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Hilton Garden Inn Raleigh-Cary

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#2 of 22 Hotels in Cary
Certificate of Excellence
GreenLeadersPlatinum level
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Hilton Garden Inn Raleigh-Cary
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590 Reviews from our TripAdvisor Community

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Showing 582: English reviews
Portsmouth, United States
1 review
Reviewed 6 days ago NEW

We spent two nights at the Cary-Raleigh, NC Hilton Garden Inn. There was mention of many of the amenities at check-in but no mention about the fact that the mattresses were adjustable to one's desired firmness. We spent our nights sleeping on a concrete-hard mattress, wondering why the Hilton would buy these for their guests. It wasn't until we checked... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank helenab117
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear helenab117, Thank you so much for the feedback regarding your recent stay with us. We appreciate your generous four-star review but we clearly let you down by not explaining our Garden Sleep System bed during your check-in. We're so sorry! Your review has already been shared with our associates. We hope that we can earn your repeat business if... More 

Fayetteville, North Carolina
1 review
Reviewed 1 week ago

When I stay somewhere with the brand-name of Hilton, I expect to get more for my money. The decorations of the hotel were nice, but superior customer service is far more important. I can get better customer service at Chick-Fil-A. Beware, breakfast is probably not included and will cost you $12.00 plus tip.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ginger S
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear Ginger S, "Ok" is not okay with us. We're very sorry that your guest experience was not similar to that of most of our guests. We strive on a daily basis to provide outstanding customer service at a great value. If you scan our reviews, you'll find a common theme of stellar customer service from our staff. Online there... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

POOR MANAGEMENT. Several calls to the manager were ignored regarding a significant problem with our group reservation. The hotel itself is nice and in a good location near plenty of shops and restaurants, as well as easy access to the highway. The hotel is clean and staff were friendly but I will not be returning due to this experience with... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Angela A
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear Angela A, We're sorry that management let you down. What manager did you call? Had I received a call or message from you I certainly would have addressed your concerns. Feel free to call the hotel and ask for the Director of Sales. Aside from that, we do appreciate your nice comments regarding our hotel, location and staff. I... More 

Bel Air, Maryland
1 review
Reviewed 2 weeks ago

Horrible mattress, like sleeping on the floor! Arrived at 7:00 Pm Sunday and the carpets on second floor filthy. Went to front desk and informed, came back later that night and still dirty that night and in the morining! Same thing everyday and then they only vacuumed my room once during entire week long stay! Also stepped out of the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John J
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear John J, We're so sorry that your guest experience was not up to the high standards that we strive for daily. As it relates to our Garden Sleep System beds, the firmness is adjustable. Perhaps you were not aware of this? Your comments regarding the carpet has already been addressed and corrected. We hope that you give us another... More 

Cary, NC, United States
1 review
Reviewed 2 weeks ago

Everything in the hotel was as promised, and the desk and bar staff were VERY helpful and accomodating...including giving us great tips about places to visit and eat nearby! I'll definitely stay there again, if in town.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank betsybarlupk
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Thank you betsybarlupk for sharing your HGI Raleigh-Cary guest experience. It was our pleasure to earn your business. We especially appreciate your kind comments regarding our friendly, helpful staff. We look forward to your return visit. Thank you! More 

tampa, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago

I work for a hotel and travel for my full time job. This hotel is 5 Stars!! Michelle the front desk agent very sweet:) Hotel from lobby biz center dinning area and rooms very clean. Breakfast options very good!! The location is perfect close to Target, Mens Warehouse, Starbucks, food, and more. I forgot to mention beds were comfortable too!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carlos R
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Thanks Carlos R. for your praise of our Hilton Garden Inn Raleigh-Cary. Coming from a hospitality professional your comments mean a great deal to us. We're so pleased that you enjoyed our great location, friendly staff and your clean room. Thank you for the five-star review! More 

Lexington, South Carolina
Level Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 weeks ago

Very nice hotel. Has a restaurant and bar, along with a decent work out area. Beds are very comfortable. Centrally located. Nice lobby area. Indoor pool as well. Has a microwave and small refrigerator in the rooms.

Helpful?
Thank jcmallard1
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

jcmallard1, thank you for the five-star review of our Hilton Garden Inn Raleigh-Cary. We're so pleased that you enjoyed our full service restaurant & bar, central location, comfortable beds and nice lobby. Come back and see us again! Thank you! More 

Atlanta, United States
Level Contributor
5 reviews
5 hotel reviews
Reviewed 4 weeks ago

This is an excellent hotel in a great area. Far away enough from the congestion in the Crabtree area but close enough to enjoy a quick ride over. Love the room was nice and clean and the breakfast was great and reasonable. Would highly recommend!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Torin D
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear Torin D, Yes we are! Thanks so much for your very nice feedback regarding our award-winning Hilton Garden Inn Raleigh-Cary. We're so pleased that you enjoyed our clean rooms and great breakfast in our Garden Grille restaurant. Thank you for the opportunity to earn your business. We appreciate your recommendation. More 

Kinston, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 October 2016

Hilton should be very proud to have outstanding employees like Stacy at the front desk. She was extremely helpful and had a great sense of humor. I will certainly use this hotel again if I am in this area!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Bryan H
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Bryan H, Thanks so much for recognizing the stellar efforts of our front desk associates at our Hilton Garden Inn Raleigh-Cary. We appreciate your five-star review and look forward to having you stay with again. Safe travels! More 

1 review
Reviewed 24 October 2016

Hotel is in good location, plenty of shopping and restaurants nearby. Staff was very helpful when I had questions on where to eat or ship. Just a short distance to Durham or Raleigh. Room was nicely furnished and clean.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank G4530XTmaryp
CaryHGI x, Director of Sales at Hilton Garden Inn Raleigh-Cary, responded to this review

Dear G4530XTmaryp, We love a review title of "Great Hotel". Thank you for sharing your HGI Raleigh-Cary guest experience. We've happy that you guys enjoyed our great location and friendly, helpful staff. It was our pleasure to earn your business. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Attending an NC State football game at Carter-Finley Stadium, concert or NHL hockey game at PNC Arena? Concert at Cary's Koka Booth Amphitheater? Uber fares from the hotel are only $10. The award-winning Hilton Garden Inn Raleigh-Cary hotel in Cary, North Carolina delivers hassle-free Cary lodging. Nestled in the heart of Crossroads Plaza Shopping Center, our hotel is situated midway between downtown Raleigh and the Research Triangle Park (RTP). Our hotel in Cary, NC is conveniently located near US-1, I-40, I-440 and the Raleigh-Durham Airport (RDU). Our location is ideal for anyone traveling to the Triangle area. Surrounded by over 70 shops and restaurants, plus an IMAX movie theater, Hilton Garden Inn a great choice in Cary, NC hotels. Guests at our hotel in Cary, NC enjoy a great array of on-site services, including a complimentary fitness center with the latest equipment and personal LCD TVs. Relax in the heated indoor saline pool and hot tub, or spend the evening on one of two outdoor patios with an open-air fire pit. Stay connected at our Cary hotel in the complimentary 24-hour business center. We provide multiple event space options to fit your needs, whether it is for a wedding or business meeting. Near North Carolina State University and located behind Cary Crossroads Plaza Shopping Center in the town of Cary, North Carolina, our hotel is just 11 miles from Raleigh Durham International Airport (RDU) and less than one mile from Regency Park. We're ideal for guests on business, as we're located only eight miles from the Raleigh Convention Center in Raleigh, North Carolina. See you soon! ... more   less 

Additional Information about Hilton Garden Inn Raleigh-Cary

Address: 131 Columbus Ave, Cary, NC 27518-6990
Region: United States > North Carolina > Cary
Price Range: $121 - $285 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Raleigh-Cary 3*
Number of rooms: 132
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Hotels.com, Booking.com, Orbitz, Priceline, Travelocity and Odigeo so you can book your Hilton Garden Inn Raleigh-Cary reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Green Hotel in Cary
#4 Business Hotel in Cary
#4 Romantic Hotel in Cary
#5 Family Hotel in Cary
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Raleigh-Cary staff and other travellers.
3 questions
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Beloit, Wisconsin
1 month ago
Chester, United Kingdom
8 months ago

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Questions? Get answers from Hilton Garden Inn Raleigh-Cary staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from elevators are quieter.”
 of 5 bubbles kellyes2015, 23 Aug 2016 | Read review
“No issue with outside noise regardless if your room is in the front or back of the hotel.”
 of 5 bubbles Fritz454, 21 Jul 2016 | Read review
“5th floor corner room - large and super quit. Request 524 - it is awesome.”
 of 5 bubbles DesireeW_12, 11 Jun 2016 | Read review
“Any room is a good room.”
 of 5 bubbles suegvan, 10 May 2016 | Read review
“ask for a mini-suite for 10 bucks you get a great upgrade”
 of 5 bubbles mikee875, 17 Feb 2016 | Read review
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