We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Plus Charlotte/Matthews Hotel

318 reviews
Save
Traveller (32)
Room & Suite (21)
Dining (5)
Overview
  • Excellent39%
  • Very good26%
  • Average16%
  • Poor5%
  • Terrible14%
Travellers talk about
“room was clean”(20 reviews)
“stay there again”(12 reviews)
“hot breakfast”(7 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Family Rooms
Fitness centre
Multilingual Staff
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Charlotte/Matthews Hotel
Special Offer: SAVE 20% in Charlotte!
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel"},"scriptFlags":null}
Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from USD 92.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Charlotte hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "3970dc6fef184e9798e5dd6fb1d347cf", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":100582,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[47549645],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":3,"year":2018},"checkout":{"day":5,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":92,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"3970dc6fef184e9798e5dd6fb1d347cf","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":94,"lowestMetaPrice":92,"additionalPartner":false,"highestMetaPriceDisplay":94,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":94,"lowestMetaPrice":92,"highestMetaPriceDisplay":94,"hotelName":"Best Western Plus Charlotte/Matthews Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjM5NzBkYzZmZWYxODRlOTc5OGU1ZGQ2ZmIxZDM0N2NmIiwiQUlLIjoiODY4OWM4ZGM4NmY1NGJkMmE5NWE5Y2RlN2QzMWE4ZGUifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/03/2018", "checkOut": "05/03/2018", "lowestPrice": "USD 92", "hasDates": true, "hacComplete": false, "contentIdMappings": {"47549645":"BestWestern"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"name":"ibex_room_grid_responsive"},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"name":"ibex_mismatch_message"},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"name":"ibex_room_grid_row_responsive"},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (318)Write a Review
There are newer reviews for Best Western Plus Charlotte/Matthews Hotel
See the most recent reviews
Filter reviews
314 results
Traveller rating
116
84
50
18
46
Traveller type
Time of year
LanguageEnglish
More languages
116
84
50
18
46
Show reviews that mention
All reviewsroom was cleanstay there againhot breakfastyogurtwi fiminute drivegreat customer servicegreat staydesk clerkenjoyed my stayfitness centerthe breakfast areabusiness tripparking lotbwlaundrychannels
FilterEnglish
Updating list...
31 - 35 of 314 reviews
Reviewed 14 August 2017

We had an average stay at the Best Western in Matthews, NC. I wish it had a pool but it had a fitness room. It would have been helpful if the check in person reminded us of breakfast hours, so we ended up going out...More

Review collected in partnership with Best Western
Thank D L
Reviewed 12 August 2017

Hotel was clean and comfortable. The rooms are spacious. I did not have breakfast so I cannot speak to that. Internet service could be a little not reliable. Location is great. Close to restaurants and down town Charlotte.

Review collected in partnership with Best Western
Thank olusanjoa2017
Reviewed 1 August 2017

We always stay at BW hotels because we like the consistency and great service. While the location was great, and most of the staff was wonderful, our bed wasn't made, the toilet paper was never restocked, and the clean towels we're just tossed on the...More

Review collected in partnership with Best Western
Thank FanOfBWHotels
Reviewed 31 July 2017

The staff members were friendly, helpful and polite... the breakfast was not your traditional Continental it was pretty good with the exception of the eggs... also the beds could be a little softer but still good quality for the money

Review collected in partnership with Best Western
Thank terri843
Reviewed 27 July 2017

Had a great experience. Good staff and rooms were clean. Breakfast was hearty and the internet was fast. The hotel is near other restaurants and shops in case you need to do any last minute shopping. Highly recommend!

Review collected in partnership with Best Western
Thank 378faheemr
View more reviews
PreviousNext
15678963
About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Tennis Court
Details
Price range
USD 79 - USD 133 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Best Value Hotel in Charlotte
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 79 - USD 133 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Best Value Hotel in Charlotte
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (32)
Room & Suite (21)
Dining (5)
Business Centre & Event Rooms (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Renee P
9 January 2017|
AnswerShow all 2 answers
Response from Teresa B | Reviewed this property |
No smoking inside but very convenient outside. Ask for a room "at end of hall near exterior stairs."
2
Votes
Jim P
1 March 2015|
Answer
Response from Chianti D | Property representative |
Mr. Potter Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day... More
0
Votes
Room Tips
"The lower number the room, the further you are away from the busy road."
Read review
"Maybe double beds are softer? If not, try the sofa bed!. Turn on your fridge when you get there. Bring a..."
Read review
"Don't stay here"
Read review
"Facing the front side of the Hotel"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing