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Puerta del Sol Hotel

07/05/2017 08/05/2017
1 room 2 adults 0 children
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243 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Atlanta, Georgia
Reviewed 14 August 2015

A lot of money for lack of skills in customer service and basic infrastructure, such as wi-fi in each room. They named this as 4 stars but it's about a 3. Had a terrible experience going up the hill but i decided to write it down to the "Valle Nevado" resort.

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2Thank Leonardo P
Surfers Paradise, Australia
Reviewed 2 September 2014

Comfortable beds and hot showers. You can only access wifi in the public areas, not having it in your room is really annoying. The underfloor heating made the rooms quite hot at night, we slept with just a sheet over us and the window open a bit. There's a small fridge, we cleared half the mini bar stuff out so...

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2Thank Mel_GoldCoast
Grand Cayman
Reviewed 21 August 2014

The interior is nice, clean, but the construction quality if sporadic. Our room door was uneven and had a large gap where the sound from the hallway at night (and drunk people) woke us up every night at midnight or later. Very convenient and some nice restaurant choices in the hotel or next door. Seemed a bit pricey for the...

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Thank JCCayman
Santiago Metropolitan Region, Chile
Reviewed 17 August 2014

We went here for our Honeymoon in August of 2014. It was a ripoff from start to finish. The rooms are tiny and so hot as to be almost unbearable. The beds were twin beds shoved together and covered with a sheet. Check in takes forever and was absolutely without any attempts to welcome us or provide any meaningful information...

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3Thank HboTodd
Shrewsbury, United Kingdom
Reviewed 11 August 2014

Excellent service both in the hotel and on the slopes. All the family had a great time. There was plenty to do when the weather was less good. Only have to remember that you are sleeping at 3000 meters.

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1Thank alison635
Brasilia, DF
Reviewed 21 July 2014

Probably the best ski in Chile! The hotel, services and prices are the problem. Everything is very expensive in Valle Nevado (even considering you are in a ski resort). The pool was not warm enough in three of our seven nights there. Food is OK, but you get much better meals at Portillo. Rooms were ok, quite old and run...

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3Thank Carlos W
Rio de Janeiro, RJ
Reviewed 20 July 2014

It was a horrible experience: Firstly, like all the other hotels in the ski complex, you can only book to arrive at certain days, and leave at certain days, which means the day you arrive there is a crowd at the lobby checking-in and the same when you leave. When we arrived at Puerta del Sol, the machine which programmed...

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3Thank Pedro C
Rio de Janeiro, RJ
Reviewed 20 July 2014

The rooms are old and very small. We stayed in a double suite at the 10th floor and it was a nightmare. We have all kind of problems since we arrived. The room key did not work and we had to go downstairs at least 6 times to ask for help. We also had problems with the heating. But the...

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2Thank AnaCarvalho71
Sydney, Australia
Reviewed 20 July 2014

I stayed here for 4 nights. The location is good and the staff are generally nice and try to be helpful, but on our first day checking in we seems to have two new people at reception who could not answer our questions about the ski school, stretching classes and the lift times. We also got no explanation about what...

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3Thank traveldoc76
Gold Coast
Reviewed 16 July 2014

Hotel is old, but service is great. Staff are very friendly but only a few speak english. Difficult billing system at restaurants with tipping and trying to work out what's included in package. Ski in - ski out, ski lockers and onsite rental. Rental prices double what you pay in Santiago. Great views and great skiable terrain. Rooms too hot,...

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Thank Kym K K

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Ski-In / Ski-Out
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Babysitting

Additional Information about Puerta del Sol Hotel

Address: Camino Farellones s/n | Lo Barnechea - Santiago, 7690000, Chile
Region: Chile > Santiago Metropolitan Region > Valle Nevado
Price Range: $625 - $1,138 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Puerta del Sol Hotel 3.5*
Number of rooms: 122
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Also Known As:
Sol Hotel Valle Nevado
Valle Nevado Sol Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Puerta del Sol Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beautiful Views from the rooms”
Carlottinha, 8 Sep 2016 | Read review
“The views are great on both sides, I prefer the higher floors though.”
Mel_GoldCoast, 1 Sep 2014 | Read review
“Get one with a sealed door!”
JCCayman, 20 Aug 2014 | Read review
“Don't bother paying to stay on the north side of the building it is noisy and the views are amazing everywhere”
HboTodd, 16 Aug 2014 | Read review
“Simply avoid the last floor because of the elevator noise. All rooms are dated.”
PedroC303, 20 Jul 2014 | Read review
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Prices are for 1 room, 2 adults
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