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Sheraton Chapel Hill Hotel

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Traveller (73)
Room & Suite (34)
Pool & Beach (8)
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Overview
  • Excellent46%
  • Very good34%
  • Average13%
  • Poor6%
  • Terrible1%
Travellers talk about
“club level”(12 reviews)
“front desk”(78 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
3 Star Hotel
All hotel details
Offers from Sheraton Chapel Hill Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Chapel Hill Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (435)
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Traveller rating
192
148
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30
6
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192
148
55
30
6
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All reviewsclub levelfront deskstarwood preferred gueststarbucks coffeeslept like a babyoutdoor poolshuttle servicebreakfast buffetfire pitbottled waterwithin milesfitness centerking bedfirst floorfree shuttlebusiness tripnice stay
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111 - 115 of 431 reviews
Reviewed 31 July 2016

This hotel's biggest problem is its staff which are either inefficient or unpleasant or both. Being an SPG platinum, I usually expect some perks like upgrades especially on smaller stays but this was not the case here. When I asked they told all suites were...More

Thank TravlBusiness
Response from tmilby, Manager at Sheraton Chapel Hill HotelResponded 2 August 2016

Thank you for the feedback. We always want to exceed every guest's expectations. We are well know for providing exceptional service and meeting guest needs and requests. Platinum guests are especially important to us and we go to great lengths to take special care of...More

Reviewed 30 July 2016 via mobile

Nice hotel in good location located near unc campus. Excellent restaurant onsite in 1663 and well equipped gym. Buffet breakfast recommended that includes made to order omelettes!! Staff were very helpful and beds were very comfortable.

Thank Lee W
Response from tmilby, Manager at Sheraton Chapel Hill HotelResponded 2 August 2016

Thank you for the great comments. I am glad to hear everything was to your liking. If there is anything we can do to earn a 5th star please let us know.

Reviewed 24 July 2016

Condescending desk clerk .... Microwave in lobby .. Small rooms ..stay somewhere else! Rooms are small and parking is limited. Parking spaces under trees... Beware during storms bad weather as you risk a tree limb falling on your vehicle!

Review collected in partnership with this hotel
Thank sandrabsnrner
Response from Nitin K, General Manager at Sheraton Chapel Hill HotelResponded 28 July 2016

Thank you for sharing your feedback regarding your stay. We apologize as we did not meet your expectations during you recent visit. Please reach out to me directly at 919-968-4900 so we can discuss your concerns in detail. Sincerely, N. Khanna

Reviewed 23 July 2016 via mobile

If you don't want to be waken up at 5 am by barking dogs don't stay at this hotel. Dog started barking loudly at sharp at 5 am and kept barking till the owner left the room at 8. Hotels should have a policy that...More

Thank JorgeFletcher
Response from Nitin K, General Manager at Sheraton Chapel Hill HotelResponded 28 July 2016

Dear JorgeFletcher, Thank you for taking the time to provide us with your feedback. Sheraton is a pet friendly hotel and we do offer preffered pet friendly rooms on a specific floor. Please accept our apologies for an uncomfortable stay due to a barking dog....More

Reviewed 14 July 2016

We were very pleased with this hotel. It has an interesting layout with pool and patio on an upper level away from the lobby and traffic. The rooms were clean and comfortable, with a balcony. Although it is just off a major highway, it felt...More

1  Thank carolegth
Response from tmilby, Manager at Sheraton Chapel Hill HotelResponded 1 August 2016

Thank you for a great review of our hotel and restaurant. The 5 stars are a great reward for the staff. We look forward to serving you again soon!

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Best Value Properties in Chapel Hill, NC
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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free Parking
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Multilingual Staff
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
USD 122 - USD 257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Chapel Hill
#9 Family Hotel in Chapel Hill
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 122 - USD 257 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Chapel Hill
#9 Family Hotel in Chapel Hill
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (73)
Room & Suite (34)
Pool & Beach (8)
Dining (7)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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JennileeAD
17 April 2017|
Answer
Response from mothersalon | Reviewed this property |
I am not aware of when the pool opens but a simple call to reception would answer that issue. The Staff seemed to be quite professional and the cleanliness of the property is quite good. I would have no hesitation in using... More
1
Vote
Larry W
27 July 2016|
AnswerShow all 6 answers
Response from Madame J | Reviewed this property |
you have to request a refrigerator, not sure about the safe.
0
Votes
Chandrikaraveendran
17 December 2014|
AnswerShow all 4 answers
Response from Steven C | Property representative |
Dear Chandrikaraveendran, We have a complimentary shuttle that will take our guests anywhere within a 5 mile radius of our hotel. RDU is 18 miles from our location, so it is a bit too far for our shuttle. However, there are... More
0
Votes
Room Tips
"Choose a room in the back of the property to avoid traffic noise."
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"Rooms facing the pool are the best views"
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"Try to get a balcony room"
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"all the rooms have beautiful tree around the hotel. Quiet rooms too!"
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