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Extended Stay America - Charlotte - University Place

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29 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Mancos
Reviewed 5 weeks ago via mobile

Visited Charolotte for races with group of friends. We made our reservations directly through the hotel a couple of months in advance because we wanted to garantee all non-smoking rooms. When we arrived, two of the four rooms were smoking. (Yep, i was lucky enough to get one of them. #323). This room was just plain disgusting! Checked the bathroom...

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Thank MancosInkeeper
Reviewed 13 October 2016

Reserved double room in advance. Called that morning to confirm reservation. Arrived and were told they only had room with single bed. They lied and said that people had stayed over in the room. Turned out no one had cleaned. After waiting in the "lobby" 3 1/2 hours the desk clerk and another worker "cleaned the room." Charging us $94...

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Thank Holly F
San Antonio, Texas
Reviewed 27 August 2016 via mobile

The ladies at check in were very nice. One was training so it took a little longer but that was ok. It is obvious they are working to improve the quality there. Inside the lobby was the smell of paint or something and they said they were fixing up a room. Past reviews said there was a bedbug problem. They...

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Thank Dianne K
Sterling, Virginia
Reviewed 16 December 2015

I am big fan of extended stay but my recent stay at this hotel studio suite was a bad experience. First of all the hotel and rooms appear to be from the 18th century. There was not hot water in the room for a few hours when I checked in. Towels appeared to have been used by the previous person...

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1Thank Asad M
Manager_11525, General Manager at Extended Stay America - Charlotte - University Place, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will use your comments as a training tool to ensure that your experience is not repeated. I am grateful for your feedback you provided...

charlotte, United States
Reviewed 7 October 2015

After staying there for 2-3 weeks we found ourselves bitten by bugs and the only compensation we got was for 2 nights. Which is not near enough for compensation. So I have tried calling corporate guest relations and left several messages with Toni and was never a return call and talked with 2 other people from guest relations who promised...

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1Thank Melissa S
Charlotte, North Carolina
Reviewed 22 September 2015

I wouldn't touch this place with a 10 foot pole. Unfortunately this place is one of the few extended stay hotels in the area I need to stay. Check in when we first arrived was pleasant at first. The front desk was very nice and friendly. Everything went smoothly until a huge pit bull ran down the hall with the...

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2Thank mommytravels2015
Manager_11525, General Manager at Extended Stay America - Charlotte - University Place, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be working closely with our housekeeping staff and outside vendor to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able...

Cuyahoga Falls, Ohio
Reviewed 29 August 2015

I booked this hotel on travelocity and stayed there for a week. While the property appeared safe, the room was worn out and in need of repair. both the hotel and the room smelled bad and the bathroom ventilator was caked with dust. The front desk staff were friendly, but not helpful and the breakfast was a joke.

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Thank Jimcint
Reviewed 24 June 2015

Stayed here this past weekend. There was a dead bug in the room and a smoke detector due to low battery. Upon complaint, we were asked to remove the detector from the ceiling ourselves and bring it to the front desk. We refused. Called back 4 times and spoke in person. The clerk state that he'd come and fix it,...

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Thank K M
Orlando, Florida
Reviewed 13 April 2015 via mobile

As far as the room it was manageable for the 3 day stay unfortunately they ran out a towels on the second day there so they were handing out bath mats to dry off with, this rates a one star for me....

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Thank kathryn m
Pune, India
Reviewed 9 March 2015

Had stayed at this hotel for about a month. Had a good experience during the stay. The staff is nice and friendly. The room amenities were decent. The morning coffee is good. Good for long term stay as it has Walmart nearby. It is close to the Wells Fargo on W T Harris Blvd

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Thank Saggi76
Manager_11525, General Manager at Extended Stay America - Charlotte - University Place, responded to this review

Thank you for taking the time to write a review of your stay. I’m pleased to hear that you had a pleasant stay with us and you enjoyed our grab-and-go breakfast, location and friendly staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Charlotte - University Place

Address: 8211 University Exec Park Dr, Charlotte, NC 28262-3375
Region: United States > North Carolina > Charlotte
Price Range: $109 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Charlotte - University Place 2.5*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Extended Stay, Orbitz, Travelocity, Hotels.com, Priceline and Odigeo so you can book your Extended Stay America - Charlotte - University Place reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Charlotte
Charlotte Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Charlotte - University Place staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get the first floor room. There are chances you may get burglarized.”
 of 5 bubbles 37asadm, 15 Dec 2015 | Read review
“Choose the other one across the street behind Showmars.”
 of 5 bubbles mommytravels2015, 22 Sep 2015 | Read review
“Avoid this hotel”
 of 5 bubbles Jimcint, 28 Aug 2015 | Read review
“Book online to get the best rates”
 of 5 bubbles Saggi76, 8 Mar 2015 | Read review
“I've only stayed here once, so it's possible I just got a really bad room. However, the hallways stunk of cigarette smoke. My only tip is not to stay here, unless you are only after a budget room.”
 of 5 bubbles paulbP4832VG, 6 Nov 2014 | Read review
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