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Sheraton Chapel Hill Hotel

420 reviews
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Traveller (73)
Room & Suite (34)
Pool & Beach (8)
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Overview
  • Excellent45%
  • Very good35%
  • Average13%
  • Poor6%
  • Terrible1%
Travellers talk about
“club level”(11 reviews)
“front desk”(73 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
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Offers from Sheraton Chapel Hill Hotel
Special Offer: Breakfast for 2 Included
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (420)Write a Review
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146
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28
6
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183
146
53
28
6
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All reviewsclub levelfront deskstarwood preferred gueststarbucks coffeeslept like a babyoutdoor poolbreakfast buffetfire pitgreat night sleepbottled waterwithin milesshuttle servicefirst floorfree shuttlebusiness tripnice staybusiness center
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121 - 125 of 416 reviews
Reviewed 11 February 2016

I am a lifetime Platinum Starwood member...and I stay in many Starwood properties. I was supposed upgraded but when I came into the room, I had the smallest room I can recall in any of my stays in any hotel. The room was loud when...More

Thank jadava
Response from tmilby, Manager at Sheraton Chapel Hill HotelResponded 19 February 2016

Thank you for providing your feedback. Your opinion is very important to us. I am interested in hearing more details about your stay. We are well known for guest satisfaction, cleanliness, and guest loyalty. If you can provide more information it would be greatly appreciated....More

Reviewed 7 February 2016 via mobile

The hotel bears the name Sheraton, and the staff have the same professionalism you would expect from a Sheraton; however when it comes to the room that is another matter. The room is ok, and would good if it did not bear the name Sheraton....More

Thank Marquis S
Response from tmilby, Manager at Sheraton Chapel Hill HotelResponded 19 February 2016

Thank you providing your opinion. We always strive to exceed guest satisfaction. If there is anything we can do to meet your expectations for future stays, please let us know. We look forward to serving you again in the near future. Sincerely, Ted Milby Director...More

Reviewed 18 January 2016

I recently came to this hotel while in the Chapel Hill area to visit UNC. It was very close to the school - taking me under 10 minutes to get there. I came to this hotel with multiple family and friends. I was very impressed...More

Thank ImranSAP
Response from Nitin K, General Manager at Sheraton Chapel Hill HotelResponded 20 January 2016

Dear ImranSAP, Thank you for providing such raving review of your recent experience at the Sheraton Chapel Hill. Our team strives daily to exceed every guest expectation and I am glad you had a great experience. As a platinum we value your business and look...More

Reviewed 7 January 2016

This Sheraton is better than you may expect from the chain. The primary asset here is the staff. They are friendly, knowledgeable, efficient, and responsive. This includes front desk, housekeepers, and all others on the staff serving and helping to ensure a great stay. The...More

Thank PhilViking
Response from Nitin K, General Manager at Sheraton Chapel Hill HotelResponded 20 January 2016

Thank you so much for providing us with your feedback. Our team is truly exceptional and works hard everyday to make each guest experience a memorable one. We are glad you had a great stay and we look forward to serving you soon. Sincerely, N...More

Reviewed 20 December 2015 via mobile

When looking in the area we typically stay at the sister hotel Aloft, but since the one here was not pet friendly we booked the Sheraton mainly because it's pet friendly and there was no pet fee. We can't justify $150 for a 4 pound...More

Thank kexplorestheworld
Response from tmilby, Manager at Sheraton Chapel Hill HotelResponded 29 December 2015

Thank you for highlighting several great benefits of the Sheraton Chapel Hill. We would like to work with you to earn a 5th star during your next stay. I greatly appreciate your feedback and look forward to serving you again soon. Sincerely, Ted Milby Director...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free Parking
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Multilingual Staff
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
USD 103 - USD 166 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Chapel Hill
#9 Family Hotel in Chapel Hill
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 103 - USD 166 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Chapel Hill
#9 Family Hotel in Chapel Hill
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (73)
Room & Suite (34)
Pool & Beach (8)
Dining (7)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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JennileeAD
17 April 2017|
Answer
Response from mothersalon | Reviewed this property |
I am not aware of when the pool opens but a simple call to reception would answer that issue. The Staff seemed to be quite professional and the cleanliness of the property is quite good. I would have no hesitation in using... More
1
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Larry W
27 July 2016|
AnswerShow all 6 answers
Response from Madame J | Reviewed this property |
you have to request a refrigerator, not sure about the safe.
0
Votes
Chandrikaraveendran
17 December 2014|
AnswerShow all 4 answers
Response from Steven C | Property representative |
Dear Chandrikaraveendran, We have a complimentary shuttle that will take our guests anywhere within a 5 mile radius of our hotel. RDU is 18 miles from our location, so it is a bit too far for our shuttle. However, there are... More
0
Votes
Room Tips
"Rooms facing the pool are the best views"
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"Try to get a balcony room"
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"all the rooms have beautiful tree around the hotel. Quiet rooms too!"
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"dont waste your money on a club floor room"
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