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Holiday Inn Express Burlington

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Holiday Inn Express Burlington
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148 Reviews from our TripAdvisor Community

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Showing 145: English reviews
Midlothian, Virginia
Reviewed 29 November 2014

We found a coupon in a discount booklet at the NC Welcome Center and decided to go HI Express a try. The description implled it was new but such was not the case. It more like a made over and showed the in in the halls. The room had seen some upgrading and was quite adequate, clean, plenty of space,...

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Helpful?
1Thank Rolling_T
IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear Rolling_T, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff and breakfast. However, we’re sorry we fell below your expectation regarding the room condition and the hallway. We will look into this concern. I assure you that the feedback...

Charlotte, NC
Reviewed 12 November 2014

We were in Burlington on business and spent one night here. There were a number of chain hotels along the interstate so we just picked one. The nightly rate was actually less than I expected. We were checked in with no delays. The lobby, halls and room were all very clean. The bed was comfortable and the room had everything...

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Helpful?
1Thank Su-sea
Nishant D, General Manager at Holiday Inn Express Burlington, responded to this review

Thank you for taking a moment to share your experience with us. I am pleased that we were able to meet and exceed your expectations. We look forward to seeing you again.

Fort Wayne, Indiana
Reviewed 6 November 2014

Trying to find a hotel on our route home and this one seemed to work the price was very reasonable. We had 4 people in our room and since it was just two queen beds it was very tight. The room we had was very small. There was a fridge and microwave so that was nice. The breakfast was okay...

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Helpful?
1Thank Katie G
Nishant D, General Manager at Holiday Inn Express Burlington, responded to this review

Thanks for taking a moment to share your experience with us. We value your feedback and use those to improve upon our service and product. I look forward to again seeing you in the future.

Reviewed 1 November 2014 via mobile

Hey we were just driving through on 85 and ready to stop. Tend to stay with brands that you know what you will get in road trips and were not disappointed. Reasonable and clean. Check in wad slow maybe she was new but who really cares. Reading some other reviews I sometimes wonder what people expect! Hey clear comfortable at...

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Helpful?
Thank Hockeybo
IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear Hockeybo, Thank you for taking the time to write your comments. Our goal is to ensure you feel valued and appreciated and I am happy our hotel exceeded your expectations. We are glad to read you liked our accommodations and breakfast amenities. We would cherish another moment to host your next stay when you are in the area again....

Fort Myers, FL
Reviewed 25 September 2014

Stayed for 3 nights with my family during visiting weekend at Elon University. The hotel was clean and comfortable and well located for visiting Elon. On the second night, there were no towels left in our room. The following morning I went to the front desk who informed me there were no clean towels in the entire hotel. A guest...

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Helpful?
1Thank highendfun
IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear highendfun, Thank you for providing us with a very considerate review and for staying with us. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are sorry for any inconvenience and confusion our cleaning staff may have caused during your stay. The feedback we receive...

A TripAdvisor Member
2 reviews
4 helpful votes
Reviewed 17 September 2014 via mobile

I called the Manager, Joe Moore about the issue of the hair straightener. He assured me that he would take care of the problem and call me back. First when he called back I was accused of never staying there or paying for the room. After I found the receipt that is put under the door at the end of...

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Helpful?
2Thank A TripAdvisor Member
IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear Valued Guest, Thank you for taking the time to review our property. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. I am very disappointed to hear about the unsatisfactory customer service you received. Please accept our sincere apologies for any shortcomings you may have experienced....

Reviewed 7 September 2014 via mobile

My family and I came in the back door late from a football game. There is a small step up which is not well labeled. It is painted yellow, but cannot be seen in the dark. My mother tripped and landed face down on the tile; fortunately, she only suffered some mild bruising and muscle soreness, but it could have...

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Helpful?
Thank Cynthia G
IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear Cynthia G, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager...

Chester County, PA
Reviewed 4 September 2014

Other hotels in Burlington may be a bit nicer, but for the price, you can't beat the HIE. Very nice staff. Free Wifi. Clean room and bathroom. For two nights, it was about $60 - 80 cheaper total than the other places.

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Thank Charis7
Rockville, Maryland
Reviewed 20 August 2014

The Burlington Holiday Inn Express is conveniently located right off 85 and just a short distance from abundant shops and restaurants, perfect as you are passing through going north or south up I-85. A very pleasant reception/living area greets you as you enter the hotel and the room decor is very modern and stylish. However, the room we stayed in...

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Helpful?
Thank Lisa D
IHGCare, Guest Relations Manager at Holiday Inn Express Burlington, responded to this review

Dear Lisa D, Thank you for your recent stay and for taking the time to share your experience online. We are pleased that you found our location convenient and reception area very pleasant. On the other hand, I am sincerely sorry for the unacceptable service you have received from our staff, and that the cleanliness of the room was a...

Norwalk, Connecticut
Reviewed 19 August 2014 via mobile

I take off one star because the lobby flooring and elevators need attention. Rugs need a good shampoo in and elevators need cleaning otherwise the room was perfect! Great beds and pillows. Nicely decorated. Coffee maker, microwave and mini fridge. Beautiful and clean bathroom. Movie channels. Nice pool area and decent complimentary breakfast bar. Brand new fitness center with several...

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Thank HONEYMOONER4EVR

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Burlington

Address: 2701 Longpine Rd, Burlington, NC 27301
Region: United States > North Carolina > Burlington
Price Range: $128 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Burlington 2.5*
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Hotel Style:
#5 Business Hotel in Burlington
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Burlington staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High, away from elevator, and vending”
 of 5 bubbles fmattship, 16 Nov 2016 | Read review
“As usual, not ground floor, away from ice machine and elevator, otherwise very quiet.”
 of 5 bubbles ShenVal04, 18 Nov 2015 | Read review
“Ask for a room away from the ice/vending machine areas.”
 of 5 bubbles minivanchronicles, 1 Nov 2015 | Read review
“Our room was second floor facing front of motel. Very quiet”
 of 5 bubbles SandyFAtlanta_Ga, 2 Oct 2015 | Read review
“would not stay here again ,”
 of 5 bubbles EFriedman1977, 9 Jun 2015 | Read review
5 of 5