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Viana Hotel & Spa, BW Premier Collection

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Viana Hotel & Spa, BW Premier Collection
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670 Reviews from our TripAdvisor Community

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Showing 662: English reviews
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Yonkers, New York
Reviewed 6 days ago NEWvia mobile

We had a wedding block at this hotel this past weekend and we had a lovely stay. Our guests loved the hotel. Erin was very attentive and quick to respond. We had over 25 rooms booked Thank you so much!

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Helpful?
Thank sn0809
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for sharing your review of the Viana Hotel and Spa. We are honored that you chose us to be such an integral part of such a momentous occasion. My staff and I strive to cater to each guest's needs, aiming to exceed expectations. We are alway happy to know that this shines through. We will gladly...

Brooklyn, New York
Reviewed 1 week ago

My friends & I stayed for one night. From the point of inquiry throughout execution, I was pleased. Oscar, one of the spa receptionists was very helpful as his tips saved us a lot of time and confusion. The hotel Reception staff Bruce and Vanessa were exceptional. Bruce clearly loves what he does and his demeanor and interaction with us...

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Helpful?
Thank KizieP
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your outstanding review of the Viana Hotel and Spa. We are honored to have been such an integral part of such a milestone occasion. We hope the birthday girl enjoyed every moment. Thank you for your kind words for our staff, especially Will, Bruce, Vanessa, Veronica and Rosanna. We are more than happy to share...

West Chicago, Illinois
Reviewed 2 weeks ago

The room is clean and well organized. While close to businesses and urban centers it is a little out of the way. A nice work out room and a great AM breakfast experience. It is at its heart a SPA so a little pampering along the way. Lastly a really good value for the money. The staff are friendly and...

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Helpful?
Thank T456QPpaulj
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for sharing your wonderful experience at the Viana Hotel and Spa. We are so happy to hear how much you enjoyed the amenities that we have to offer our guests. We like to think of our hotel as an oasis in this concrete jungle. The rooms are designed with Feng Shui principles in mind so that our guests...

Reviewed 2 weeks ago via mobile

This hotel was perfect for our wedding guests and ourselves. Rooms are nice and suites were great for bridal party! Staff could not be nicer or more accommodating. Erin was amazing from first visit to followup after our stay..kept us constantly updated! Would highly recommend this hotel!

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Helpful?
Thank Dawn I
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you very much for your excellent review of the Viana Hotel and Spa and our amazing staff. We are honored you chose us to be an integral part of such a momentous occasion. My staff and I take great pride in tending to our guests to assure that their needs are met and anticipate anything they may want. We...

Newark, Delaware
Reviewed 3 weeks ago

The room was clean with good amenities--fridge, coffee maker and microwave. Fresh fruit, tea, and and water were available in the lobby. Friendly staff were welcoming and accommodating. They took pride in their job and the establishment. The bar area was nice and manager and workers were friendly.

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Helpful?
Thank BarbE2121
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your wonderful review of the Viana Hotel and Spa and our amazing staff. We are glad that you were able to enjoy some of the amenities our hotel has to offer. Our staff take great pride in assuring a comfortable and memorable stay for each of our guests. They go above and beyond in hopes to exceed...

Severna Park, Maryland
Reviewed 3 weeks ago

Our trips to Long Island are never very long and always for medical reasons. We stay at the Viana hotel because it has everything we need. Great restaurant on site, extremely friendly and helpful staff and first class accommodations.

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Helpful?
Thank Jenny W
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your wonderful review of the Viana Hotel and Spa. We are happy to hear that we make the reason you stay with us a little more pleasant. We take pride in making our guests feel like they have a home away from home. This is what keeps our guests coming back time and again. We are thrilled...

United States
Reviewed 4 weeks ago

We have never stayed at a more friendly or helpful hotel ever. We loved all of the staff that we meet. We even loved our cleaning lady, she was the same one during our entire stay so she knew us well, easy to talk to. The lobby is beautiful and comfortable to hang out with fireplace. There is all kinds...

Review collected in partnership with Best Western
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Helpful?
Thank B4958SKrichards
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your wonderful review of the Viana Hotel and Spa and our amazing staff. They are what keeps this hotel running smoothly. They set our to make this your home away from home, assuring your stay goes smoothly. They strive to exceed your expectations. We are glad to hear this was your experience while staying with...

Orlando, Florida, United States
Reviewed 4 weeks ago

Clean, helpful staff, fairly well appointed, convenient shuttle to local business destinations. Not many food options in the immediate area, and the hotel restaurant needs help, both in terms of menu, and quality of the food. Cleaning staff does a good job. The rooms are well heated/cooled, and the decor is not too dated (but not first rate). The Spa...

Review collected in partnership with Best Western
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Helpful?
Thank T8446KSmarkg
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your feedback of the Viana Hotel and Spa. We are sorry to hear that your stay did not fully meet your expectations. We like to think of our hotel as an oasis in this concrete jungle. We are able to provide beautiful rooms created with Feng Shui principles in mind, creating a harmonious and relaxing environment for...

Reviewed 4 weeks ago

We stayed, along with 50 plus guests, at the Viana for a family wedding. In addition to staying for 3 nights, we hosted a dinner for 80 plus guests and a breakfast. Erin Herlihy coordinated everything and saw to it that each detail was perfectly executed. She is the consummate professional and did it all with a smile and panache....

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Helpful?
Thank Kbfz
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you so much for your stellar review of the Viana Hotel and Spa! We are so glad that you chose to stay with us for your family wedding. It's always wonderful to hear such kudos for our staff, who really keep this hotel running smoothly. They enjoy catering to our guests and anticipating any needs they may have. We...

Colorado springs
Reviewed 16 March 2017 via mobile

Very, very nice in every way. Worth every penny! Well designed, feel good hotel. Clean, great bed, nice linens, quality toiletries, and staff that genuinely care about your stay. I travel almost every week and rarely find a gem like this.

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Helpful?
Thank slstravel
Takir R, General Manager at Viana Hotel & Spa, BW Premier Collection, responded to this review

Thank you for your stellar review of the Viana Hotel and Spa. We like to think of our hotel as an oasis in the middle of an industrial jungle. We take pride in the excellence of our service staff, from the complementary shuttles we offer to all our guests, to various destinations, to the abundant breakfast buffet. I am also...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Viana Hotel & Spa! We are a member of the exclusive Small Luxury Hotels of the World and a LEED certified green hotel that has made a commitment to sustainability. Viana Hotel & Spa offers stylish and modern accommodations with luxurious amenities in every room. Our vibrant and colorful decor transmits the feeling of a tropical retreat in the heart of Long Island. Our layout has been carefully thought out to include feng shui, increased harmony, and an enhanced sense of vitality and joy. We are one of the area's only luxury boutique hotels that is energy efficient, green built, and feng shui based. We offer and unique and engaging alternative to small luxury hotels in the areas of Nassau County, Manhattan, and Suffolk County. We have many on-site amenities that are sure to provide the right balance of relaxation and enjoyment for your vacation. Our guests enjoy an atmosphere of peace and calm that is complimented by the zen-like design of each guest room. Special features of our hotel and spa include a rejuvenating spa, a full service beauty and nail salon, a state of the art fitness center and indoor lap pool, and a renowned casual restaurant with Italian/Asian fusion cuisine. Come enjoy our fresh approach to hospitality that ensure our guests' comfort is always attended to in style. We greatly anticipate your visit! Viana Hotel & Spa is a BW Premier Collection member and offers BW rewards points good towards free room stays. BW Rewards(R) members can earn points from a great selection of preferred partners, like Apple, or United Airlines amongst dozens of others. ... more   less 

Additional Information about Viana Hotel & Spa, BW Premier Collection

Address: 3998 Brush Hollow Rd, Westbury, NY 11590-1739 (Formerly Viana Hotel & Spa)
Region: United States > New York > Long Island > Westbury
Price Range: $207 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Viana Hotel & Spa, BW Premier Collection 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Viana Hotel Westbury
Viana Hotel & Spa, BW Premier Collection Westbury, New York
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Questions & Answers

Here's what travellers have asked, with answers from Viana Hotel & Spa, BW Premier Collection staff and other travellers.
13 questions
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Saratoga Springs, New York
1 month ago
over a year ago
Fort Myers Beach, Florida
10 days ago
PA
1 month ago
3 months ago

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Questions? Get answers from Viana Hotel & Spa, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have been in many rooms there and all are good..”
T456QPpaulj, 4 Apr 2017 | Read review
“Check air conditioning units and heating unit for noise level before settling in....”
Kbfz, 22 Mar 2017 | Read review
“Hotel does have an indoor pool but its not a pool-pool. Close to theaters, concert venue, fast food.”
Jewels31992, 21 Feb 2017 | Read review
“123, was ours and we were again surprised and pleased.”
Billybob178, 12 Feb 2017 | Read review
“Both times rooms were great and quiet. I requested away from elevator and ice machines.”
AVIATRIXXX, 19 Jan 2017 | Read review
5 of 5