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The worst customer service experience ever, front desk was rude, disrespectful and unwilling to fix an error on hotels part. Unapologetic, I was blatently lied to, she was more interested in her boyfriend at the front desk, instead of handling my issues. I asked for...More
Thank Angel H
Response from Lashonda C, Manager at Residence Inn Charlotte South at I-77/Tyvola RoadResponded 1 week ago
Good morning Angel,
Thank you for your review. I am sincerely sorry to hear that you did not have an excellent experience with us, as we strive to maintain the highest level of guest satisfaction. I would be happy to assist you with this matter...More
The bi-level 2 king bed corner suite that we had was roomy and clean. The appliances are dated but that didn't affect us and our family as we only needed to stay for one night.
The beds and pillows were comfy. The shower pressure was...More
This hotel is not up to the level I expect at a Marriott property. I frequent Marriott properties across the country and stay at all the brands. This hotel was one of the worst. We checked in late for a 2 night stay after driving...More
Response from Courtney M, Front Office Manager at Residence Inn Charlotte South at I-77/Tyvola RoadResponded 2 weeks ago
Thank you for taking the time to share your response. Maintaining a fresh atmosphere within our guest suites and common areas is always a key priority. On behalf of the entire team at Residence Inn Charlotte South at I-77/Tyvola Road, I sincerely apologize for falling...More
Had the opportunity to stay at this hotel again for a trip out of CLT. The staff from the front desk to the housekeeping group to the shuttle drivers are nothing short of the best. Staff is attune to the needs of the guests and...More
How this place continues to operate with the Marriott name is startling. Someone from Marriott International needs to take a closer look. I am a 25-year Marriott Rewards (upper-tier) member with significant experience in Residence Inns. This property is definitely in the RI "worst of...More
Thank Michael B
Response from Courtney M, Front Office Manager at Residence Inn Charlotte South at I-77/Tyvola RoadResponded 4 weeks ago
I apologize your experience was not excellent. We are hoping renovations are in our near future. We'll be sure keep our website updated with any future plans for this. Thank you for sharing your feedback. Have an EXCELLENT day!
There are several nearby (walking distance), and a lot within 10 minutes or so. Chili's, a local BBQ chain called Sonny's and a Japanese steakhouse are all extremely close--you could easily walk. There's a McDonald's across... More
There are several nearby (walking distance), and a lot within 10 minutes or so. Chili's, a local BBQ chain called Sonny's and a Japanese steakhouse are all extremely close--you could easily walk. There's a McDonald's across the main street (Tyvola) off of which the hotel is located. If your looking for more options with a big selection, 10-15 min (based on traffic) down Tyvola is Southpark mall with Cheesecake Factory, Ruth's Chris and at least 15 other great spots to try. All very easy to get to.