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Viana Hotel & Spa, BW Premier Collection

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Viana Hotel & Spa, BW Premier Collection
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673 Reviews from our TripAdvisor Community

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There are newer reviews for Viana Hotel & Spa, BW Premier Collection
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Showing 665: English reviews
United States
Reviewed 4 weeks ago

We have never stayed at a more friendly or helpful hotel ever. We loved all of the staff that we meet. We even loved our cleaning lady, she was the same one during our entire stay so she knew us well, easy to talk to. The lobby is beautiful and comfortable to hang out with fireplace. There is all kinds...

Review collected in partnership with Best Western
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Helpful?
Thank B4958SKrichards
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your wonderful review of the Viana Hotel and Spa and our amazing staff. They are what keeps this hotel running smoothly. They set our to make this your home away from home, assuring your stay goes smoothly. They strive to exceed your expectations. We are glad to hear this was your experience while staying with...

Orlando, Florida, United States
Reviewed 5 weeks ago

Clean, helpful staff, fairly well appointed, convenient shuttle to local business destinations. Not many food options in the immediate area, and the hotel restaurant needs help, both in terms of menu, and quality of the food. Cleaning staff does a good job. The rooms are well heated/cooled, and the decor is not too dated (but not first rate). The Spa...

Review collected in partnership with Best Western
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Helpful?
Thank T8446KSmarkg
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your feedback of the Viana Hotel and Spa. We are sorry to hear that your stay did not fully meet your expectations. We like to think of our hotel as an oasis in this concrete jungle. We are able to provide beautiful rooms created with Feng Shui principles in mind, creating a harmonious and relaxing environment for...

Reviewed 22 March 2017

We stayed, along with 50 plus guests, at the Viana for a family wedding. In addition to staying for 3 nights, we hosted a dinner for 80 plus guests and a breakfast. Erin Herlihy coordinated everything and saw to it that each detail was perfectly executed. She is the consummate professional and did it all with a smile and panache....

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Helpful?
Thank Kbfz
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your stellar review of the Viana Hotel and Spa! We are so glad that you chose to stay with us for your family wedding. It's always wonderful to hear such kudos for our staff, who really keep this hotel running smoothly. They enjoy catering to our guests and anticipating any needs they may have. We...

Colorado springs
Reviewed 16 March 2017 via mobile

Very, very nice in every way. Worth every penny! Well designed, feel good hotel. Clean, great bed, nice linens, quality toiletries, and staff that genuinely care about your stay. I travel almost every week and rarely find a gem like this.

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Helpful?
Thank slstravel
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your stellar review of the Viana Hotel and Spa. We like to think of our hotel as an oasis in the middle of an industrial jungle. We take pride in the excellence of our service staff, from the complementary shuttles we offer to all our guests, to various destinations, to the abundant breakfast buffet. I am also...

Rego Park, New York
Reviewed 16 March 2017

Everything was absolutely perfect during our stay. We had a block of rooms for our wedding guests, as well as our rehearsal dinner at the Viana. Everything was great! The staff was super friendly and helpful. We worked with Erin leading up to our event and she was so wonderful. I would highly recommend the Viana !

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Helpful?
Thank elizabethjefferies
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your excellent review of the Viana Hotel and Spa and our staff. We are honored that you chose the Viana to be such an integral part of your big day. We are thrilled to hear that our staff was key to a wonderful stay. They are the heart of our hotel and what keeps it running so...

New York City, New York
Reviewed 12 March 2017

The Viana is the best hotel experience on Long Island. If staying for business or recreation, I will not stay anywhere else in Nassau or Suffolk. The spa and restaurant are amazing! The staff is absolutely wonderful!

Review collected in partnership with Best Western
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Helpful?
Thank NEJaxxTravels
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your wonderful words for the Viana Hotel and Spa. We are always pleased to hear when our guests are able to take full advantage of all the amenities our hotel has to offer. Our staff is here to cater to our guests and happy to do so with a smile. They are always striving to...

Reviewed 11 March 2017

I've stayed here numberous times. About 6 0r 7 . The staff here are so pleasant and they greet you with a warm welcome. We usually rent 2 meeting rooms and they are great. The staff know us by name and they are always going above and beyond.

Review collected in partnership with Best Western
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Helpful?
Thank Julius C
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your wonderful review of the Viana hotel and Spa. We are thrilled to hear that your experiences with us have been so memorable that you choose to stay with us so often. Our staff enjoys treating each guest as if their were family. Your stay should be like a home away from home. We hope...

Elmhurst, New York
Reviewed 9 March 2017

Everything about the Viana Hotel and Spa was amazing. From the size of the rooms, the decor, the staff (which seem to REALLY love their jobs) and the food in the on-site restaurant was wonderful. We had dinner and breakfast in the restaurant and everything was delicious. I wholeheartedly recommend a stay there - whether you have plans in that...

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Helpful?
Thank moe404
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your glowing review of the Viana Hotel and Spa! We are thrilled to hear that your enjoyed your experience while staying with us from your room to the food. We love hearing the much deserved kudos for our staff. They are the heart and soul of this hotel and take pride in all they do....

Reviewed 7 March 2017 via mobile

The suite/room accommodations were amazing! Wait staff were wonderful to all of us, and tailored the menu on the spot for a friend with an allergy! The food was great! Veronica was great and Everyone raved about their spa treatments!!! Joe...the valet....incredible!!! He could not do enough to help us, with a smile..from set up to clean up! He was...

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Helpful?
Thank Christine D
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your excellent review of the Viana Hotel and Spa. We are honored that you chose us to be a part of such a milestone celebration. It's always great to hear that our rooms impress. The color palette selected according to Feng Shui principles is designed so our guests enjoy a harmonious environment. Your room should...

Rockford, United States
Reviewed 2 March 2017

A great hotel in the heart of Long Island. This is the only place we will stay when visiting Long Island. Would easily compete against any 4 or 5 star hotel. I would highly recommend it to anyone visiting the area.

Review collected in partnership with Best Western
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2Thank G5425RIkarenc
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you very much for your excellent review of the Viana hotel and Spa. We strive to exceed our guests' expectations and are pleased to know that we are your only choice while staying on Long Island. We hope that you were able to take full advantage of all our amenities. A relaxing day at the Spa and a delicious...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Viana Hotel & Spa! We are a member of the exclusive Small Luxury Hotels of the World and a LEED certified green hotel that has made a commitment to sustainability. Viana Hotel & Spa offers stylish and modern accommodations with luxurious amenities in every room. Our vibrant and colorful decor transmits the feeling of a tropical retreat in the heart of Long Island. Our layout has been carefully thought out to include feng shui, increased harmony, and an enhanced sense of vitality and joy. We are one of the area's only luxury boutique hotels that is energy efficient, green built, and feng shui based. We offer and unique and engaging alternative to small luxury hotels in the areas of Nassau County, Manhattan, and Suffolk County. We have many on-site amenities that are sure to provide the right balance of relaxation and enjoyment for your vacation. Our guests enjoy an atmosphere of peace and calm that is complimented by the zen-like design of each guest room. Special features of our hotel and spa include a rejuvenating spa, a full service beauty and nail salon, a state of the art fitness center and indoor lap pool, and a renowned casual restaurant with Italian/Asian fusion cuisine. Come enjoy our fresh approach to hospitality that ensure our guests' comfort is always attended to in style. We greatly anticipate your visit! Viana Hotel & Spa is a BW Premier Collection member and offers BW rewards points good towards free room stays. BW Rewards(R) members can earn points from a great selection of preferred partners, like Apple, or United Airlines amongst dozens of others. ... more   less 

Additional Information about Viana Hotel & Spa, BW Premier Collection

Address: 3998 Brush Hollow Road, Westbury, NY 11590 (Formerly Viana Hotel & Spa)
Region: United States > New York > Long Island > Westbury
Price Range: $207 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Viana Hotel & Spa, BW Premier Collection 4*
Number of rooms: 116
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Also Known As:
Viana Hotel Westbury
Viana Hotel & Spa, BW Premier Collection Westbury, New York
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Questions & Answers

Here's what travellers have asked, with answers from Viana Hotel & Spa, BW Premier Collection staff and other travellers.
13 questions
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Saratoga Springs, New York
1 month ago
over a year ago
Fort Myers Beach, Florida
14 days ago
PA
1 month ago
3 months ago

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Questions? Get answers from Viana Hotel & Spa, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any of the "01" rooms are going to be very large--PH is also going to be a quieter floor.”
E5717PErosem, 25 Apr 2017 | Read review
“Have been in many rooms there and all are good..”
T456QPpaulj, 4 Apr 2017 | Read review
“Check air conditioning units and heating unit for noise level before settling in....”
Kbfz, 22 Mar 2017 | Read review
“Hotel does have an indoor pool but its not a pool-pool. Close to theaters, concert venue, fast food.”
Jewels31992, 21 Feb 2017 | Read review
“123, was ours and we were again surprised and pleased.”
Billybob178, 12 Feb 2017 | Read review
5 of 5