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Renaissance Westchester Hotel

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706 Reviews from our TripAdvisor Community

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Showing 697: English reviews
Londonderry, New Hampshire
Reviewed 13 December 2016

Westchester is the most affordable place to stay while visiting New York City. We parked at the main White Plains station and took the train. Overall, the Renaissance is stylish and upscale. Be aware the Internet is an extra fee. Next time, I'll compare costs and convenience to downtown White Plains hotels, where I can walk or take a short...

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Helpful?
1Thank Londonderrylaura
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Laura! Thank you for taking the time to review our property. Please know that each point here has been passed on to the appropriate management team to ensure that we can improve in these areas going forward! We hope to see you again in the future. Please do not hesitate to reach out to me personally for anything at...

San Jose, California
Reviewed 13 December 2016

Stayed for a night on a business trip. The rooms were adequate. Comfortable, large bed, desk, as you'd expect. The bathroom was a bit cramped--not a lot of sink space for things, which was annoying, but not the end of the world. They've clearly renovated recently, which is always nice. The concierge lounge is meh. I wasn't blown away, but...

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Helpful?
Thank Amy P
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Amy! Thank you for taking the time to provide us with your feedback. I am glad to hear you had a great stay! Please know that your comments regarding our Concierge Lounge have been shared with our Food and Beverage team so we may improve in this area. Come visit us again soon! Best, Christina

New York City, New York
Reviewed 13 December 2016

I was back with a friend of mine and the hotel was as lovely as ever. Great clean room, delicious buffet breakfast, top notch treatment as a Marriott Platinum member and smiles all around. Special shout outs to Christina for her attention to our needs, and a young lady named Latoya who was perfectly charming and took time to make...

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Helpful?
Thank GlobetrotterNYC212
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! I am so glad to hear you had a wonderful stay with us! Thank you for taking the time to write us such a wonderful review! We look forward to seeing you again. Please do not hesitate to reach out to me personally for anything at all you may need before or during a future visit! Best, Christina...

White Plains, New York
Reviewed 10 December 2016 via mobile

First off, plenty of parking, dining room, and nice cozy bar and grille room. Clean almost spotless. You get to the room and everything was nicely done, clean and smelled great. Big king-size bed. It was very comfortable. A good recommendation of a place to go to with family and friends and there is plenty of on site dining. Have...

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Helpful?
Thank Ray P
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Ray! Thank you so much for taking the time to leave us such a great review! I am so glad to hear you had a great stay. We look forward to seeing you again! Best, Christina

Reviewed 8 December 2016

Not typical of the brand, had multiple problems with my room, the food, the customer service. My profile asks for handicap room, preferably close to elevator. I was put at the 2nd to last room at the END of the corridor and was not offered any assistance with dragging my leg that far. Upon entering the room, the toilet had...

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Helpful?
Thank Weeble123
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to provide us with such detailed feedback. Please know that this is not typical of a stay at the Renaissance Westchester, and we will be following up with each team so that they may address each issue appropriately. I apologize for the detractors which you experienced during your recent stay. I regret...

Boston, Massachusetts
Reviewed 7 December 2016 via mobile

I had a mediocre experience here. Pros: staff was friendly; lobby was nice Cons: there was something on the toilet seat in my room; the bathroom did not have enough light at all; my chair at breakfast was dirty with crumbs and crushed sprinkles; the hallways are old and dank-feeling

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Helpful?
Thank Jessica C
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there Jessica! Thank you for taking the time to provide us with your feedback. I am so glad to hear you enjoyed the service provided, and the décor of our public spaces! However, I am disappointed to hear that you encountered detractors in your guestroom and in our restaurant. Please know that I have shared your comments with the...

Orchard Lake, Michigan
Reviewed 2 December 2016

Many thanks to Nancy and David in the Hive, Yolanda in Housekeeping, and Latoya in Meeting Management for making us and our family and friends feel so welcome and at home during our recent eight-day stay.

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Helpful?
1Thank Zieva K
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Zieva! Thank you for taking the time to let us know you had a great stay! We absolutely look forward to seeing you again another time! Best, Christina Christina.tichenor@renaissancehotels.com

Chapel Hill, North Carolina
Reviewed 29 November 2016

Griselda Hernandez was wonderful to us! She helped us each time we saw her and went above and beyond service expected. A stellar employee! We loved the atmosphere of the hotel as it is situated in a stone gulley with lots of beauty all around.

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Helpful?
Thank sdiana49021
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to let us know Griselda was able to make your recent visit a memorable one! She is a star and we are so lucky to have her on our team! We are also beyond happy to hear you had a great stay overall. Come visit us again soon! Best, Christina

Crossville, Alabama
Reviewed 29 November 2016

We had a very enjoyable stay over Thanksgiving while we were visiting our kids. The grounds are wooded and quite pretty. The rooms are quite nice, well-decorated and clean. The staff was very friendly. We ate at the restaurant for breakfast and enjoyed both the buffet and what we ordered off the menu. The only negative we experienced was check-out....

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Helpful?
Thank gladegirl
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! We are so glad to hear you enjoyed spending your holiday vacation with us! I do apologize, however, for the difficulty you experienced at check-out. Please know we will be looking into the front desk phones to find out why it was giving a busy signal. Come visit us again soon! Best, Christina

Orlando, Florida
Reviewed 25 November 2016

Enjoyed a weekend in the fall at the Renaissance Westchester Hotel. Be aware that the guest parking to the left side of the hotel is far more convenient to guest rooms. Staff was friendly and professional. Bed was very comfortable. Check in and then park the car to get to your room and move your luggage, unless you use bell...

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Helpful?
Thank gbd3
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello gbd! Thank you for taking the time to review our hotel! And, thank you for providing such detail for our future guests! We are delighted to hear you had a great visit. We look forward to seeing you again soon. Please do not hesitate to reach out to me personally for anything at all you may need before or...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hive Living Room & Bar
Hive Living Room & Bar
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Delight in the resort atmosphere of the remarkable Renaissance Westchester Hotel in White Plains, NY, nestled on 30 acres of scenic countryside in Westchester County. Our hotel is located only 35 minutes from New York City. ... more   less 

Additional Information about Renaissance Westchester Hotel

Address: 80 W Red Oak Ln, White Plains, NY 10604-3602
Region: United States > New York > Westchester County > White Plains
Price Range: $169 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Westchester Hotel 3.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Renaissance White Plains
White Plains Renaissance
Renaissance Westchester Hotel White Plains, Westchester County, New York
Hotel Style:
#1 Business Hotel in White Plains
#2 Romantic Hotel in White Plains
#3 Family Hotel in White Plains
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Westchester Hotel staff and other travellers.
12 questions
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New York

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Questions? Get answers from Renaissance Westchester Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Large hotel so if you have a lot of luggage, ask for convenient room to elevator/parking.”
 of 5 bubbles kathybC7703XK, 14 Jan 2017 | Read review
“Woods view and not too far from the elevator!”
 of 5 bubbles GlobetrotterNYC212, 12 Dec 2016 | Read review
“The lobby is no where near the sleep rooms, park your car behind the building where to the 2nd floor.”
 of 5 bubbles Weeble123, 7 Dec 2016 | Read review
“Don't hesitate to contact them if you have a special request or a special need as I am sure it will be accomodated.”
 of 5 bubbles ACJ102356, 21 Nov 2016 | Read review
“Staff will always try to accommodate us based on availability.”
 of 5 bubbles , 13 Nov 2016 | Read review
5 of 5
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