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Zanzibar Serena Hotel

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Zanzibar Serena Hotel
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658 Reviews from our TripAdvisor Community

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Showing 596: English reviews
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Chennai (Madras), India
Reviewed 4 days ago NEW

The Serena at Zanzibar has a fantastic location by the sea. But what stands apart is the hospitality shown by the staff. They are super friendly and helpful and we got superb guidance. More importantly, they always took care to ensure that we were not ripped off by 'tourist rates'. The one time that we did not take their advice...

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Helpful?
Thank Jayshvenk
Reviewed 1 week ago

Zanzibar Serena Hotel is located along the Indian Ocean with amazing staff, their rooms are so clean they have finest evening meal and best Taarab Music. Real its an excellent place to stay in Zanzibar.

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Thank Wildebeest_Dar
Reviewed 16 January 2017

Stepping into the beautiful lobby I was quite excited about this hotel. After waiting an hour for a room in the heat I was less impressed. Rooms are small and getting service around the pool was tough. Staff not very friendly.

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1Thank Mcarpmd
SerenaHotels, Assistant Manager at Zanzibar Serena Hotel, responded to this review

Dear Mcarpd, Thank you for taking the time to give us feedback on your stay. We truly value your comments since this is one of the most efficient ways to make it possible for us to constantly improve on our services. We deeply regret to note that this stay did not meet your expectations as a consequence of the delay...

Europe
Reviewed 16 January 2017

This hotel has seen better times but I found that's what made it charming. Located at the sea shore with nice view from patio, conveniently located and friendly, helpful staff. Rooms are small even though the furniture seems to be from colonial days.

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Thank sushiDarmstadt
Toronto, Canada
Reviewed 14 January 2017

The hotel is located along the beach, we went for an evening meal and to listen to Tarabe Music - It was a wonderful experience. Had the grilled king fish - cooked to perfection with chips (chipsey). Simply exquisite!

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Thank 786Zeni
Wimborne, United Kingdom
Reviewed 12 January 2017 via mobile

Spent two nights at the Serena mid way through our holiday. The staff here are delightful, friendly, efficient and go out of their way to make you feel welcome. We had a lovely room with a wrap around balcony and sea view. It's a bit small and the bathroom was tiny but expected in such a beautifully renovated old building....

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1Thank k9todd
Nyon, Switzerland
Reviewed 6 January 2017 via mobile

We stayed one night in the Zanzibar Serena hotel, after a short week in a resort to spend a day in town before departure. We saw some very critical reviews and were a bit scared, yet were pleasantly surprised. Great setting, very charming and pleasant staff. Had a good (not excellent) dinner in the beautiful restaurant. The hotel is a...

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Thank Nyontravellers
Washington DC, District of Columbia
Reviewed 5 January 2017 via mobile

A beautiful hotel with wonderful staff. The views from the rooms with balconies are breathtaking. I recommend a sundowner drink by the pool bar overlooking the ocean. The hotel can arrange a tour guide for a walking tour of the city. I stayed here for 1 night on Serena Prestige points. The hotel staff went above and beyond to ensure...

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Thank 70sz
Lagos, Nigeria
Reviewed 5 January 2017 via mobile

Stayed with my family over the Christmas holiday and it was the perfect place to have decided to stay at Zanzibar Serena. We did a circuit Safari with Serena's and this was our place to unwind after the long tiring safaris in Serengeti and Maasai Mara in Kenya. From best food to welcoming staff, kudos to Lameck who organized the...

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Thank jachuopo
Nairobi, Kenya
Reviewed 4 January 2017

We spent 2 nights over the Christmas holiday period. The hotel was fully booked and they placed a single bed for our kids into a double room. We had a fantastic view of the sea from several windows and it felt as if we were on a ship. The hotel is designed in the local Swahili style with matching antique...

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Thank Aisha A

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Amenities

Highlights
  • Pool
  • Beachfront
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Breakfast included
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting

Additional Information about Zanzibar Serena Hotel

Address: Kelele Square, Stone Town, Zanzibar City, Tanzania
Region: Tanzania > Zanzibar Archipelago > Zanzibar Island > Zanzibar City > Stone Town
Price Range: $342 - $577 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Zanzibar Serena Hotel 5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Zanzibar Serena Hotel Stone Town
Zanzibar Serena Stone Town
Zanzibar Serena Hotel Zanzibar Island/Stone Town
Hotel Style:
#2 Spa Hotel in Stone Town
#2 On the Beach Hotel in Stone Town
#3 Romantic Hotel in Stone Town
#4 Business Hotel in Stone Town
#5 Family Hotel in Stone Town
#5 Luxury Hotel in Stone Town
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Questions & Answers

Here's what travellers have asked, with answers from Zanzibar Serena Hotel staff and other travellers.
4 questions
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New York City, New York
Reno, Nevada
10 months ago
Brussels, Région De Bruxelles-Capitale, Belgium
over a year ago

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Questions? Get answers from Zanzibar Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the sea and pool are great”
 of 5 bubbles Jayshvenk, 17 Feb 2017 | Read review
“A hotel whose every detail has been paid attention to the minutest details. Absolutely stunning and staff are amazing.”
 of 5 bubbles 786Zeni, 13 Jan 2017 | Read review
“Choose rooms on the higher floors for a good view and request sea facing.”
 of 5 bubbles 68aishaa, 3 Jan 2017 | Read review
“Look for rooms facing the beach side.”
 of 5 bubbles MODAYIL, 9 Dec 2016 | Read review
“Ask for a sea view room with balcony, worth the extra”
 of 5 bubbles O9229AThelenh, 12 Nov 2016 | Read review
5 of 5