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The Franklin

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526 Reviews from our TripAdvisor Community

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Showing 526: English reviews
Charlotte, United States
Reviewed 26 February 2016

Best kept secret in Chapel Hill. Walkable to everywhere on Franklin St. and UNC-CH campus. Gorgeous interior and rooms. Friendly staff throughout hotel. One of our all-time favorite hotels for this well-traveled family.

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Helpful?
Thank Scott H
Jay P, General Manager at The Franklin, responded to this review

Scott H, Thanks for your glowing review - glad that we are a favorite of your family's, and look forward to have stay with us many more times. Hopefully, with your good word The Franklin's existence won't be a secret for long! Jay

Atlanta, United States
Reviewed 24 February 2016

Lovely hotel with awesome location in downtown chapel hill. Only complaint is that we could literally hear every word spoken by the couple in the room next to ours in the middle of the night. The hotel needs to add sound insulation or something where there are doors connecting the hotel rooms.

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Helpful?
Thank Kristalara J
Jay P, General Manager at The Franklin, responded to this review

Kristalara J, Thanks for your post. I'm glad that you enjoyed our hotel, and are sorry that the noise was a disturbance. As you may have read in other reviews, this is an issue we have struggled with and are focused on addressing. On your next visit, please let us know about your noise experience and we'll make sure to...

Asheboro, United States
Reviewed 23 February 2016

The Franklin Hotel is awesome. My husband and I live about an hour and a half away and every so often book a night in Chapel Hill for kicks. The Franklin is always our first choice, and it's worth the $$. The staff are welcoming and very accommodating, and the hotel itself is lovely and well-appointed. Rooms are spacious and...

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Helpful?
Thank Anna K
Jay P, General Manager at The Franklin, responded to this review

Hi Anna K, Thanks for sharing your experience. The noise transfer between rooms has been one of our biggest struggles. I'm sorry that it disturbed your sleep. We haven't figured out the answer to fixing it yet, but as we move through the renovation process it's certainly at the top of our list. We do notice that these sound issues...

Pfafftown, North Carolina
Reviewed 23 February 2016

I have stayed at the Franklin many times and have had good experience up to this point. The parking lot was under construction and I was not informed before checking in even with a phone call from hotel prior to check-in time. This caused some confusion. The hotel is starting to show some wear and tear but is still well...

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Helpful?
Thank Donna C
Jay P, General Manager at The Franklin, responded to this review

Hi Donna C, Thanks for comments - you bring up some good points and we are working to address them. The parking garage is out of service as a safety precaution while we repair parts of the structure. We have placed an alert on our booking site to inform guests of the alternate parking option, but we should have called...

Reviewed 23 February 2016 via mobile

We traveled to Chapel Hill for the biggest basketball game of the year - UNC vs Duke! While our team did not win 😂 our stay in Chapel Hill was great! The Franklin Hotel is working on being a 5-star hotel. Very delightful staff, sheets were fabulous, room delightful - very nice King size room with sofa sleeper and desk....

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Helpful?
Thank ReneW1951
Jay P, General Manager at The Franklin, responded to this review

ReveW1951, Thanks for staying with us during the UNC v. Duke basketball game - I am also disappointed that UNC didn't in. We'll hope to beat Duke next week! Glad that you enjoyed all The Franklin has to offer, and that you were able to make use of our courtesy car to easily get to the Dean Smith Center. See...

Jacksonville, North Carolina
Reviewed 19 February 2016

Our needs were met up and beyond and the Staff was amazing. They made sure our stay was perfect, offered a ride to dinner one night and made great suggestions on local activities. Our room was perfect. We had to stay an extra day due to bad weather and there was no dilemma in doing so.

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Helpful?
Thank Suzanne R
Jay P, General Manager at The Franklin, responded to this review

Hello Suzanne R, Thank you for sharing your feedback. Glad you got to enjoy the downtown Chapel Hill area and that our staff made your stay so great. I'm sorry you had to change your plans due to the weather, but we're always glad to have our guests stay with us just a little longer! Hope you will visit again...

Charlotte, North Carolina
Reviewed 18 February 2016

We stayed here for 2 nights over Presidents Day weekend whilst seeing our daughter at UNC. The hotel is pleasant, clean, staff are friendly and courteous. Rooms are a little smaller than they appear in the photos, as is the bathroom (it feels a little cramped). The location is perfect. Couple of minor complaints - we booked through Priceline which...

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Helpful?
Thank Chris S
Jay P, General Manager at The Franklin, responded to this review

Hello Chris S, Thank you for your candid feedback about our hotel. I'm sorry for the misinformation about our breakfast - we changed it to a paid, a la carte service last summer, and clearly we've failed to update our messaging in some places. We should have accommodated your breakfast on this stay due to that oversight. When you come...

Durham, NC, United States
Reviewed 15 February 2016

Start to finish, the Franklin Hotel experience was a top-notch, luxury getaway for the Valentine's Day weekend! A fantastic place to stay in the heart of downtown Chapel Hill, a mix of convenience, comfort, luxury, and local roots.

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Helpful?
Thank Justin S
Jay P, General Manager at The Franklin, responded to this review

Hi Justin S, Thanks for staying with us. You summed up our target guest experience nicely. As the only hotel in downtown Chapel Hill, we have a big responsibility to deliver on all those fronts. Glad you enjoyed! Jay

San Antonio, Texas
Reviewed 15 February 2016

This is an amazing grand hotel. The rooms are spacious and well appointed. WiFi was super quick. I really enjoyed the balcony as well. The location is within walking distance of the UNC campus, but the hotel also has a shuttle for locations within a 3 mile radius. Morning breakfast was very good and reasonably priced. But the staff at...

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Helpful?
Thank alamocityattorney
Jay P, General Manager at The Franklin, responded to this review

Hello alamocityattorney, This is high praise indeed! I'm glad that you found our accommodations and location convenient, and I'm even more thrilled to read your feedback about our staff. They are an extraordinary group of people whose mission it is to make you fall in love with The Franklin. We love to do it, so please come back soon. Jay

Belfast, United Kingdom
Reviewed 10 February 2016

What can I say about this fabulous Hotel. Best I have ever stayed in by far. The staff from Estreya, Hannah, Alphonso, Johnnie and the fantastic Nick. This is by far the most welcoming hotel. The rooms were big and comfortable and spotlessly clean. The service was second to none. My son has made a friend for life in Nick...

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Helpful?
Thank Mary M
Jay P, General Manager at The Franklin, responded to this review

Mary M, Wow, what a heartfelt post! I'm so happy to know that our team made such a lasting, positive impression on you and your family. We are working hard to bring together a group of individuals who naturally enjoy helping others see hospitality as a calling. So your comments about our staff's service and welcoming nature are particularly meaningful....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
We'd love for you to stay with us whether you're in town for business or pleasure! We are the only hotel in downtown Chapel Hill, right on Franklin Street - just steps away from all the action such as UNC Chapel Hill's campus, Dean Smith Center, Kenan Stadium, UNC Hospitals, Morehead Planetarium, Ackland Art Museum, and tons of shops, restaurants, and entertainment options. Our guiding principle is to be hospitable, so we focus on our interactions with you above all else. ... more   less 

Additional Information about The Franklin

Address: 311 W Franklin St, Chapel Hill, NC 27516
Region: United States > North Carolina > Chapel Hill
Price Range: $223 - $408 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Franklin Hotel Chapel Hill
Hotel Style:
#1 Romantic Hotel in Chapel Hill
#2 Business Hotel in Chapel Hill
#3 Family Hotel in Chapel Hill
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Questions & Answers

Here's what travellers have asked, with answers from The Franklin staff and other travellers.
2 questions
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Questions? Get answers from The Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Presidential suite.”
 of 5 bubbles Cyclist76, 12 Nov 2016 | Read review
“The Presidential Suite is totally worth it - eat the french toast in the morning.”
 of 5 bubbles tombC707FB, 21 Sep 2016 | Read review
“Rooms on Franklin St. are a bit bigger, but the ones facing the back are quieter.”
 of 5 bubbles Crito0, 13 Sep 2016 | Read review
“reviews said rooms on the front of the hotel can be noisy, but ours was not noisy.”
 of 5 bubbles glencoewanderer, 13 Aug 2016 | Read review
“King suite was large and spacious, on the 5th floor.”
 of 5 bubbles 81rachelm, 6 Aug 2016 | Read review
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