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Extended Stay America - New York City - Laguardia Airport

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Extended Stay America - New York City - Laguardia Airport
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153 Reviews from our TripAdvisor Community

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Showing 152: English reviews
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Reviewed 6 days ago NEW

First I made a reservation for two rooms 2 months before check in, the day before I call to confirm my reserve and they said was ok,,, I travel from GA to NY,,, when I arrived at 11 pm they said they did not have ANY rooms available and the reserve was CANCELLED just because!!!! We never got a notification!!!!,,...

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Helpful?
Thank Soraida G
Reviewed 1 week ago

there were clients of mental health and hygiene there who were extremely loud and noisy in early am hours 6am and until late night hours 10p. the carpet had stains and the headboard had ink markings on it and the chair. the TV was only working 2days of my 5 day stay.

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Thank Charlena A
Torrington, Connecticut
Reviewed 1 week ago

I booked over the internet and after reading some reviews I was a little worried but what a clean and friendly place to stay. The room was great, clean and quiet even being on the first floor by the reception desk. The staff was great.

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Thank Jacklyn F
Montego Bay, Jamaica
Reviewed 30 December 2016

Dusty and musty. I was promised a change of room for the next day but when I checked they said they could not change the room, so I had to stay in the dusty , musty room for the two days. It seems like the carpet was wet and was not properly dried out. Disappointed. They promised a refund hope...

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Thank philemonsam
Arlington, Virginia
Reviewed 28 December 2016

Decent-sized rooms with a full kitchen. Room was clean, bed was comfortable. The price I paid seemed to be better than competing hotels in the area. I had a room on the end, so it was pretty quiet where I was. I only stayed for one night during the holidays. Getting in and getting out was easy. Parking was just...

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Thank pjbarbour
Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

It is so rewarding to read you were well accommodated at our hotel. Your kind comments about the size of your room and the affordable price are much appreciated. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 4 December 2016 via mobile

Two of the pillows had stains on them hopefully the bed was cleaned. There was used soap in the bathroom. The workers or other guests think it's appropriate to yell in hall at all hours of the night. They do not clean your room daily. I stayed four nights so accrued lots of garbage I had to live with. They...

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Thank Harvoniriba
Reviewed 19 November 2016 via mobile

This past weekend my family and I traveled to NY. We have stayed in extended stays before and NEVER had the experience we had this past weekend (11-11-16). We were put into a room that KNOWINGLY had roaches. How do I know this? When we called to complain to the front desk, they were not surprised. We were told the...

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Helpful?
Thank honestlyspking
Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

Thank you for your recent review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. Our property recently received its Annual Preventative Maintenance from our exterminator so I do apologize for any inconvenience that may have cause you. Your comments were reviewed by the staff, and we will work to make sure your...

Tel Aviv, Israel
Reviewed 18 November 2016 via mobile

The hotel doesn't include any service of any type, including cleaning (one or twice a week). The rooms are not renovated and look old. Location is not good- far from subway. Only advantage I found in this hotel is the kitchen that is very useful for long stays

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Thank RonyBi
North Lauderdale, Florida
Reviewed 9 November 2016

Awful. Wouldn't recommend this place to anyone. Very bad service. Nothing went right with the check in process. I called to verify all the information was correct and that when we got there the room would be ready. It wasn't ready that's for sure we didn't even receive the cleaning service that was paid for. very bad experience.

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Thank Nancy A
hong kong ,china
Reviewed 20 October 2016

We stayed as a family of three persons for two nights this month. They have only granola bars , tea and coffee for breakfast and not even milk or fruits. When we came back at night on the second day we find out that the room has not been serviced and we ask the front desk and was told that...

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Thank georgeau
Manager_11525, Manager at Extended Stay America - New York City - Laguardia Airport, responded to this review

The staff and I read your comments about your stay with us. I sincerely apologize that you were not pleased with our grab-and-go breakfast and our housekeeping services. We continually work on improving our hotel, so I really appreciate you providing us with your feedback. Thank you so much for sharing your experience with us. I would be happy to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Airport Transportation
  • Self-Serve Laundry
  • Meeting Rooms
  • Multilingual Staff

Additional Information about Extended Stay America - New York City - Laguardia Airport

Address: 1830 Whitestone Expy, Whitestone, NY 11357-3061
Region: United States > New York > Queens > Whitestone
Price Range: $206 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - New York City - Laguardia Airport 2.5*
Number of rooms: 117
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - New York City - Laguardia Airport staff and other travellers.
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Questions? Get answers from Extended Stay America - New York City - Laguardia Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid this hotel and the whole chain”
georgeau, 20 Oct 2016 | Read review
“4Th floor located in the rear of the buidling”
argenis925, 22 Aug 2016 | Read review
“All the rooms are EXCELLENT”
ivyforson, 6 Aug 2016 | Read review
“Nothing special about a good room, there are no views due to it being in a office park location.”
williamhQ6267NH, 16 Jul 2015 | Read review
“I always choose first floor for my dog.”
DrDisappointed, 10 Jan 2015 | Read review
5 of 5