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Arabella Hotel & Spa

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735 Reviews from our TripAdvisor Community

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Showing 679: English reviews
Durbanville, South Africa
Reviewed yesterday NEW

Arabella is one of the best Hotels, and the setting and view which includes the golf course and all the facilities as well as the massive swimming pool. The rooms are outstanding, neat and clean, while dinner and breakfast is of the best one can expect in this regard. The staff are very friendly.

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Helpful?
Thank Isabel0077
Reviewed 5 days ago NEWvia mobile

Had a block booking for our Wedding - 6 months in advance and arrived to 3 days of the worst service we have ever experienced. Rooms poorly serviced, Aircons not working and leaking all over guests clothes, burnt disgusting food from the restaurant, wifi that you cannot connect to nor is it secured. Door locks constantly malfunctioning. Apology letters sent...

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Helpful?
Thank Charl d
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear Charl d On behalf of the management and staff at Arabella Hotel & Spa, I would like to apologise most sincerely for your unacceptable service experience. We are extremely saddened by your feedback. We appreciate you bringing the shortcomings and problems you experienced to our attention. We can assure you that your comments have been taken to heart and...

Reviewed 1 week ago via mobile

2 hours to check in Taken to room which was already occupied. Details incorrect Air con faulty Bad service at breakfast Really not 5 star as advertised Confusion with spa booking Management clearly not up to scratch Rates not worth the service we got

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Helpful?
Thank Janekuzlo
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear Janekuzlo Thank you for giving us your feedback after your recent stay at Arabella Hotel & Spa. Please accept our sincere apologies for not being able to live up to your expectations. Please be assured your feedback, especially related to your check in experience, bad service at breakfast and confusion with Spa booking, have been discussed with the relevant...

Bloemfontein, South Africa
Reviewed 1 week ago

Relax in a awesome setting the views to die for. The rooms are comfortable and clean. Staff are helpful and friendly. The only disappointment was the food both dinner and breakfast. It was not that it was bad. The presentation was great but the taste missed that something.

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Thank Tortoise1234
Washington DC, District of Columbia
Reviewed 1 week ago via mobile

Having escaped the end of European winter, my wife and I visited SA. The Arabella isn't quite 5 stars but the location, view, and amenities make a total package. The local town Hermanus was a treat. Restaurants and art kept us coming back every night. If you are trying to make up your mind, quit thinking and start doing. Also...

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Thank diz28
Greyton, South Africa
Reviewed 2 weeks ago

As the heading states, the interior of the rooms is slightly dated. It is clear that the hotel was built a number of years ago and that it is due for a refurbishment. The foyer is grand and impressive and the lounge, bar and restaurant areas are great. The reception is efficient and friendly and the correspondence was very professional....

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Thank DemyanCpt
Reviewed 2 weeks ago via mobile

Had a lovely long weekend in the scenic setting. Time was too short, definitely will be back soon for a full week stay! Staff were awesome, prices reasonable, and there's so much to do around. The greater area is a marvel awaiting to be discovered!

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Thank Molemo M
Cape Town
Reviewed 2 weeks ago

We drove from Hermanus to have a quiet Saturday afternoon drink at the Hotel. I had to ask four waiters to bring us the drinks menu. There were only wine on the list - no beers. I had to go to the Bar eventually to enquire which beers they offer and placed my order at the bar. I can remember...

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1Thank BokkieM
sydney
Reviewed 2 weeks ago

Unfortunately the hotel was understaffed due to the strike during our group's stay. Service was a little slow but not with reception which was very good. We had no problems with cleanliness, the rooms were very spacious and well appointed with a great view across the golf course. Staff were friendly and courteous. Unfortunately the golf course staff were the...

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Thank traveller59
Horsham, United Kingdom
Reviewed 3 weeks ago

Whilst the golf course is excellent, the hotel is not! Bill Marriott take note please... The strike of serving staff has clearly had an impact, but that is not the root of the issue. Standards of cleanliness and hygiene in the hotel restaurants are far from 5 star ( birds eating your breakfast for you!) and that's indoors.... and there...

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Helpful?
Thank BillandEmma
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear Bill and Emma Thank you for taking the time to give us feedback regarding your recent stay with us and thank you for complimenting us on our excellent golf course. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Whilst very effort has...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Free Breakfast
  • Dry Cleaning
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Arabella Hotel & Spa is situated just over an hour's drive from Cape Town, South Africa. The hotel delivers grandeur in design and style that pays homage to the rare beauty that surrounds it. Luminous colours, soaring wooden beam ceilings and unique designs welcome you while attentive and gracious service enhances the experience of complete comfort and warmth. As you are surrounded by the majestic Kogelberg Mountains and bordered by the vast Bot River Lagoon, indulge in a sensory experience that will leave you with treasured memories. Savour the beautiful aromas of fresh salty sea air and fynbos; distinctive sounds of exotic birdlife and enriching sights of emblematic green mountains and sparkling waters that meet an indigo sky. The Arabella Golf Course stretches through Rolling fairways, deceptive bunkers and challenging water traps await you in this golfer’s paradise. You may get distracted by the Bot River Lagoon and indigenous wild flowers, so concentration is a necessity. Your stay would not be complete without a visit to the Arabella Spa. This glorious retreat captures the essence of luxury, privacy and rejuvenation that is at the heart of your stay. Beyond this blissful escape, the destination offers a number of activities to guide you on your path towards complete relaxation. Explore the Overberg with its magnificent charms and treasures that await you. Be enriched by exciting quad bike rides, kayaking expeditions at sea and lazy horseback rides while golden shores and serene Botanical Gardens will leave you in awe of its unspoilt beauty. A valley of vineyards and wine and historic museums invite you to absorb the town's legacy; magnificent hiking and mountain biking trails and captivating boat rides with the ocean's big 5 will leave you inspired. ... more   less 

Additional Information about Arabella Hotel & Spa

Address: R44 Arabella Country Estate, Kleinmond 7195, South Africa
Region: South Africa > Western Cape > Overberg District > Kleinmond
Price Range: $191 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Arabella Hotel & Spa 5*
Number of rooms: 145
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Also Known As:
Arabella Hotel Hermanus
Arabella Western Cape Hotel
Arabella Western Cape Hermanus
Western Cape Spa
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Questions & Answers

Questions? Get answers from Arabella Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request the best view.”
 of 5 bubbles Isabel0077, 8 Dec 2016 | Read review
“Don't miss out on the Spa....it is WELL WORTH the money!!!! The Rainforest experience is an absolute MUST!!”
  • Golf course
  • Suite
  • Rivier estuary
  • Room lounge
 of 5 bubbles DemyanCpt, 22 Nov 2016 | Read review
“Overlooking the lagoon is windy but a great view”
 of 5 bubbles BillandEmma, 17 Nov 2016 | Read review
“Ask for a room that faces the estuary”
 of 5 bubbles winwolf56, 28 Oct 2016 | Read review
“Each of the rooms are suitable.”
 of 5 bubbles N9072GPpatrickl, 17 Oct 2016 | Read review
5 of 5
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