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Comfort Inn & Suites

Expedia.comUSD 102*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Comfort Inn & Suites
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316 Reviews from our TripAdvisor Community

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Showing 307: English reviews
Reviewed 9 August 2016

Family of four, all enjoyed our stay. Staff could not have been more helpful. Location is great to get to restaurants and shopping. One note to Management team upon checkout which was received gratefully.

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Helpful?
Thank Brad M
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi Brad M! Thank you for bringing your family to stay with us. We hope you were all able to enjoy our indoor pool. Do not be afraid next time to quiz our front desk staff about entertaining things to do in the area with your family, they take great pride in their ability to match our guests up with...

Ontario
Reviewed 5 August 2016

Really enjoyed this hotel. The front staff was very friendly and even advised of a free shuttle when we were looking for directions to a restaurant. Drop off and pick up is a great perk! Room was clean and spacious. Pool was great too. Breakfast was typical, no complaints! Definitely would recommend this hotel, there are lots in the area...

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Helpful?
Thank pattertl
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for choosing to comment on your stay with us. Your comments go a long way in helping our staff learn and evolve. We are pleased to know that you were able to enjoy our complimentary in town shuttle. We hope you will continue to enjoy all of our amenities on all your future stays with us....

McDonald's Corners, Canada
Reviewed 4 August 2016

We stayed at Comfort Inn for a night this past week and had a very enjoyable and relaxing stay. We selected a king room and when we entered we were very pleased to see it came with a whirlpool tub and a separate shower. The suite was very clean and the bed was comfortable. It's been several years since we've...

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Helpful?
Thank Virginia C
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hello Virginia C! Thank you so much for staying with us and also for leaving us a review about your stay. We are so grateful for all the feedback out guests provide us, it truly is our best tool for growth. We look forward to all your future stays with us. See you again soon!

Verona, New York
Reviewed 28 July 2016 via mobile

The Do Not Disturb sign was on my door and housekeeping decided to make up the room anyways. When I got back I realized my sunglasses were missing and immediately contacted the front desk who contacted the MOD. The MOD listened and basically blew me off, stated that the General Manager would call me after they investigated the situation. It...

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Helpful?
Thank ozmomma
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hello ozmomma, I would like to first apologize that you found our staff's handling of this situation to be less than satisfactory. It is never our intention for our guests to feel we have mistreated them. According to all of our paperwork you acknowledged the staff member that cleaned your room that day and requested a specific level of service....

Reviewed 27 July 2016

Very nice hotel and very professional staff. The rooms are clean and comfortable. Breakfast is excellent. Lots of choices, eating area is clean and not very crowded, Lots of parking and hotel is centrally located. Everything is close by.

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Helpful?
Thank Steve D
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi Steve D, Thank you for reviewing your recent stay with us. We are so happy to have been of service to you. Thank you for your comments about the breakfast. Our staff is very proud of their offerings and will be pleased to know they are doing a good job. We hope to seen you again many times in...

Adams, Massachusetts
Reviewed 26 July 2016 via mobile

The room was very nice. We had a suite which was maintained well, very comfortable. However, we arrived at 3 am and had called prior to booking that we are traveling due to a family issue and would arrive very late. They said there would be no problems. I then said that our travels would continue, and asked if it...

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Helpful?
3Thank Colleen J
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi Colleen J, Thank you for choosing to review your stay with us. I would like to offer my apologies that we were unable to grant your late checkout request. Oftentimes in our busy season it is not always a request we can grant. I am also sorry that it caused your family an inconvenience. I am sorry if you...

Whitby, Canada
Reviewed 25 July 2016

My husband and I stayed there for free using our accumulated Choicehotels points. The king suite (2 TVs) was the same price (points) as the standard king room so we went for the suite. The hotel has a big lobby, luggage carts, large breakfast area, and pool. The room was immaculate. We will definitely stay there again.

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Helpful?
Thank rowdygirl
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi rowdygirl! Thank you for being a loyal Choice Privileges member. We are so happy you chose us to spend your free night with! We hope to be able to help you earn more (or spend more) points in the future. Thank you again,

Reviewed 24 July 2016 via mobile

All was great, we checked in late evening and went to dinner, then my daughter wanted to swim. Then things went downhill quickly...she swam until the pool closed at 10. She needed to take a shower and rinse the chlorine off. The tub would not drain at all it was clogged like crazy with hair and other junk. My husband...

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Helpful?
Thank Meghan H
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you so much for taking the time to review your recent stay with us. It is only thanks to the feedback we receive from our guests that we are able to know where our strengths and weaknesses lie. I would first like to thank you for acknowledging that your stay did start out well and also let you know...

Pinehurst, Texas
Reviewed 21 July 2016

After a long day of travel, we pulled into this location tired and ready to decompress. We had made reservations from the road the staff/check in was made easy by the great young lady at the front desk. No hassle, no *tsk*-ing, no problems, just..."what can I do to help?" It was refreshing! The rooms/bathroom was clean the towels were...

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Helpful?
Thank TOM A
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi there Tom A, Thank you for commenting on your stay with us. We are always happy to share our hospitality with our guests. I am so pleased that we were able to satisfy just what you were seeking. We are confident that you will find all your future stays just as satisfying and we look forward to the opportunity...

Saugerties, New York
Reviewed 18 July 2016 via mobile

This place has everything you ask for in a hotel that is under $120 a night! Check in was quick, staff all professional, pool, gym, washer/dryer, nice rooms, comfortable beds/linen/pillows, large breakfast spread including nutella and Coffeemate french vanilla coffee creamers (2 things I love) and a nice breakfast sitting area.

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Helpful?
Thank UpDownStateNYer
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for staying with us and for taking the time to review your stay. We appreciate all of the feedback we get from our guests as it really helps us to grow and evolve. We look forward to all of your future stays with us, thank you again.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room

Additional Information about Comfort Inn & Suites

Address: 110 Commerce Park Dr, Routes 81 & 3, Watertown, NY 13601-2245
Region: United States > New York > Watertown
Price Range: $116 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 135
Reservation Options:
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Also Known As:
Comfort Hotel Watertown
Comfort Inn And Suites
Days Inn Watertown
Watertown Days Inn
Hotel Style:
#5 Family Hotel in Watertown
#5 Romantic Hotel in Watertown
#5 Business Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
11 questions
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“be aware of being charged for damage that you did not cause.”
hopefultraveller101, 3 May 2017 | Read review
“Down the hall from elevator which makes nice constantly”
JoyfulLearner, 20 Apr 2017 | Read review
“Double Queen room also had a chair/ottoman where one person could sleep”
190laurienm, 20 Apr 2017 | Read review
“A floor facing the back of the building....at the front the big tour buses pick up guests early in the morning and it's noisy.”
maryasab, 9 Oct 2016 | Read review
“Shop for rates, Got this pet friendly room w/ King Bed Suite at $74 a night vs hotel rate of $139 (just $25 for our pet for entire stay).”
jest957, 26 Sep 2016 | Read review
5 of 5
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USD 102* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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