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Renaissance Westchester Hotel

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693 Reviews from our TripAdvisor Community

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Showing 684: English reviews
White Plains, New York
Reviewed yesterday NEWvia mobile

First off, plenty of parking, dining room, and nice cozy bar and grille room. Clean almost spotless. You get to the room and everything was nicely done, clean and smelled great. Big king-size bed. It was very comfortable. A good recommendation of a place to go to with family and friends and there is plenty of on site dining. Have...

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Helpful?
Thank Ray P
Reviewed 3 days ago NEW

Not typical of the brand, had multiple problems with my room, the food, the customer service. My profile asks for handicap room, preferably close to elevator. I was put at the 2nd to last room at the END of the corridor and was not offered any assistance with dragging my leg that far. Upon entering the room, the toilet had...

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Helpful?
Thank Weeble123
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to provide us with such detailed feedback. Please know that this is not typical of a stay at the Renaissance Westchester, and we will be following up with each team so that they may address each issue appropriately. I apologize for the detractors which you experienced during your recent stay. I regret...

Boston, Massachusetts
Reviewed 3 days ago NEWvia mobile

I had a mediocre experience here. Pros: staff was friendly; lobby was nice Cons: there was something on the toilet seat in my room; the bathroom did not have enough light at all; my chair at breakfast was dirty with crumbs and crushed sprinkles; the hallways are old and dank-feeling

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Helpful?
Thank Jessica C
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there Jessica! Thank you for taking the time to provide us with your feedback. I am so glad to hear you enjoyed the service provided, and the décor of our public spaces! However, I am disappointed to hear that you encountered detractors in your guestroom and in our restaurant. Please know that I have shared your comments with the...

Orchard Lake, Michigan
Reviewed 1 week ago

Many thanks to Nancy and David in the Hive, Yolanda in Housekeeping, and Latoya in Meeting Management for making us and our family and friends feel so welcome and at home during our recent eight-day stay.

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Helpful?
Thank Zieva K
Chapel Hill, North Carolina
Reviewed 1 week ago

Griselda Hernandez was wonderful to us! She helped us each time we saw her and went above and beyond service expected. A stellar employee! We loved the atmosphere of the hotel as it is situated in a stone gulley with lots of beauty all around.

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Helpful?
Thank sdiana49021
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to let us know Griselda was able to make your recent visit a memorable one! She is a star and we are so lucky to have her on our team! We are also beyond happy to hear you had a great stay overall. Come visit us again soon! Best, Christina

Crossville, Alabama
Reviewed 1 week ago

We had a very enjoyable stay over Thanksgiving while we were visiting our kids. The grounds are wooded and quite pretty. The rooms are quite nice, well-decorated and clean. The staff was very friendly. We ate at the restaurant for breakfast and enjoyed both the buffet and what we ordered off the menu. The only negative we experienced was check-out....

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Helpful?
Thank gladegirl
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! We are so glad to hear you enjoyed spending your holiday vacation with us! I do apologize, however, for the difficulty you experienced at check-out. Please know we will be looking into the front desk phones to find out why it was giving a busy signal. Come visit us again soon! Best, Christina

Orlando, Florida
Reviewed 2 weeks ago

Enjoyed a weekend in the fall at the Renaissance Westchester Hotel. Be aware that the guest parking to the left side of the hotel is far more convenient to guest rooms. Staff was friendly and professional. Bed was very comfortable. Check in and then park the car to get to your room and move your luggage, unless you use bell...

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Helpful?
Thank gbd3
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello gbd! Thank you for taking the time to review our hotel! And, thank you for providing such detail for our future guests! We are delighted to hear you had a great visit. We look forward to seeing you again soon. Please do not hesitate to reach out to me personally for anything at all you may need before or...

Shrub Oak, New York
Reviewed 2 weeks ago

Manager Christina gave us the VIP treatment this past weekend while we were celebrating my boyfriend's 60th birthday. I already had positive experiences at the Renaissance Westchester as I have attended work related events there. I also won an overnight stay in a raffle and enjoyed that visit as well. In all cases, I received the same wonderful service whether...

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Helpful?
Thank ACJ102356
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello again! I am so glad to hear that you both enjoyed your time with us! Birthdays are our favorite and I think it showed! We look forward to seeing you again. Please do not hesitate to reach out to me personally for anything at all you may need before a future visit! Best, Christina Christina.tichenor@renaissancehotels.com

Yonkers, New York
Reviewed 2 weeks ago

I was at an event yesterday at the Renaissance Hotel and had the pleasure of meeting Joan. She was extremely friendly, very congenial and very knowledgeable of her craft! Joan's attention to detail and quick service was a nice highlight among many of a wonderful night. I would recommend Joan for any event!

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Helpful?
1Thank apaanderson
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello apaanderson! I am so glad to hear you enjoyed your recent event held at the Renaissance Westchester Hotel. Joan is a great bartender - I hope you tried her cosmo, it's wonderful! Please know that I have shared your feedback with the whole staff so we can all celebrate a job well done! Come visit us again soon! Best,...

mount airy, Maryland, USA
Reviewed 3 weeks ago

First, thank you Armando for your assistance on Friday in getting to the 3rd floor when the elevator wasn't responding. My 74 yr old dad really appreciated how you jumped right in to set things right. You went above and beyond to help us. Then, when you helped serve our food at dinner, the fact that you remembered us was...

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Helpful?
Thank bound4nh
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello! I deeply apologize for the elevator troubles which you experienced during your recent visit to the Renaissance Westchester Hotel. I am so glad to hear that Armando went above and beyond to assist you during this inconvenience, as well as during your dining experience later that night. He is truly a star and we are luck to have him...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Hive Living Room & Bar
Hive Living Room & Bar
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Delight in the resort atmosphere of the remarkable Renaissance Westchester Hotel in White Plains, NY, nestled on 30 acres of scenic countryside in Westchester County. Our hotel is located only 35 minutes from New York City. ... more   less 

Additional Information about Renaissance Westchester Hotel

Address: 80 W Red Oak Ln, White Plains, NY 10604-3602
Region: United States > New York > Westchester County > White Plains
Price Range: $153 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Westchester Hotel 3.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Renaissance White Plains
White Plains Renaissance
Renaissance Westchester Hotel White Plains, Westchester County, New York
Hotel Style:
#1 Business Hotel in White Plains
#2 Romantic Hotel in White Plains
#3 Family Hotel in White Plains
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Westchester Hotel staff and other travellers.
11 questions
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New York

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Questions? Get answers from Renaissance Westchester Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The lobby is no where near the sleep rooms, park your car behind the building where to the 2nd floor.”
 of 5 bubbles Weeble123, 7 Dec 2016 | Read review
“Don't hesitate to contact them if you have a special request or a special need as I am sure it will be accomodated.”
 of 5 bubbles ACJ102356, 21 Nov 2016 | Read review
“Staff will always try to accommodate us based on availability.”
 of 5 bubbles , 13 Nov 2016 | Read review
“Quiet floors in the back part high floor”
 of 5 bubbles , 2 Nov 2016 | Read review
“ask for a room with a view of the woods; specify a bathtub if you want one”
 of 5 bubbles globetrotter4949, 28 Oct 2016 | Read review
5 of 5
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