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Crowne Plaza White Plains Downtown

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Crowne Plaza White Plains Downtown
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573 Reviews from our TripAdvisor Community

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Showing 550: English reviews
Reviewed 3 days ago NEW

I've been to many hotels in my life and I have to honestly say I have never recieved the type of customer service that Christa I. Has given to me . I unfortunately had an issue with my credit card upon check in, (my bank didn't know I was traveling) but Christa assisted me for almost 35 minutes calling my...

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Helpful?
Thank Monica1005
Tonya I, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear Monica1005, Wow! What a nice review. Thank you for recognizing the efforts of Christa. We could not be more proud to have team members that go the extra mile. It is great to know that you enjoyed the comfort of the hotel also. We look forward to seeing you again soon! Kind regards, Tonya Inman Director of Sales &...

Cincinnati, Ohio
Reviewed 5 days ago NEW

This was my first time to this hotel and the staff was extremely helpful, especially Stevie-John. I can’t thank them enough for a great trip and the wonderful accommodations. I would recommend this hotel to anyone.

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Helpful?
Thank nmcd375
Tonya I, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear Nmcd375, Thank you for taking time to write such a nice review! Your comments will be shared with Stevie John in our next employee meeting. We hope to see you again soon! Kind regards, Tonya Inman Director of Sales & Marketing

New York City, New York
Reviewed 5 days ago NEWvia mobile

I was here at the crowne plaza white plains for thanksgiving with my family and all the employees are so warm and welcoming . The hotel is beautiful and the rooms are very comfortable . Christa at the front desk was especially very accommodating and made our stay memorable . You will not regret staying here. Thank you for such...

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Helpful?
Thank DomC518
Tonya I, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear DomC518, Thank you for letting us be your home away from home for Thanksgiving! It is so great to hear that you found the hotel to be beautiful and comfortable. We are proud of Christa, as she does offer exemplary service. We have shared your comments with her. Please come back next Thanksgiving and be sure to take in...

Brooklyn NY
Reviewed 1 week ago NEW

I am staying here for my son's debate tournament. Staff are super helpful- Roberto Garcia and Dorothy Lamore at the bar in the lobby really went out of their way to make us comfortable and happy. Very pleasant stay.

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Helpful?
Thank debbiemBrooklynNY
Tonya I, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear DebbiemBrooklynNY, Thank you for staying with us for your son's debate tournament. I hope his team won! We greatly appreciate your comments regarding our team members Roberto and Dorothy. These comments will be passed along to them and they will be recognized in our next employee meeting. We certainly look forward to your next visit! Kind regards, Tonya Inman...

Atlanta, Georgia
Reviewed 1 week ago

This was not my first time to this hotel and I will keep going to the Crown Plaza in White Plains NY. The staff was so helpful, specially Melvin. She has made my breakfast experience perfect. She does everything to make sure the service and food are amazing. Thank you!

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Helpful?
Thank Z3119HHanna
Tonya I, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear Z3119HHanna, Thank you for such kind words about your recent stay! It is so nice to hear that you received great service from Melvin. We all take great pride in our team members and when a guest feels the same way, then we have accomplished our goal. We look forward to seeing you again soon! Kind regards, Tonya Inman...

Reviewed 1 week ago via mobile

The housekeeping staff was wonderful. Adeline Ridore was very good at keeping my room tidy. I would visit again just because i know my room will be taken care of. There is no need to worry about finding your room in disorder because the staff will handle it.

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Helpful?
Thank Leonard R
Tonya I, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear Leonard R, Thank you for your review. We are so proud of our team hear, and it is great to know that Adeline Ridore was so attentive during your stay! Your comments have been passed along to her along with a thank you. We hope to see you again soon. Sincerely, Tonya Inman Director of Sales & Marketing

Cleveland, Ohio
Reviewed 1 week ago

We visited over Thanksgiving and since the Concierge Level Lounge was closed for the holiday, Christa took the best of care of us by giving us coupons for the excellent breakfast buffet. The extensive buffet featured a variety of fresh fruits, bagels with lox and all the fixin's as well as hot choices rotating interesting quiches, fritatas etc. Our favorite...

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Helpful?
Thank Pat M
Tonya I, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear Pat M, Thank you for staying with us over Thanksgiving. It so nice to hear that you found our service to be attentive and that you enjoyed our breakfast options. I agree, the Yellow Squash Quiche is really good. Our team takes great pride in preparing only the best food offerings for our guests. We hope you will visit...

Hempstead, New York
Reviewed 1 week ago via mobile

Looks like place should be better then it actually is. Hotel needs updating. It's not decrepit or anything just feels like it needs a change. Rooms were ok, basic hotel stuff, nothing blew me away. Like I said, it's a bit better then average but not much.

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Helpful?
Thank robert R
Tonya I, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear Robert R, Thank you for taking the time to write a review. We greatly appreciate your input and will use your comments to make improvements. Hopefully, you had a great time at the wedding also! Sincerely, Tonya Inman Director of Sales & Marketing

Reviewed 1 week ago via mobile

I stayed here 4 nights on business- this place is awesome! The location is walking distance from the downtown restaurants (about 10 minutes), so the location is awesome! Everybody at the front desk, literally every single person working the desk, was extremely professional, helpful, and overall just awesome at their job! This place was extremely flexible regarding late checkouts. The...

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Helpful?
Thank Andrew G
Tonya I, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear Andrew G, It is so nice to hear about your awesome stay! We think it's awesome to have guests like you who notice and appreciate the service in which we take such great pride. Our goal is to make every guest experience awesome! We look forward to seeing you again soon! Sincerely, Tonya Inman Director of Sales & Marketing

Reviewed 2 weeks ago

I was heading home to upstate NY from NYC when my tire blew the day before Thanksgiving. I must say I was not thrilled to spend the holiday in hotel. I was blessed by the universe to stay at the Crowne Plaza White Plains. The kindness and professionalism from the Valet attendant to the front desk was exceptional. When I...

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Helpful?
Thank Charles D
Tonya I, Director of Sales at Crowne Plaza White Plains Downtown, responded to this review

Dear Charles D, While we are sorry that you had a problem with your tire, we are so glad you got to stay at the Crowne Plaza White Plains. Thank you for all of your kind words regarding our staff, service and your overall experience. Your comments have been shared with our entire team! We look forward to seeing you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Crowne Plaza White Plains Hotel is situated in downtown White Plains, NY, the heart of Westchester County. This White Plains New York hotel is only 30 minutes from Manhattan. Perfect for business and leisure travelers alike, it's accross the street from world class shopping at The Westchester Mall with Neiman Marcus and Nordstrom, among other fine retailers. New York Airports - La Guardia, JFK and Newark, are all easily accessible from the hotel. The Crowne Plaza White Plains features all non-smoking rooms and all guests can enjoy a new level of comfort with the Sleep Advantage program, which includes quiet zones, a sleep CD with relaxation tips, sleep amenities and a guaranteed wake-up call. The hotel also has wireless high speed Internet access throughout the entire facility. If you are planning a meeting, the Crowne Plaza White Plains Westchester Hotel is 'The Place to Meet' with the Crowne meetings director to work with you hand in hand until your event is completed. We'll ensure that you have one point of contact for all of your needs during your events by providing a daily meetings debrief. This Crowne Plaza White Plains NY hotel promises a better meetings experience for the meeting planner and a better night's sleep for the meeting attendees and guests. ... more   less 

Additional Information about Crowne Plaza White Plains Downtown

Address: 66 Hale Ave, White Plains, NY 10601-4504
Region: United States > New York > Westchester County > White Plains
Price Range: $182 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza White Plains Downtown 3.5*
Number of rooms: 402
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, IHG, Booking.com, Travelocity, Priceline, Odigeo and Expedia so you can book your Crowne Plaza White Plains Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza White Plains Downtown Hotel White Plains
White Plains Crowne Plaza
Crowne Plaza White Plains Downtown Westchester County, New York
Hotel Style:
#4 Business Hotel in White Plains
#5 Family Hotel in White Plains
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza White Plains Downtown staff and other travellers.
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Questions? Get answers from Crowne Plaza White Plains Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room with a view”
 of 5 bubbles Monica1005, 7 Dec 2016 | Read review
“Spring for the Concierge level..”
 of 5 bubbles 108patm, 27 Nov 2016 | Read review
“Higher numbers are located away from the main street corner.”
 of 5 bubbles RoboCarl, 18 Nov 2016 | Read review
“It's worth to stay on the upper floor.”
 of 5 bubbles gulgunob, 16 Nov 2016 | Read review
“Try to get a room that does not over look the mall; wake up a few minutes earlier to avail the fantastic breakfast”
 of 5 bubbles MekhlaB003, 13 Nov 2016 | Read review
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