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DoubleTree by Hilton Hotel Charlotte - Gateway Village

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#24 of 175 Hotels in Charlotte
Certificate of Excellence
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DoubleTree by Hilton Hotel Charlotte - Gateway Village
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806 Reviews from our TripAdvisor Community

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United States
Reviewed 4 days ago NEW

Excellent value and conveniently located. Far enough from uptown, yet an easy walk or ride on the gold service. The food is delicious and having an onsite fitness center is an awesome amenity. I've stayed many times in the past and will always stay here when visiting Charlotte.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Zena O
Chillicothe, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 4 January 2017

This was our first time at this hotel. We chose it for location, as we were attending a Hornets game. It was a great stay! The bed was comfortable and the room very spacious! It was an easy walk to the stadium. We sat at the bar to watch football prior to the basketball game and the staff was friendly....

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Helpful?
Thank gailgames
About Hotel's Favourite Review
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

We are glad to hear that you enjoyed your stay (and your beverage). Hope to see you return in the near future for another basketball game or just a quick get away. Safe travels.......

Fayetteville, North Carolina
Reviewed 6 days ago NEW

It was a good experience staying at Hilton Charlotte. The front desk staff were smiling and very helpful. We arrived earlier than check in and they called to get in us in our rooms as quickly as possible.

Review collected in partnership with DoubleTree by Hilton
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Thank 972denisee
Reviewed 1 week ago

We stayed her due to the location to Johnson and Wales. It was great, easy access to the school and everything was a short uber drive away. The staff was great in the lounge and breakfast area. All the servers and bartenders went out of the way to help us with our family excursions or any questions we had about...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank T9882YUjohns
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon....safe travels.

Savannah, Georgia
Reviewed 1 week ago

Location was nice to the music venues. Comfortable beds and very friendly staff. Clean facility, great bar and much more. Great for families, couples and business trips. Close to downtown and I-77, great place.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank sandrafE2026PH
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.

Memphis, Tennessee
Reviewed 1 week ago

Excellent, helpful, and friendly staff. Bed was too soft and they need a microwave in-room option. Very clean!! Grounds and location were nice, a bit removed from downtown but trolley not far away. All in all a good value.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 718inaa
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Thanks for your kind comments about your recent stay with us. We will look into having microwaves added to the rooms. In the mean time we do have a microwave located on the first floor that our guests can use. Hope to see you return again soon. Safe travels.

Raleigh, North Carolina
Reviewed 1 week ago

I would recommend you stay at this hotel. It was clean and fresh. The staff was willing and helpful the time we took one step in the door. They were very informative of the area. Great location to the convention center and other sites. Fitness center was up to date and well cleaned as well. Spacious Rooms and love the...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 146feliciaj
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Your comments about your stay made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon.

Washington DC, District of Columbia
Reviewed 1 week ago

I've reviewed this hotel before but not sure I have since Libations, their amazing restaurant, opened. If I were a local, I'd go there. If I were made (by clients) to stay in another hotel, I'd make my way over. The food is delish and not what anyone thinks of a 'hotel restaurant'. More, the intimacy and decor add to...

Review collected in partnership with DoubleTree by Hilton
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Thank JLEDC
Reviewed 1 week ago via mobile

My husband and I booked this room for one night, as we were going to a concert and didn't want to drive home after. The woman who checked us in was not helpful at all. She charged the wrong amount for our room to my credit card and wrote the wrong room number on our room keys... she also gave...

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Helpful?
Thank mrsjferg
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Please accept my apology for the experience you had during your stay. This is not what we expect from our team. Your comments have been shared with the appropriate managers to ensure that it does not occur in the future. As for the curtains, you are correct they do not close however the sheers and the blackouts that are located...

Reviewed 2 weeks ago

Hi, Hotel location is good, no issues. It has good comfort, no issues. But staff at reception and servers in breakfast area were not okay and made me feel embarassed, and i would definitely not stay at this hotel in future. It is not something that i am over-reacting. I have been travelling for many many years now and for...

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Helpful?
Thank Murali G
billdeloache, General Manager at DoubleTree by Hilton Hotel Charlotte - Gateway Village, responded to this review

Please accept my apology for the poor impression that our guest service team made upon you. I am certain that they did not intend to embarrass you, but perception is what matters. Your comments have been reviewed with our guest service and food service staff and I am certain that this will not happen in the future. Thank you for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about DoubleTree by Hilton Hotel Charlotte - Gateway Village

Address: 895 W Trade St, Charlotte, NC 28202-1122
Region: United States > North Carolina > Charlotte > Third Ward
Price Range: $191 - $396 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Charlotte - Gateway Village 3.5*
Number of rooms: 187
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Orbitz, Booking.com, Hotels.com and HotelsforEveryone so you can book your DoubleTree by Hilton Hotel Charlotte - Gateway Village reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel Charlotte
Doubletree Charlotte
Charlotte Doubletree
Hotel Style:
#14 Romantic Hotel in Charlotte
#39 Family Hotel in Charlotte
#44 Business Hotel in Charlotte
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Charlotte - Gateway Village staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Charlotte - Gateway Village staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in room 818 and had a nice view of the stadium”
 of 5 bubbles txmed215, 1 Jan 2017 | Read review
“6th Floor is HHonors”
 of 5 bubbles CindyKlemencic, 24 Nov 2016 | Read review
“I had a room close to the elevator on the even side facing the street and it was quiet”
 of 5 bubbles BeachGirl_CoffeeLuv, 22 Aug 2016 | Read review
“Don't get room #301 if you can avoid it.”
 of 5 bubbles esllera, 15 Jun 2016 | Read review
“very nice rooms”
 of 5 bubbles courteneyj527, 7 Jun 2016 | Read review
5 of 5