charlotte, NC 28217-4505 (Formerly AmeriSuites Charlotte Coliseum)
Region: United States > North Carolina > Charlotte > Eagle Lake
Price Range: $141 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Charlotte Airport/Lake Pointe 3*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Travelocity, Hotels.com, Hyatt Hotels Corporation, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hyatt Place Charlotte Airport/Lake Pointe reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Place Charlotte City Park Hotel Charlotte
Hyatt Charlotte
Charlotte Hyatt Place
Hotel Style:
#29 Family Hotel in Charlotte
#37 Business Hotel in Charlotte
#37 Romantic Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Charlotte Airport/Lake Pointe staff and other travellers.
7 questions
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9 months ago
Fort Myers, Florida, United States
9 months ago
Thurmond, North Carolina
over a year ago

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Questions? Get answers from Hyatt Place Charlotte Airport/Lake Pointe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“not 4th floor, it smells in the hallway :(”
HCLEMMD, 10 Apr 2017 | Read review
“As always, upper floor and corner/end rooms tend to be quietest.”
michaelcF244XD, 21 Mar 2017 | Read review
“Queen suites are spacious. Airport shuttle gets you to your room fast!”
897kathleent, 25 Nov 2016 | Read review
“Corner or back of bldg”
TravelersFromCT5259, 12 Nov 2016 | Read review
“End of hall, higher floor=quieter room”
905walkers2014, 21 Aug 2016 | Read review
5 of 5