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Hilton Garden Inn Watertown/Thousand Islands

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690 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Watertown/Thousand Islands
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Showing 683: English reviews
Rochester, New York
1 review
Reviewed 28 August 2016

I stay frequently for business and wouldn't stay anywhere else in Watertown. The bartender/bar manager is outstanding. He should be at a bigger venue in a big city. The hotel itself is conveniently located right off the expressway.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Philip T
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review of the Hilton Garden Inn and Aaron our bar manager. We are so pleased you received the quality of customer service you deserve and that the facilities met all of your needs for travel. We hope you feel at home here and look forward to your return again someday. Kindest Regards, Jody Pettit, GM More 

Oshawa, Canada
Level Contributor
163 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 27 August 2016 via mobile

Had a great overnight stay. Comfortable bed, clean room, excellent service. Facilities include pool, hot tub, fitness room and business centre. We also noticed more than 1 boardroom The convenient location and fair price made it the perfect choice

Helpful?
Thank ATRT
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our hotel and its many amenities. We are a great location for business and meetings. Full service dining for breakfast, breaks, lunches, dinners and bar all on site with seven meeting rooms of various sizes. We are honored you chose us and look forward to your return someday. Kindest... More 

Rochester, New York
1 review
Reviewed 27 August 2016

It was located in a great spot to jump on and off the expressway to see the islands. We drove our motorcycles and it was great to come back have dinner and drinks at the end of our day. There was well lit parking and washer and dryers since packing a motorcycle limits your packing options, lol.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank ksreyes2014
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review our facilities at the Hilton Garden Inn Watertown. I completely understand your need for laundry and a well lit parking lot. I love traveling by motorcycle as well. This region has so many scenic side roads overlooking Lake Ontario, the St. Lawrence River and the 1000 Islands. My favorite tour by motorcycle... More 

Albany
2 reviews
Reviewed 26 August 2016

This hotel exceeded my expectations in every possible way. I didn't have high hopes for Watertown, New York but the staff was extremely accommodating and the hotel had all the amenities you would expect for a larger hotel in a big city. Crisp clean cool and new bedsheets! It had an awesome patio with a cozy firepit. I got to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ellen M
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Ellen: Thank you for your recent review of our Hotel and its facilities for your stay with us. We put an extra effort into our out door dining this summer. The heaters, planters, umbrellas and chair cushions, overhead evening lighting all add to the comfortable atmosphere. On Wednesday evenings we offered acoustical music for free. The fire pit serves both... More 

Hamburg, New York
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 August 2016

Great stay. Nothing to say but outstanding property. The hotel appearance was exception from the time you walk in the door to the rooms. I was only there for a short stay so I did not have the opportunity to use the hotel amenities, but from what I saw everything was very nice from the indoor pool, restaurant, fitness center.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank coston65
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review our hotel and it's amenities. We are honored you chose to stay with us and we hope to see you again some day. Kindest Regards, Jody Pettit, GM More 

Niskayuna, United States
1 review
Reviewed 23 August 2016

Stayed here for simple couples getaway. Hotel was CLEAN, welcoming and food was excellent! Would highly recommend this hotel to business travelers, couples, families. Amenities were wonderful, hotel was modern and rooms were large and welcoming.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tiffany B
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Tiffany: Thank you for taking the time to review our hotel for your recent stay. We are so pleased you chose us for a couples get-away. Please tell all your friends and come back again soon. Kindest Regards, Jody Pettit, GM More 

Rochester, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 August 2016

The Hilton Garden Inn (HGI) in Watertown, NY is by far, the best place to stay while visiting Fort Drum, the Thousand Islands or Watertown. This stay (10 days) was my 4th visit to this property and they are tops in every category. Friendly front desk service (thx Alexis, Sabina and the rest of the front desk team). A responsive... More 

Helpful?
1 Thank zaphirshamma
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review our hotel. I am very pleased to hear all the wonderful comments on our staff. Each employee mentioned in your review will receive a complimentary lunch from the management as a reward for their great customer service and I am sure they thank you as well for recognizing their efforts. We hope... More 

Tucson, Arizona
Level Contributor
8 reviews
3 hotel reviews
Reviewed 23 August 2016 via mobile

Always clean, great service and amenities. We stayed here after driving from niagara falls headed towards thousand islands. Great food, indoor pool and fitness center is clean, perfect place to wind down before another day of excitement.

Helpful?
Thank Charlene D
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Charlene: Thank you for your recent review of our hotel and its many amenities. We have an excellent chef and dining staff. We are a popular stop over for tourists going to Niagara Falls and the 1000 Islands. Please tell all your friends and we hope to see you again. Kindest Regards, Jody Pettit, GM More 

Olyphant, Pennsylvania
1 review
Reviewed 22 August 2016

Traffic can be heard from I81 otherwise room and staff were great. Room was very clean, beds comfortable. I would stay here again but request a room not adjacent to the highway. Loved that the hotel offered a breakfast buffet and is located next to various restaurants

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank kimberlysZ8982AX
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Kimberly: Thank you for your recent review of our hotel. We are honored you chose to stay with us and look forward to your return someday. We are located close to I-81 which is a blessing and a curse. Great location, but it can get loud especially for sensitive sleepers. We offer ear plugs for all guests in all rooms.... More 

Lloret de Mar, Spain
Level Contributor
278 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 21 August 2016

During our round trip in Ontario and NY we decided to change our plans and stay for two nights in Watertown, so we booked this hotel the day before, and we hit it. In fact, it is a Hilton hotel, so you always have a quality standard. In this case, this hotel, despite being outside the downtown, it is cozy,... More 

Helpful?
Thank PezFish
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your very detailed review of our hotel. I am not sure why some reviews say we are dated unless it is the colors we chose with the brown, orange and gold. We are a newer hotel not quiet at our five year anniversary yet. The breakfast here is amazing. I am very proud of our staff. They... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601
Region: United States > New York > Watertown
Price Range: $162 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Orbitz, Hotels.com, Priceline, Travelocity and Odigeo so you can book your Hilton Garden Inn Watertown/Thousand Islands reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Watertown/Thousand Islands staff and other travellers.
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Nicholville, New York
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Nicholville, New York
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Questions? Get answers from Hilton Garden Inn Watertown/Thousand Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were a group and stayed on all floors -- No complaints from anyone”
 of 5 bubbles NewyorkUpstate, 28 Oct 2016 | Read review
“Odd numbered rooms are away from the highway.”
 of 5 bubbles MSVMSV, 2 Oct 2016 | Read review
“Make sure that your room is as far away from route 81 as possible!!!”
 of 5 bubbles frankwalters, 14 Sep 2016 | Read review
“If you are a light sleeper like myself, ask for a room that does not face route 81!”
 of 5 bubbles GinnyI685, 13 Sep 2016 | Read review
“Rooms facing west front onto the interstate”
 of 5 bubbles luv2travl003, 31 Aug 2016 | Read review
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