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Fairfield Inn Charlotte Northlake

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Fairfield Inn Charlotte Northlake
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108 Reviews from our TripAdvisor Community

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Showing 107: English reviews
Brookfield, Illinois
Reviewed 3 days ago NEWvia mobile

To road warriors, consistency is king and the hotel staff is the key. The hotel is simple, modest, well kept, clean and functional. The staff keep it that way. I noticed the mini fridge wasn't cold and left a note. It was replaced the next day and left a big thank you note. The location is close to a large...

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Helpful?
Thank Bert B
Ocean, New Jersey
Reviewed 30 October 2016 via mobile

As a member of the frequent guest program we have been to many Marriott hotels from the JW to Saints & Sinners. Unfortunately this one doesn't meet those basic standards that we have come to expect from Marriott. First, the sink outside the bathroom leaked. We woke up with water all over the counter. The toilet didn't work properly and...

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Helpful?
Thank jnvpulv
Nailah G, Assistant General Manager at Fairfield Inn Charlotte Northlake, responded to this review

Thank you for taking the time to share your experience in regards to your recent stay at the Fairfield Inn Charlotte Northlake. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate...

Mid Atlantic
Reviewed 17 October 2016

Yes, fairfields are a chain, but a chain doing it right. Rooms are clean neat and comfortable. They also seem to have figured out how to heat and cool a room without the sound of a 737 landing in your room. If you travel a lot you know the sound and Fairfield has silenced it Breakfast is much better than...

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Helpful?
Thank businesstraveler44
Nailah G, Assistant General Manager at Fairfield Inn Charlotte Northlake, responded to this review

Thank you for sharing your experience at the Fairfield Inn Charlotte Northlake! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver...

Marmora, New Jersey
Reviewed 1 October 2016 via mobile

Bed hard and uncomfortable. We like a cold room but could not get it cold enough. Nice decor, clean, convenient to interstate. Took this place over others because it offered breakfast. It was very quiet. We were very pleased with the handicap room other than uncomfortable bed.

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Helpful?
Thank 505janetd
Nailah G, Assistant General Manager at Fairfield Inn Charlotte Northlake, responded to this review

Thank you for sharing your experience about your recent stay with us! We uphold a high standard for the satisfaction of our guests. I assure you that this was an isolated incident and will be corrected moving forward. We are so proud to know that we were accommodating for your travels and look forward to serving you again the next...

Boone, North Carolina
Reviewed 19 September 2016

We were driving back from the beach and wanted to take in a movie, but didn't feel like driving the rest of the way home afterward so we checked in to the Fairfield. They had a nice room available. Comfortable bed. Spacious room. Reasonable bathroom. Check in staff, housekeeping, and the breakfast staff were all pleasant and polite. The 12:00...

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Helpful?
Thank Bobby L
Nailah G, Assistant General Manager at Fairfield Inn Charlotte Northlake, responded to this review

Thank you for sharing your experience at the Fairfield Inn Charlotte Northlake! We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again...

Morgantown, West Virginia
Reviewed 10 September 2016

We booked this hotel as a stop from a road trip and we weren't that impressed. The front desk girl seemed friendly and asked what we were doing in the area, I thought she was just making small talk until it showed up underneath our name on the bill! I'm not sure if Marriott uses that information to get a...

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Helpful?
Thank neverson
Nailah G, Assistant General Manager at Fairfield Inn Charlotte Northlake, responded to this review

Thank you for taking the time to share your recent stay at the Fairfield Inn Charlotte Northlake. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that...

Summerville, South Carolina, United States
Reviewed 11 August 2016

First let me say that I checked in to find I was the guest of the day!!! What a great thing to find after a long car ride. When I checked it there was a problem with my credit card , as I was trying to call the bank and get things figured out the front desk employee( Whose name...

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Helpful?
Thank Shannon P
Nailah G, Assistant General Manager at Fairfield Inn Charlotte Northlake, responded to this review

Dear Shannon P, Thank you for choosing to stay with us at the Fairfield Inn Charlotte Northlake and congrats again on being our special Guest of the Day at the time of your arrival! With a mission to provide superior customer service, we take pride in knowing that we not only met, but exceeded your expectations. We look forward to...

Reviewed 7 August 2016

We have stayed here before and have always enjoyed our stay but this morning was too much. I arrived at the breakfast bar at 9:45 a.m. (closes at 10) and there were no eggs or sausage. So, I made the mistake of asking the young lady if she was preparing more and she said "No! I am done cooking for...

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Helpful?
1Thank Don P
Nailah G, Assistant General Manager at Fairfield Inn Charlotte Northlake, responded to this review

Dear Don P, Thank you for choosing Fairfield Inn Charlotte Northlake! I am so very sorry to hear about your recent stay at our hotel over the weekend. We do pride ourselves on excellent customer service and we apologize that we fell short of yours and our own high expectations for excellent guest experience. I have looked into this matter...

Long Beach, California
Reviewed 14 July 2016

Hotel was extremely clean and the staff very friendly. A bunch of dining options and shopping mall nearby. Work out room had a nice selection of free weights with a work out bench, along with cardio equipment (two treadmills and stationary bike).

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Helpful?
Thank JC_Cheese_25
Nailah G, Assistant General Manager at Fairfield Inn Charlotte Northlake, responded to this review

Dear JC_Cheese_25, Thank you for choosing to stay with us! We are proud to know that we not only met, but exceeded your expectations. We look forward to serving you again whenever your traveling needs bring you back to Charlotte! Kind regards, Nailah Glass Assistant General Manager

Nashville, Tennessee
Reviewed 25 June 2016

We had several bad experiences during our stay. - Elevator was extremely slow and there was only one. -Smoke detector randomly went off in the room and the solution was to remove it and advise that maintenance would be by to fix it. Still broken. - Went to breakfast at 8:30 only to find that everything was gone...they did bring...

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Helpful?
Thank klmatthews73
Patrica F, General Manager at Fairfield Inn Charlotte Northlake, responded to this review

Hello klmatthews73, I am very sorry to hear about your recent experiences at our hotel over the weekend. We do pride ourselves on excellent customer service and we apologize that we fell short of yours and our own high expectations for excellent guest experience. I have looked into this matter and discussed this with the proper staff to make sure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
At Fairfield Inn By Marriott Charlotte Northlake you can count on excellent service, a clean comfortable room, with great features and amenities to make your stay wonderful. Located on the North side of Charlotte, we are one of the closest hotels to the Northlake Mall. You will find us convenient whether you are in town for business, to visit family, attend one of our three NASCAR race events, cheer on the Carolina Panthers or Charlotte Bobcats or cruise and fish at Lake Norman. Charlotte has also become a favorite place to participate in one of the many amateur softball events held here. With convenient access to both I-77 and I-85, anywhere in the Charlotte Metro area is within easy reach. Come see why we have guests who make our location their favorite stopover when traveling to Florida, Myrtle Beach or Hilton Head for their annual vacation. We promise a great room, excellent service, and all the extras, at a great price. ... more   less 

Additional Information about Fairfield Inn Charlotte Northlake

Address: 9230 Harris Corners Pkwy, Charlotte, NC 28269-3788
Region: United States > North Carolina > Charlotte
Price Range: $137 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Charlotte Northlake 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Fairfield Inn Charlotte/Northlake Hotel Charlotte
Fairfield Charlotte
Charlotte Fairfield Inn
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Questions & Answers

Questions? Get answers from Fairfield Inn Charlotte Northlake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor away from the highway - not too noisy, but for ultimate privacy, away from highway.”
 of 5 bubbles MBernard5, 26 Mar 2016 | Read review
“Book a high floor room at the back of the hotel if you can to avoid major main road traffic noise at the front!”
 of 5 bubbles happy2review, 16 Feb 2016 | Read review
“First floor high end”
 of 5 bubbles 978caseyh, 13 Sep 2015 | Read review
“Ask for a room not facing the highway”
 of 5 bubbles Ravenspadre, 25 May 2015 | Read review
“Rooms on north side of hotel face a busy road which can be noisy.”
  • Room seemed recently updated.
 of 5 bubbles CactusGary, 18 Apr 2015 | Read review
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