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Located just off I77 and Tyvola Road, this Residence Inn is behind a bunch of other hotels. It's a bit dated but clean, roomy and comfortable. The mattress was firm but I found the pillows flat. The staff was friendly, the free breakfast was enjoyable...More
The worst customer service experience ever, front desk was rude, disrespectful and unwilling to fix an error on hotels part. Unapologetic, I was blatently lied to, she was more interested in her boyfriend at the front desk, instead of handling my issues. I asked for...More
Thank Angel H
Response from Lashonda C, Manager at Residence Inn Charlotte South at I-77/Tyvola RoadResponded 13 March 2018
Good morning Angel,
Thank you for your review. I am sincerely sorry to hear that you did not have an excellent experience with us, as we strive to maintain the highest level of guest satisfaction. I would be happy to assist you with this matter...More
The bi-level 2 king bed corner suite that we had was roomy and clean. The appliances are dated but that didn't affect us and our family as we only needed to stay for one night.
The beds and pillows were comfy. The shower pressure was...More
This hotel is not up to the level I expect at a Marriott property. I frequent Marriott properties across the country and stay at all the brands. This hotel was one of the worst. We checked in late for a 2 night stay after driving...More
Response from Courtney M, Front Office Manager at Residence Inn Charlotte South at I-77/Tyvola RoadResponded 8 March 2018
Thank you for taking the time to share your response. Maintaining a fresh atmosphere within our guest suites and common areas is always a key priority. On behalf of the entire team at Residence Inn Charlotte South at I-77/Tyvola Road, I sincerely apologize for falling...More
Had the opportunity to stay at this hotel again for a trip out of CLT. The staff from the front desk to the housekeeping group to the shuttle drivers are nothing short of the best. Staff is attune to the needs of the guests and...More
There are several nearby (walking distance), and a lot within 10 minutes or so. Chili's, a local BBQ chain called Sonny's and a Japanese steakhouse are all extremely close--you could easily walk. There's a McDonald's across... More
There are several nearby (walking distance), and a lot within 10 minutes or so. Chili's, a local BBQ chain called Sonny's and a Japanese steakhouse are all extremely close--you could easily walk. There's a McDonald's across the main street (Tyvola) off of which the hotel is located. If your looking for more options with a big selection, 10-15 min (based on traffic) down Tyvola is Southpark mall with Cheesecake Factory, Ruth's Chris and at least 15 other great spots to try. All very easy to get to.