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BEST WESTERN PLUS Charlotte/Matthews Hotel

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BEST WESTERN PLUS Charlotte\/Matthews Hotel
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243 Reviews from our TripAdvisor Community

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Showing 240: English reviews
Wilmington, North Carolina
Reviewed yesterday NEWvia mobile

My third trip here and it has been a little "challenging " Computer log in at front desk caused 15+ minutes to get checked in. Came down at 8:00PM to print some emails and logging in required 20 minutes of on and crashing and when I finally got on line could not print out emails Changed computers and it was...

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Helpful?
Thank gigoodies
Virginia Beach, Virginia
Reviewed 2 days ago NEW

The motel was an excellent choice for our quick trip to Charlotte, NC. Making the reservation was quick and easy. However I do wish the agent would have given me a heads up as to all of the road construction on the main street to the motel. To say we had a problem finding the location would be to kind.

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Helpful?
Thank Keith R
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Keith, Thank you for your review and we value your business. I apologize for the inconvenience for you finding the hotel, but unfortunately we have no way of determining the schedule from when the city starts or stops road construction. We would like to invite you to stay with us again. If I can be of any assistance, please...

Bronx, New York
Reviewed 6 days ago NEW

Friendly, committed staff, personable…clean rooms, amenities include a=but not limited to wifi, air conditioner, coffee make, refrigerator, microwave, safe, iron, hair dryer, washing machines coin operated…complimentary continental breakfasts (from yogurts and fruit to sausage, bacon and eggs with an array of juices and hot beverages…abundance of parking and quiet and safe premises…near many restaurants (Cracker Barrel, Ruby Tueday, Golden Corral,...

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Helpful?
Thank SyJ J
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Valued Guest, Thank you for your review! Your business is very important to us. We are happy to offer a place that feels like home. Whenever you're in the Charlotte area, we invite you to come stay with us again. Have a great day! Sincerely, Chianti Davis Guest Relations Manager Best Western Plus Charlotte/ Matthews Hotel

Reviewed 1 week ago via mobile

If you come across a young lady named Rebecca at this best western, you will walk away with a smile. After a long trip I arrived at the hotel and she welcomed me with the best customer service. The receptionist set the tone for the entire hotel. I was thankful when she offered a water bottle and an apple upon...

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Helpful?
Thank Jose R
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you Jose for the wonderful review. Rebecca is indeed one of our most valued employees. We focus on giving our guests the best experience at our hotel. Please come back and stay with us again when you are in the Charlotte area. Sincerely, Chianti Davis Guest Relations Manager Best Western Plus Charlotte/ Matthews Hotel

Roanoke, United States
Reviewed 1 week ago

The front desk clerks are very warm and welcoming during check-in and out. The management representative was very professional and addressed all issues in a timely manner. If I was to grade this hotel I would give it an A. Just because of the excellent customer service.

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Helpful?
Thank Cynthia T
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Cynthia, Thank you so much for the wonderful review! Your feedback is very important to us and we value your business. Our team at BWP Charlotte/ Matthews strives to provide each and every guest with Superior Customer service. We welcome you to stay again with us on your next trip to Charlotte. If I can be of any assistance...

Charleston, South Carolina
Reviewed 3 weeks ago

From start to finish everything was fantastic the manager Chianti was very pleasant, helpful and professional and really catered to my needs. The rooms were great and the hot breakfast was delicious. My family felt very welcome and we will return soon.

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Helpful?
Thank jasminemcd0well
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Jasmine, Thank you so much for your wonderful review! It was my pleasure. I'm very happy to hear that you enjoyed your stay. Please do come back and visit whenever you are in the Charlotte area again. If I can be of any assistance to you, call me directly at 704-845-2810. Sincerely, Chianti Davis Guest Relations Manager Best Western...

New York City, New York
Reviewed 3 weeks ago

Very pleasant experience. Stay was peaceful. Area has all the convenience necessary. Definitely will be here on my next visit. I would recommend to all of my friends that choose to visit Charlotte to stay here. Thumbs up!!!!!

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Helpful?
Thank emcee7957
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Valued Guest, Thank you for your wonderful review. We look forward to seeing you on your next visit to Charlotte. Sincerely, Chianti D. Guest Relations Manager Best Western Plus Charlotte/ Matthews Hotel

Reviewed 3 weeks ago via mobile

I stayed here on business and to be honest I was disappointed in this being a Best Western PLUS. The breakfast was better than average for a hotel. The room was ok but to be honest it wasn't anything great about it. The housekeeping staff was among the worst I have ever come across. I was working overnights and requested...

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Helpful?
Thank Doug B
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Doug, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...

pinehurst
Reviewed 3 weeks ago

While an older facility, they stay current with upgrades and staff is wonderful. While I don't have their breakfast, I do look it over and they have hot dishes, as well as "continental" offerings. Tempting, but I restrict my diet for personal reasons. The price is very competitive, and owner/staff are extremely accommodating. Location is perfect for the Matthews/Charlotte area...

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Helpful?
Thank michelecH6272IG
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Michele, Thank you so much for your wonderful review! We hope to see you again whenever you are in the Charlotte area! Chianti Davis Guest Relations Manager Best Western Plus Charlotte/ Matthews Hotel

Reviewed 4 weeks ago

The free breakfast was great. Location is good. There are a lot of restaurants nearby. The room was clean, the beds comfortable. The only concern is that the smell in the room was too strong. Staff in the front desk was nice.

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Helpful?
Thank Xintian Y
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you so much for taking time out of your day to leave a such a wonderful review. We hope to see you the next time you are in the Charlotte/Matthews area! Chianti D. Guest Relations Manager Best Western Plus Charlotte/ Matthews Hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Address: 2501 Sardis Rd N, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Region: United States > North Carolina > Charlotte > East Forest
Price Range: $99 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
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Also Known As:
Charlotte Best Western
Best Western Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles shivelycd, 4 Nov 2016 | Read review
“Facing the front side of the Hotel”
 of 5 bubbles smithc1189, 24 Aug 2016 | Read review
“Wear slippers or socks - don't trust the carpet.”
 of 5 bubbles PepsiPrincess, 12 Jul 2016 | Read review
“Don't get rooms next to side exits, the doors don't lock.”
 of 5 bubbles Black0ut1983, 4 Jul 2016 | Read review
“Avoid rooms at the end of the hall 102, 3,4…near an exit and is noisy when guests or employees are entering.”
 of 5 bubbles syjj2015, 17 May 2016 | Read review
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