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Comfort Inn & Suites

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Comfort Inn & Suites
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314 Reviews from our TripAdvisor Community

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Showing 305: English reviews
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Gowanda, NY
Reviewed 4 days ago NEW

The staff and breakfast experience here was phenomenal. The rooms were quiet (not I said rooms plural) and price right. Mall and shopping and restaurants nearby. Only issue was the ventilation system which made us move three times. Staff was accommodating and never complained. Breakfast was generous and staff kept it clean and well-prepared.

Thank JoyfulLearner
Reviewed 10 December 2016 via mobile

We have stayed in Watertown before but this is as the first time at the Comfort Inn.. We arrived at 11.00am and the reception staff greeted us with a smile and was really helpful and pleasant, we booked a king size bed and room on the 4th floor and returned at 3.30pm - the room was immaculately clean and tidy...

2Thank Daveh001
About Hotel's Favourite Review
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for the advice Daveh001. I do my best to support my staff and encourage their good work. I am so pleased to hear that they were able to offer you such great service and hope it inspires you to stay with us again on your next visit to Watertown. I will be sharing your comments with our entire...

Reviewed 4 days ago NEW

Two of my sisters and I stayed oovernight in a double Queen room. We were in town due to funeral of family member. Staff was very helpful, room had plenty of space for the three of us. We used the pool ( water was warm) and the fitness room. Very convenient from I81. Free breakfast had a good variety of...

Thank 190laurienm
Marion, North Carolina
Reviewed 3 weeks ago

The rooms were clean and had what we needed in them. Nothing too crazy but it was just right for the amount of time we stayed. The bathroom was bigger than expected so that was super nice. It's really close by to a lot of things which was really nice.

Thank emilyenglebach
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for commenting on your stay with us. It is wonderful to know you enjoyed the size of the bathroom and our central location. We hope you will continue to stay with us on your future travels to Watertown. Your comments go a long way in helping us improve, thank you again for taking the time to share them...

Reviewed 15 March 2017 via mobile

The suites are very spacious. Perfect for family. The sofa bed needs to replace my point of view.The front desk person are very nice they try to make your stay comfortable. The kids love the swimming pool and the simple Breakfast. A good place to be with family will sure go back.

1Thank Tania L
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hey there Tania L, Thank you for reviewing your stay with is. It is so nice to hear from our guests. Thank you for your comments about the sofa bed, we will work hard on correcting this for your next stay, but I am glad that our staff was able to do all they could to make you comfortable. We...

Ontario Canada
Reviewed 16 February 2017

This hotel was fantastic for our Valentine Day getaway. The staff was pleasant and helpful, the room clean and comfortable and the pool nice and warm. The complimentary breakfast was superior with lots of choice and the popcorn and lemon water in the evening were a nice touch. The hotel is close to shopping and restaurants too. I will certainly...

2Thank famintagrace
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hello famintagrace, Thank you for spending your romantic getaway with us. We are so happy to provide a comfortable environment for you to relax and enjoy your time. Thank you for your comments about our breakfast, out staff will be so happy to hear you enjoyed it. We sincerely look forward to being of service to you again soon. See...

Pittsburgh, United States
Reviewed 7 February 2017

I was pleasantly surprised with this hotel. At the very reasonable rate, you would not expect so many nice things. The staff was efficient and friendly. The room was very clean and comfortable. The breakfast buffet was well stocked and also kept clean. The popcorn in the evening was an added bonus. Thank you Comfort Inn - Watertown for a...

2Thank Kathleen Y
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi there Kathleen Y, Now that you know what we have to offer, I hope you will choose us on your next visit to Watertown. We will always try our very best to offer every guest clean and comfortable accommodations and a warm welcome from all of the staff. Maybe on your next stay there will be fresh baked cookies...

Reviewed 17 January 2017

We needed to stay overnight and had a long drive to Buffalo, then back to Toronto. Very scenic. Hotel was nice, pleasant staff, and no surprizes. No ice machine that we could find on floor, but no 'biggie.' Breakfast included was very nice as well. Great surprise was the 'Ichiban all you can eat sushi restaurant' next door. Just opened...

2Thank TMA1Markham
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Thank you for staying with us! Our staff is grateful for your kind comments and we are pleased to hear that you found our location suited to your needs. If you are looking for another new place to try on your next visit please let our desk staff know. They take great pride in gaining first hand knowledge of our...

Chincoteague Island, Virginia
Reviewed 11 December 2016 via mobile

I rated this a 5 as on ch 99 there is a full TVGuide scroll to see whats on for the next 90 min, also the full sized motel moi fridge has a full width top freezer with a flapper door for our reusable ice blocks. No longer does the ft desk need to refreeze them in their freezer. Of...

2Thank Bill W
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi Bill W, We are so pleased to know that you enjoyed your time with us. It is great to know that you found the TV listing and in-fridge freezer convenient. We hope to continue to provide you a comfortable and warm environment on all you future stays with us. See you then, Aimee C.

Bordentown, New Jersey
Reviewed 18 November 2016 via mobile

My family and I drove up from NJ after work for a real estate closing in Watertown and stayed at the newly renovated Comfort Inn. We knew we'd arrive late and figured why bother spending a lot on a hotel. A priority for the kids is always a pool, and the one at the hotel was very nice. The room...

2Thank Dakaran
Aimee C, General Manager at Comfort Inn & Suites, responded to this review

Hi Dakaran, Thank you for staying with us. We are so pleased to hear that you enjoyed your stay and that your children enjoyed the pool. It is always nice to hear when we are doing a good job so thanks for taking the time to let us know. We hope to see you again soon, congratulations on your real...

59 photos of this hotel

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All Traveller Photos (25)
Room/Suite (14)
Pool/Beach Area (3)
Dining (2)
View from Room (1)
Bathroom (2)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (4)
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Other (23)


  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Comfort Inn & Suites

Address: 110 Commerce Park Drive, Routes 81 & 3, Watertown, NY 13601
Region: United States > New York > Watertown
Price Range: $113 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Inn & Suites 2*
Number of rooms: 135
Reservation Options:
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Also Known As:
Comfort Hotel Watertown
Comfort Inn And Suites
Days Inn Watertown
Watertown Days Inn
Hotel Style:
#5 Romantic Hotel in Watertown
#5 Business Hotel in Watertown
#5 Family Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn & Suites staff and other travellers.
11 questions
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Questions? Get answers from Comfort Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Down the hall from elevator which makes nice constantly”
JoyfulLearner, 20 Apr 2017 | Read review
“Double Queen room also had a chair/ottoman where one person could sleep”
190laurienm, 20 Apr 2017 | Read review
“A floor facing the back of the building....at the front the big tour buses pick up guests early in the morning and it's noisy.”
maryasab, 9 Oct 2016 | Read review
“Shop for rates, Got this pet friendly room w/ King Bed Suite at $74 a night vs hotel rate of $139 (just $25 for our pet for entire stay).”
jest957, 26 Sep 2016 | Read review
“Book on corporate web-site for points towards free night(s). Ask for floor with ice maker.”
NorJon713, 21 Sep 2016 | Read review
5 of 5