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Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown\/Thousand Islands
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694 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Watertown/Thousand Islands
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Showing 687: English reviews
Watertown, New York
Reviewed 5 weeks ago

I am always welcomed with big smiles and friendly staff. It always feels like family whenever I come to the Hilton. The hotel is always decorticated for the seasons which make us feel warm and cozy. The rooms are good size and good beds clean. Would recommend this place to anyone.

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Helpful?
Thank Taylor R
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Taylor R: Thank you for taking the time to tell the world of your experiences with our hotel. We appreciate your review of our staff and look forward to welcoming you with a smile next time as well. Kindest Regards, Jody Pettit, GM

centreville va
Reviewed 1 November 2016

I enjoyed sitting in the reception area in the evening and enjoying the bar. A warm ambiance. The room was nice. The fitness room was adequately equipped. I found a nearby Mexican res which was very good. The location is perfect just off of I 81. Lake Ontario was just 15 - 20 min away and the sunset was awesome....

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Helpful?
Thank ggrr888
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our hotel. We appreciate your choosing us for your recent stay. I agree we have a great location and a relaxing beautiful hotel. We hope to see you again soon. Kindest Regards, Jody Pettit, GM

Reviewed 1 November 2016 via mobile

Stayed here in late October during a local college visit. Second time staying here. The hotel in general is very well kept and appeared new. The staff was warm and friendly at the desk and restaurant and went above and beyond on more than one occasion to make sure we were happy. The made to order breakfast was great as...

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Helpful?
Thank rpr1609
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

I am so sorry to hear one of your party members fell ill. I hope all is well now. Thank you for taking the time to write a review and we appreciate all your great comments. We hope to see you again soon. Kindest Regards, Jody Pettit, GM

Sacramento, California
Reviewed 1 November 2016

Room 128 had metallic odor. smaller room with king size bed, desk, and reading chair. no tub, only shower. located directly across the hall from indoor pool and fitness room Wait staff is friendly Be prepared to pay for breakfast. Kids under 5 are free. Lunch and dinner foods need to be improved for the price. No complimentary snacks. No...

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Helpful?
Thank ANDREA M
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Andrea: Thank you for your recent review of our hotel and its services. As a Hilton Garden Inn we are a focused service hotel and not a full service hotel or an express hotel which accounts for many of your observations. As a Garden Inn we are not allowed to by franchise agreements to offer a free breakfast which would...

Reviewed 31 October 2016

Our not-for profit organization had a dinner and show at the Hilton Garden Inn. We planned for the evening act along with a few of our group to stay over night. The staff went out of their way from day one to assist us in making our event a success! From planning the menu, number of guests, all the details...

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Helpful?
Thank sararQ5214VP
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review of our staff and services at the Hilton Garden Inn Watertown. Shawn worked very hard on your event and with passion for your cause. He has been here since we opened and loves what he does and it shows in so many of the groups that we host here. We look forward to working...

Buffalo, New York
Reviewed 31 October 2016

We were up in Watertown helping family move, we had no reserrvations and realy had no idea where we were going to stay. We drove up checked on a room the staff was very professional and friendly. We checked in, the restaurant had just closed so we went to the bar. The food was excellent the staff was great. We...

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Helpful?
Thank dominickf944
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Dominick: Thank you for taking the time to review our hotel and restaurant. We are honored you chose us and hope to see you again soon. Kindest Regards, Jody Pettit, GM

Reviewed 31 October 2016

Beautiful hotel very clean the front desk agents are very kind and professional and very helpful,,,,James , maribell , emily thank you all the breakfast was great but most of the breakfast team need to smile more often waving their eyebrows and looking in your plate just mad us feel very uncomfortable Barb, and jewles really need to improve on...

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3Thank Cindy M
newyork
Reviewed 29 October 2016

We were here to perform for a cancer fund raising event. Stayed overnight. The event was awesome, Food was excellent and all the staff was very helpful. Breakfast the next morning was as good as the dinner the night before. Wait staff very helpful everyone was always smiling, from the desk clerk to the housekeepers. Room was super clean. I...

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Helpful?
1Thank NewyorkUpstate
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review of the Hilton Garden Inn. Your Ladies Performance at our hotel was awesome as well. All the attendees said they had a wonderful time. We hope to see you with us again someday. Kindest Regards, Jody Pettit, GM

Ottawa, Canada
Reviewed 27 October 2016

Excellent service, everyone was so welcoming and the breakfast buffet was amazing. We will go back for sure, kids loved swimming the pool. Convience for shopping as it's so close to all the main shopping chains

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Helpful?
Thank cassandraa311
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Cassandra: Thank you for taking the time to review our hotel. I agree we are in a great location with so many stores and restaurants within a block from us. The breakfast buffet I believe is the best in town. We hope to see you and your family back with us again soon. Kindest Regards, Jody Pettit, GM

Jim Thorpe PA
Reviewed 26 October 2016

Everything from the Hotel outdoor / Indoor appearance to the cleanliness, friendly and helpful staff, you will enjoy your stay here with a restaurant on site and great location to local attractions. You cannot go wrong staying here

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Helpful?
Thank Joseph J
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Joseph: Thank you for taking the time to review out hotel, facilities and staff. We are honored your enjoyed your stay and hope to see you with us again soon. Kindest Regards, Jody Pettit, GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601
Region: United States > New York > Watertown
Price Range: $161 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Reservation Options:
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Hotel Style:
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Watertown/Thousand Islands staff and other travellers.
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3 months ago
5 months ago
Nicholville, New York
over a year ago
Nicholville, New York
over a year ago

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Questions? Get answers from Hilton Garden Inn Watertown/Thousand Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were a group and stayed on all floors -- No complaints from anyone”
 of 5 bubbles NewyorkUpstate, 28 Oct 2016 | Read review
“Odd numbered rooms are away from the highway.”
 of 5 bubbles MSVMSV, 2 Oct 2016 | Read review
“Make sure that your room is as far away from route 81 as possible!!!”
 of 5 bubbles frankwalters, 14 Sep 2016 | Read review
“If you are a light sleeper like myself, ask for a room that does not face route 81!”
 of 5 bubbles GinnyI685, 13 Sep 2016 | Read review
“Rooms facing west front onto the interstate”
 of 5 bubbles luv2travl003, 31 Aug 2016 | Read review
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