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Holiday Inn Express Hotel & Suites Webster

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Holiday Inn Express Hotel & Suites Webster
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190 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Astoria, New York
Reviewed 13 May 2012

I enjoyed this hotel, the staff was friendly and the hotel is clean and up to date. We used the hot tub which the temperature was not consistent throughout the week I was there. The fitness room here is the best I've seen at a limited service hotel. The rooms are big enough, I had a fridge and microwave (don't...

Thank cook7166
Austin, Texas
Reviewed 1 May 2012

We can't say enough about the staff at this hotel. They are so helpful and eager to please. The hotel was very clean, the room was spacious, the breakfast was wonderful. They didn't mind when 12 relatives showed up for a pizza party. What we will remember MOST, is their kindness when we had to call 911 and have our...

Thank HaveTrunk
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for your review! I am glad that the staff went to such lengths for you. We hope your father is doing better and hope to see you again in the future!! Great Hotels Guests Love Dan Calabrese AGM 585 872-0900

Savannah, Georgia
Reviewed 24 April 2012

Everything was good here. And I got a good rate when I needed to book a second night, and they gave me my $107 a night rate, that I couldn't get online. Bathtub is spanking clean - would like to know what they use! Went around the 1 mile path around the pond - would love to do that in...

Thank hijeanie
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Jeanie, Thanks sparling review of our property!! Our staff takes pride in our hotel and we are glad you enjoyed yourself. I to enjoy the park and talking walks in the warmer months! We hoope to see you in the near future. Great Hotels Guests Love Dan Calabrese (585) 872-0900

Rochester, New York
Reviewed 27 March 2012

All of the staff seemed like they only had one job to do...........fulfill the guests' requests. No matter what we asked (a group of 25 ladies), they were accommodating. We have already scheduled our group for next March with them!

Thank judy d
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thanks for the review our our property! It's always great to have your group in house! I will make sure to post yur comments on our communication board! Great Hotels Guest Love Dan Calabrese 585 872-0900

Reviewed 27 March 2012

I spent 2 nights and had a great experience. The rooms were clean and plenty of linen. Spent the week-end with 25 friends in the conference room (Quilting) and had no complaints. Holiday Inn Express was very accommodating. We will be returnng in 2013 for our third year.

Thank schmitt3
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

We appreciate your comments! We strive to deliver excellent guest service so it's nice when people recognize it. Thanks for your loyalty. We look forward to seeing you next year! Great Hotel Guest Love Dan Calabrese 585 872 0900

Brampton, Canada
Reviewed 17 March 2012

I have stayed here at least 4 times over the last three years, and will be for the next three years. terrific property situated by a small lake /large pond on site, swimming pool and hot tub. the rooms are spotless and the breakfast was adequate for free. really close to a large shopping centre and Wegmans is just up...

Thank furstcook1972
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thanks for reviewing our property! We are so glad that you enjoyed our Holiday Inn Express and local area! I must a admitt that Century Wines has quite the variety. We look forward to seeing you in the future! Your neighbors to the south! Dan Calabrese (585) 872-0900

Reviewed 17 March 2012

Mixed review here. Down for a one night stay I checked into the Holiday Inn & Suites in Webster. Good quick check-in process and bed rested well for a 2 hr nap after a long day. The mixed review comes in with the front desk setting my expectation of my bill under the door the next morning. When I woke,...

1Thank rodioCT
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for reviewing our property! I willing certainly speak to my Front Desk staff about the importance of following through. We look forward to seeing you in the future. Great Hotels Guest Love Dan Calabrese (585) 872-0900

Clayton, New York
Reviewed 13 March 2012

Desk staff quickly and efficiently corrected a reservation error. More than compensated for the mistake. Ended up being a shining point of the trip. Room was spacious and clean. The kids loved the pancake machine at breakfast. Will make this hotel our touchstone in Webster.

Thank Steel-N-Water
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the review of our property!! I'm glad to hear that we were able to fix the reservation problem you had. The pancakes machine is new to our property and has been a hit since day one. It's just so simple to use and the pancakes are delicious! We look forward to hosting your family the next time...

Reviewed 15 February 2012

We travel to the area to visit family several times a year and have gotten to know this hotel and area fairly well. The hotel is great, clean, comfortable. Too bad its so unpleasant to walk anywhere! Restaurants and shopping are close by but the walk is along busy roads with no landscaping or points of interest. So we drive...

Thank whiteiris787
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the review our property! Were glad to hear you enjoyed the hotel and Webster's local restaurants! I did want to point out that there is a sidewalk from the property to shopping plaza it is located on the east side of Holt Rd. There is also a crosswalk from Wegmans Plaza to Webster Towne Center. Were sorry...

Brampton, Canada
Reviewed 4 February 2012

we have stayed at the HI Express in Rochester numerous times , and have nothing but the highest praise for that property . It is very tidy and well appointed, the property is charming and is close to a mall within walking distance of the Hotel. My only greivance is that it seems to sell out...keep up the good work...we...

Thank richard p
ROCWB, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Dear Neighbor to the North, Thanks for the review. I took a moment to look at your history and you seem to be a very experience traveler! We love our location the mall, Route 104 and parks too! We look forward to see you in March. Thanks again for taking the time to review our Holiday Inn Express& Suites. Great...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn Express Hotel & Suites in Webster, NY offers convenient location off Route 104 Our new hotel in Webster, NY offers an ideal location, just 12 miles from downtown Rochester and close to Rochester International Airport (ROC). Families will enjoy a stay at our hotel in Webster, NY because it provides quick access to area attractions such as the Eastman House, Strong National Museum of Play and Memorial Art Gallery. North Ponds Park, located across the street from our Webster hotel, offers walking trails with fitness stations. There are also several shopping spots nearby including Eastview Mall, Marketplace Mall and the Webster Towne Center with many specialty shops, situated just a mile from our hotel in Webster. Our Webster, NY hotel offers a great location near area businesses including Wegmans, Delphi, ITT, Valeo, GE, Eastman Kodak and Harris Corps. In addition, both Xerox and Paychex are just a few miles from our hotel near Rochester. Business travelers will be pleased with our Webster hotel facilities, including three large meeting rooms, catering and a Business Center with copy, fax and print services. During your stay at our Webster, NY hotel, take advantage of amenities that include a heated, indoor pool, relaxing whirlpool spa, state-of-the-art Fitness Center, 24-hour convenience store and the Express Start hot breakfast bar. Book your Webster hotel room reservations for the Holiday Inn Express Webster. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Webster

Address: 860 Holt Rd, Webster, NY 14580-9103
Region: United States > New York > Finger Lakes > Webster
Price Range: $142 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Webster 2.5*
Number of rooms: 104
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Also Known As:
Holiday Inn Express Hotel And Suites Webster
Holiday Inn Webster
Holiday Inn Express Webster
Webster Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Webster staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Webster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of complimentary coffee”
 of 5 bubbles 128billyb, 8 Nov 2016 | Read review
“I don't think there could be a bad room in this hotel - It's AMAZING !!!!”
 of 5 bubbles hoserscorner, 4 Nov 2016 | Read review
“We stayed in Room 104 and it was perfectly situated right near the side door, so very easy access. Very well lit at night too.”
 of 5 bubbles 497kathyj, 18 Aug 2016 | Read review
“Room 101 has a jacuzzi”
 of 5 bubbles theresel833, 18 Jul 2016 | Read review
“All rooms we stayed in were quiet.”
 of 5 bubbles hendersonfamily170, 2 Jul 2016 | Read review
5 of 5