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Royal Regency Hotel

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208 Reviews from our TripAdvisor Community

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Showing 207: English reviews
Reviewed 14 December 2014

I have no words to describe the rude staff, I have never seen so many people in the customer service industry so unwilling to accommodate customers and make their stay comfortable. Stay away! Gym is a joke. Restaurant is closed, no room service available. WiFi doesn't work. Bathrooms don't lock and doors slide open from bed while you're in it....

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Helpful?
3Thank ForRealsy
royalregencyny, General Manager at Royal Regency Hotel, responded to this review

Our sincere apologies for your recent experience with our hotel. We are undergoing a complete renovation and our restaurant was indeed under renovation last week and it open now. I would greatly appreciate if you could contact me at your convenience to discuss a little further about the level of service you received. Again, our apology and we would love...

New York
Reviewed 11 December 2014

I wholeheartedly believe I had the best and affordable caterer in Southern Westchester. From the start I felt completely at ease and that Greg (Banquet Manager) had our best intentions at heart. He took us through the menu and options diligently and even going into it, I had very high expectations for the food I wanted served and the customer...

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2Thank Joseph C
royalregencyny, General Manager at Royal Regency Hotel, responded to this review

Joseph, Our sincere appreciation for your warm words and compliments. We are delighted you and your guests had a wonderful time for your celebration. I will be certain to share your thoughts with our entire team. It is our pleasure and we always look forward to welcoming you back. Have a spectacular Holiday Season, Arnold

Kololi, Gambia
Reviewed 11 November 2014

The hotel is located within walking distance of some good restaurants and supermarkets. 2 malls about 10km away. The staff were friendly and very helpful. The cost of the room was value for money and checking in took a couple of minutes. The free wi-fi throughout the hotel was stable and fast.

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1Thank Ebrima J
royalregencyny, General Manager at Royal Regency Hotel, responded to this review

Thank you for taking the time to share your comments with us. We are delighted you enjoyed your recent experience with us.

New York City, New York
Reviewed 29 October 2014 via mobile

I'm on the fence about what to write about the hotel. I didn't necessarily have a bad experience but I didn't love it either. My husband and I stayed here for a wedding we had in New Rochelle. When you first walk in the hotel is very dated and has a certain smell from the ponds right by the front...

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Thank WorkToTravel827
royalregencyny, General Manager at Royal Regency Hotel, responded to this review

Thank you for taking the time to write about your recent visit and suggestions. We will certainly use your comments in order to help us strive to improve our hotel. Our lobby renovation will commence in the new year and will address some of the concerns you have mentioned. Our fitness center has recently been renovated and we have updated...

Reviewed 28 October 2014 via mobile

The worst thing a hotel can do is to over book rooms and they did it in my brother's weeding night. They had to return to their house because of that. When the weeding's reception was over at 1am him and his wife webt to the hotel but they couldn't stay. The hotel recepcionist told them that they can give...

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4Thank Mario S
Tulsa
Reviewed 27 October 2014 via mobile

We left Sunday am for a bit. Returned to the hotel and were unable to park anywhere! No spots at all available due to a meeting of some kind. Looks like they would save a few spots for hotel guests. The room was decent but had a very small closet with no hangers. No dresser just a long table. Only...

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1Thank Beth K
royalregencyny, General Manager at Royal Regency Hotel, responded to this review

Thank you for taking the time to provide us with your thoughts. We will be addressing the parking concerns by assigning designated spots for all our guest. In this way they will receive priority. We sincerely apologize for the inconvenience and look forward to welcoming you back.

Schertz, Texas
Reviewed 26 October 2014

Really liked the hotel. The staff was terrific and very helpful. Danny, Mariah and Tiffany went above and beyond for us. Would stay here again. Reception was at the hotel, it was very nice and we had a great time, great food too.

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2Thank Lisa G
royalregencyny, General Manager at Royal Regency Hotel, responded to this review

Thank you for your warm comments. I will share them with our staff as well.

New York, New York, United States
Reviewed 21 September 2014

I just came from spending one night in Royal Regency Hotel. I must say that, as the name of the hotel alludes to it, I received royalty welcome! This said, there are things that I truly think need serious improvement. I must say I made the right decision to read the negative reviews before I checked in. Doing so helped...

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3Thank Virgo S
Vienna
Reviewed 18 September 2014

We stayed here while attending a wedding earlier this month. The staff was great from check in to the wonderful breakfast room aide to check out. Room service was great as well our order was delivered wrong and they fixed it in a matter of minutes. The rooms we had were right next to a dumpster and the construction area...

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4Thank Michael F
No. California
Reviewed 2 September 2014 via mobile

Although the rooms seem to have been recently renovated, this hotel still leaves a lot to be desired. The walls are paper thin so you can hear everything in your neighbor's room. The beds are rock hard and the pillows were flat as a pancake. On top of that, the staff ranged from incompetent to rude. We booked through Hotwire...

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3Thank montessoriqueen
royalregencyny, General Manager at Royal Regency Hotel, responded to this review

Thank you for your feedback pertaining to your recent stay. I would like to sincerely apologize for your inconvenience. We have renovated many of our rooms and will continue to incorporate solutions based upon similar comments to the one you have provided. I would like to discuss some of the details with respects to your observations at your leisure. Please...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Royal Regency Hotel

Address: 165 Tuckahoe Rd, Yonkers, NY 10710-5514
Region: United States > New York > Westchester County > Yonkers
Price Range: $165 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Regency Hotel 3.5*
Number of rooms: 92
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Also Known As:
Regency Hotel Yonkers
Regency Hotel Royal
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Questions & Answers

Here's what travellers have asked, with answers from Royal Regency Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Exit through back of parking lot. The front entrance is close to an intersection.”
 of 5 bubbles tomskwikkerb, 7 Dec 2016 | Read review
“I had a king sized bed and it was amazing.”
 of 5 bubbles karam947, 28 Nov 2016 | Read review
“free wifi, parking and breakfast”
 of 5 bubbles veleshab2016, 9 Nov 2016 | Read review
“Not room 200 or low even numbered rooms because too close to street.”
 of 5 bubbles edferguson, 25 Oct 2016 | Read review
“rooms on the 2nd floor are quieter”
 of 5 bubbles sheryo2016, 22 Jul 2016 | Read review
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