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Holiday Inn Express Hotel & Suites Webster

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Holiday Inn Express Hotel & Suites Webster
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190 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Tonawanda NY
Reviewed 3 July 2016

The rooms are clean and updated as well as the common areas. Breakfast was good and plently of everything. The staff was great and very friendly and it is our favorite place to stay in Rochester. The pool is awesome as well as the fitness room.

Thank hendersonfamily170
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hi Henderson Family, We're so glad to hear that our hotel is your favorite of all the options in the Rochester Area. We aim to please and it's good to see our efforts were so well received by you and your family. My team and I are lucky to have such a wonderful property to manage including the beautiful pool,...

Long Island, New York
Reviewed 10 June 2016

We always stay at HIE when in Rochester. Nice and friendly staff. Well kept hotel. Best breakfast offered. Huge selection. Only drawback was once housekeeping didn't make our room up for two nights. That was very disappointing. Other than that, Always a pleasure staying here.

Thank ChristeneP
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for your positive comments, we're glad you enjoyed your stay and found our included hot breakfast to be the best and with a wide selection. We do try to offer as much as we can. Even though our Housekeeping service has limited hours, we hope our staff was able to refresh your room and offer extra amenities whenever...

Reviewed 8 April 2016 via mobile

The hotel is one of many near our workplace. But this is the best deal. The place is homey, breakfast has good choices, and there is a shuttle to take us to and from work. Also to take us around for dinner. The room is spotless, every day. When we travelled to NY, NY I got a note from the...

Thank Kali4Women
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you very much for your kind words. We try to go above and beyond for each of our guests and I'm glad to you found our staff friendly and accommodations clean and comfortable. Bob, Andrew and I were happy to host your business trip and I'll pass your praise along to the rest of the team. We look forward...

Waterford, Michigan
Reviewed 22 January 2016

We again, traveled to NY to play some youth hockey. We had the luxury of staying at this hotel. The staff were wonderful. They accomidated us the whole weekend. The breakfast was perfect for a bunch of picky kids before their games. We had us of the lobby the whole weekend for our team functions and gathering. The rooms were...

Thank Damien H
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Damien, Thank you for taking the time to review our property. We are glad we had the luxury of hosting your team's stay over the weekend. It is our pleasure to accommodate our guests' requests to make their stay as comfortable as possible. The Great Room in our lobby area is perfect for friends, families and sports teams to...

Pittsburgh, Pennsylvania
Reviewed 17 January 2016 via mobile

We reserved a block of rooms for my stepson's hockey team at the Webster location. It is about 20 minutes northeast of downtown Rochester. There hotel is located off of state route 104 near Webster. There are nice amenities surrounding the hotel including a Dunkin donuts across the street and a Wegmans just down the road. We stayed in a...

Thank Ben E
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Ben, Thank you very much for your detailed review. We are extremely glad that you and your team enjoyed the stay at our hotel over the weekend. We heard the games were fun for all and we're happy to be part of the experience. The location of our hotel puts you right in the middle of everything Webster has...

Pittsburgh, Pennsylvania
Reviewed 4 January 2016

My wife and I were traveling with our two teenage boys to see family over the Christmas holidays, and needed a place to stay in the Penfield/Webster area. The folks at the Holiday Inn Express were able to book us into a pair of adjoining rooms, letting us give the boys their own space, while making it easy for us...

Thank stmayhem
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the descriptive review. We're glad your family enjoyed their stay, it's always good to hear that our efforts were appreciated. It's also good to hear that we were able to accommodate your request for adjoining rooms so that your boys didn't completely govern themselves, but you were still able to find privacy when needed. It is our...

Dayton, Ohio
Reviewed 29 December 2015

Beds so comfortable, everything up to date and very well maintained, great hot breakfasts, pool, workout room, clean throughout. We stayed here over Christmas because it was close to family and I would come here again.

Thank Lynn D
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the kind words. The owner of the hotel built a beautiful property and we do our very best to maintain it as the best lodging available in the Webster area. Our hotel appeals to both families and business professionals. We're glad you choose our location for your Christmas trip and we hope to see you again next...

Reviewed 27 December 2015 via mobile

Booked two rooms as a priority club member. Of course our rooms were ready early, the staff friendly, and every inch was immaculate. No funny off smells that are in many hotels. First class fitness center and a pool that was actually heated to a swim able temperature. Throw in the hot tub and you have a vacation utopia. First...

Thank Longdenrhl
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for your kind words. It is nice to see our efforts go a long way for our guests. IHG does have a great Rewards Program and we value our members greatly. Our hotel has a lot to offer including great pool and fitness areas, as well as an outdoor patio which over looks North Ponds Park. We're located...

Fredericksburg, Virginia
Reviewed 18 November 2015

Stayed there two nights for a wedding. Breakfast was Good. Just enough for a great start to the day. They changed a few items from Saturday morning to Sunday morning. 24hr coffee and the Fireplace was a nice touch. The room was large. We had a King Bed. Room 410. Was quiet and clean. We sleep on a Foam Bed...

Thank JamaicaSmile
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the fantastic review! We're glad to see you noticed that we change our breakfast offerings daily to help offer a better variety. Along with 24hr coffee, our Breakfast Area Great Room offers a wonderful set up with a large TV mounted above a roaring fireplace to comfort our guests in the colder months. This space functions as...

Stonington, Connecticut
Reviewed 24 September 2015

To be honest I had fairly low expectations, having had a terrible experience the last time we stayed at a HI Express. But this location totally changed my mind. Great location, friendly service, good breakfast, very clean public areas, room, and bathroom. Will definitely return the next time I'm back in Rochester for work. Highly recommended

Thank Raoul M
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Not all hotels are created the same and we're glad that our location was able to win you over. Exceeding our guests' expectations is a major part of our Service Culture. Our owner has set the bar pretty high by building a great hotel for us to run and my staff encompasses this philosophy in their level of service each...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Holiday Inn Express Hotel & Suites in Webster, NY offers convenient location off Route 104 Our new hotel in Webster, NY offers an ideal location, just 12 miles from downtown Rochester and close to Rochester International Airport (ROC). Families will enjoy a stay at our hotel in Webster, NY because it provides quick access to area attractions such as the Eastman House, Strong National Museum of Play and Memorial Art Gallery. North Ponds Park, located across the street from our Webster hotel, offers walking trails with fitness stations. There are also several shopping spots nearby including Eastview Mall, Marketplace Mall and the Webster Towne Center with many specialty shops, situated just a mile from our hotel in Webster. Our Webster, NY hotel offers a great location near area businesses including Wegmans, Delphi, ITT, Valeo, GE, Eastman Kodak and Harris Corps. In addition, both Xerox and Paychex are just a few miles from our hotel near Rochester. Business travelers will be pleased with our Webster hotel facilities, including three large meeting rooms, catering and a Business Center with copy, fax and print services. During your stay at our Webster, NY hotel, take advantage of amenities that include a heated, indoor pool, relaxing whirlpool spa, state-of-the-art Fitness Center, 24-hour convenience store and the Express Start hot breakfast bar. Book your Webster hotel room reservations for the Holiday Inn Express Webster. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Webster

Address: 860 Holt Rd, Webster, NY 14580-9103
Region: United States > New York > Finger Lakes > Webster
Price Range: $138 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Webster 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Webster
Holiday Inn Webster
Holiday Inn Express Webster
Webster Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Webster staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Webster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of complimentary coffee”
 of 5 bubbles 128billyb, 8 Nov 2016 | Read review
“I don't think there could be a bad room in this hotel - It's AMAZING !!!!”
 of 5 bubbles hoserscorner, 4 Nov 2016 | Read review
“We stayed in Room 104 and it was perfectly situated right near the side door, so very easy access. Very well lit at night too.”
 of 5 bubbles 497kathyj, 18 Aug 2016 | Read review
“Room 101 has a jacuzzi”
 of 5 bubbles theresel833, 18 Jul 2016 | Read review
“All rooms we stayed in were quiet.”
 of 5 bubbles hendersonfamily170, 2 Jul 2016 | Read review
5 of 5