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BEST WESTERN PLUS Charlotte/Matthews Hotel

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BEST WESTERN PLUS Charlotte\/Matthews Hotel
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247 Reviews from our TripAdvisor Community

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Showing 244: English reviews
Reviewed 3 weeks ago via mobile

This location is very clean, the staff is very professional and friendly... we drove in from Chicago,IL a 12 hour drive that turned into 13 hours because the team changed the game location after we booked a room 3 hours from here already, so not only did we have to cancel that room we also had to pay a 25...

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Helpful?
Thank Salaam M
Matthews, United States
Reviewed 3 weeks ago

We love staying at this Best Western! We travel back and forth from Myrtle Beach several times a month and this is our favorite place to stay. The breakfast is awesome and the staff are so kind and helpful!

Review collected in partnership with Best Western
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Helpful?
Thank Michelle D
Kam P, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for submitting your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If...

West Palm Beach, Florida
Reviewed 4 weeks ago

All the staff was very friendly, courteous and professional and the breakfast was very good too. The room was very nice and I enjoyed staying at this hotel and will be coming here again on my next trip.

Review collected in partnership with Best Western
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Helpful?
Thank ashish405
Kam P, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you for submitting your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If...

North Wilkesboro, North Carolina
Reviewed 16 December 2016 via mobile

A big thanks to the staff at the Best Western Matthews. This place has become my second home. I have been commuting and working in Matthews for the past 2 1/2 years. The staff here makes life on the road much, much more tolerable. If I don't show up when they expect me, I have received calls to make sure...

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Helpful?
Thank Marcquirk
Management response:

Thank you for completing the survey regarding your recent stay at our property. We greatly appreciate the Best Western Plus CharlotteMatthews as your second home. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for...

Wilmington, North Carolina
Reviewed 11 December 2016 via mobile

My third trip here and it has been a little "challenging " Computer log in at front desk caused 15+ minutes to get checked in. Came down at 8:00PM to print some emails and logging in required 20 minutes of on and crashing and when I finally got on line could not print out emails Changed computers and it was...

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Helpful?
Thank gigoodies
Management response:

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Virginia Beach, Virginia
Reviewed 9 December 2016

The motel was an excellent choice for our quick trip to Charlotte, NC. Making the reservation was quick and easy. However I do wish the agent would have given me a heads up as to all of the road construction on the main street to the motel. To say we had a problem finding the location would be to kind.

Review collected in partnership with Best Western
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Helpful?
Thank Keith R
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Keith, Thank you for your review and we value your business. I apologize for the inconvenience for you finding the hotel, but unfortunately we have no way of determining the schedule from when the city starts or stops road construction. We would like to invite you to stay with us again. If I can be of any assistance, please...

Bronx, New York
Reviewed 5 December 2016

Friendly, committed staff, personable…clean rooms, amenities include a=but not limited to wifi, air conditioner, coffee make, refrigerator, microwave, safe, iron, hair dryer, washing machines coin operated…complimentary continental breakfasts (from yogurts and fruit to sausage, bacon and eggs with an array of juices and hot beverages…abundance of parking and quiet and safe premises…near many restaurants (Cracker Barrel, Ruby Tueday, Golden Corral,...

Review collected in partnership with Best Western
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Helpful?
Thank SyJ J
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Valued Guest, Thank you for your review! Your business is very important to us. We are happy to offer a place that feels like home. Whenever you're in the Charlotte area, we invite you to come stay with us again. Have a great day! Sincerely, Chianti Davis Guest Relations Manager Best Western Plus Charlotte/ Matthews Hotel

Reviewed 1 December 2016 via mobile

If you come across a young lady named Rebecca at this best western, you will walk away with a smile. After a long trip I arrived at the hotel and she welcomed me with the best customer service. The receptionist set the tone for the entire hotel. I was thankful when she offered a water bottle and an apple upon...

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Helpful?
Thank Jose R
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Thank you Jose for the wonderful review. Rebecca is indeed one of our most valued employees. We focus on giving our guests the best experience at our hotel. Please come back and stay with us again when you are in the Charlotte area. Sincerely, Chianti Davis Guest Relations Manager Best Western Plus Charlotte/ Matthews Hotel

Roanoke, United States
Reviewed 29 November 2016

The front desk clerks are very warm and welcoming during check-in and out. The management representative was very professional and addressed all issues in a timely manner. If I was to grade this hotel I would give it an A. Just because of the excellent customer service.

Review collected in partnership with Best Western
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Helpful?
Thank Cynthia T
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Cynthia, Thank you so much for the wonderful review! Your feedback is very important to us and we value your business. Our team at BWP Charlotte/ Matthews strives to provide each and every guest with Superior Customer service. We welcome you to stay again with us on your next trip to Charlotte. If I can be of any assistance...

Charleston, South Carolina
Reviewed 20 November 2016

From start to finish everything was fantastic the manager Chianti was very pleasant, helpful and professional and really catered to my needs. The rooms were great and the hot breakfast was delicious. My family felt very welcome and we will return soon.

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Helpful?
Thank jasminemcd0well
Chianti D, Guest Relations Manager at BEST WESTERN PLUS Charlotte/Matthews Hotel, responded to this review

Dear Jasmine, Thank you so much for your wonderful review! It was my pleasure. I'm very happy to hear that you enjoyed your stay. Please do come back and visit whenever you are in the Charlotte area again. If I can be of any assistance to you, call me directly at 704-845-2810. Sincerely, Chianti Davis Guest Relations Manager Best Western...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN PLUS Charlotte/Matthews Hotel

Address: 2501 Sardis Rd North, Charlotte, NC 28227-7724 (Formerly Quality Inn Crown Point)
Region: United States > North Carolina > Charlotte > East Forest
Price Range: $99 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Charlotte/Matthews Hotel 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Charlotte Best Western
Best Western Charlotte
Hotel Style:
#16 Best Value Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Charlotte/Matthews Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles shivelycd, 4 Nov 2016 | Read review
“Facing the front side of the Hotel”
 of 5 bubbles smithc1189, 24 Aug 2016 | Read review
“Wear slippers or socks - don't trust the carpet.”
 of 5 bubbles PepsiPrincess, 12 Jul 2016 | Read review
“Don't get rooms next to side exits, the doors don't lock.”
 of 5 bubbles Black0ut1983, 4 Jul 2016 | Read review
“Avoid rooms at the end of the hall 102, 3,4…near an exit and is noisy when guests or employees are entering.”
 of 5 bubbles syjj2015, 17 May 2016 | Read review
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